Customer Ratings & Reviews

Horrible product. Flimsy and cheap. Screen cracked on its own. Charger failing. Save yourself the headache and purchase a different product.

Galaxy book 4 360 is extremely disappointing. Screen quality feels extremely rubbish for $1300 price point. Go with Pro version as it offers 3k amoled. Day and night difference

The Samsung - Galaxy Book4 360 2-in-1is an excellent laptop computer. I have been using it pretty much every day since acquiring it about two weeks ago. It has a 16-inch (diagonal) screen with a relatively elongated shape, so it comes across as wide left to right and short top to bottom when compared to other laptops. It is perfectly fine. Just pointing this out. Setup was fast and simple as it usually is with new computers these days. You are led through a series of setup activities with many explanations that you can read or skip as you go. You’ll likely need or want to set up a Microsoft account, and ultimately you end up on a Windows 11 home screen. At one point, Samsung jumps in and performs some updates of its own. The keyboard is pleasant to use, and I found myself getting comfortable with it very quickly. The keys are relatively close together compared to some laptops. Not a problem, but it makes it a little easier to accidentally bump an adjacent key if you’re somewhat fat-fingered like I am (and you try to type without looking at the keyboard!). The pressure required to activate a keystroke is neither too heavy nor too light. Like pretty much all laptops these days, this one has a built-in camera, and it works fine. The screen itself features Samsung’s new AMOLED technology. According to the internet, “AMOLED stands for Active Matrix Organic Light Emitting Diode. It's a type of display technology that uses organic compounds to produce light when an electric current is applied. This allows for high contrast ratios and deep blacks, as well as vibrant colors.” To me, the screen looks great, with bright images and good contrast, so this new technology is coming through just fine. The display is a touchscreen as well, and this feature works fine as well. Personally, I’ve never been a big fan of touchscreens except in my car. This is why we have keyboards. All that that touching of the screen does is get fingerprints all over it, so I’m constantly reaching for a cloth and a bottle of glass cleaner. Connectivity is minimal, which has become sort of the norm on laptops these days. There is one USB-2 port (the older style with the rectangular socket and where the plug has to be oriented properly), two USB-C ports (the racetrack-shaped kind that can accept the plug oriented either way—they’re also called Thunderbolt ports), an HDMI port, which is nice for connecting an external monitor, and a microphone jack. Keep in mind that one of the Thunderbolt ports is needed to connect the laptop to AC power. As I said at the top, overall, this a very nice computer. Comfortable to use, lightweight, attractive in appearance, and with an excellent display. I expect to get much use out of it.

I've used windows based laptops on a daily basis for over 25 years and currently have a Dell Lattitude 7440 (max specs) for work and MS Surfacebook 2021 (max specs) for play. This is a new for play laptop and I absolutely love it. Microsoft surface series has really set the bar for windows experience and IMO makes the best windows machines you can buy, this is the first I've used since adopting Surface products that I feel is equal to (or slightly superior) to MS offerings. I love the form factor: not sure officially but it feels very 16:9 which is both great for keyboard organization and compact but functional typing and for usable screen real estate. Running IDE's and local Docker is super smooth: everything feels great with ample processing speed and ram for just about any application -- even keeping your 200+ chrome tabs open. The touch screen is also great: one of several reasons that you really should consider a windows machine over Mac: touchscreens have been in windows machines for over 10 years now and you don't realize how convenient it makes the experience until you're forced to not use one. The one oddity for me is this laptop is hyped based on the tight integration of AI/Copilot features from windows11: I work in software development and machine learning so I'm familiar with lots of great use cases for AI (and lots of poo use cases). I'm struggling to see what is different about how AI is integrated into this laptop compared to other windows 11 machines with Microsoft 365 (e.g. office) - the access to copilot related features didn't feel noticeable different on this compared to my much older surface. In general I do like the ability to get integrated advice and suggestions, and the ability to access that tooling from many different paths is helpful. Ultimately the inclusion of AI as a laptop feature becomes another path to enable the functionality and it does improve access but I feel like its an iterative change more than revolutionary. This laptop is an amazing laptop regardless of that iterative change, but its amazing in build quality, specs and form factor, not because of AI.

Beautiful display. Appreciate the backlit keyboard and touchscreen. Battery life sufficient for a day’s work. Responsive enough. Removed bloatware. Wish I could remove copilot. Best Buy in-store customer support for help with setup was friendly and efficient and the reason I’ll turn to Best Buy for my next purchase.

Junk. Less than 4 months old. Battery shot. Won’t turn on. Do not buy

Bought on sale at $650. For that price it’s amazing but I wouldn’t spend any more than $1000; battery life is lackluster. Nonetheless, the build feels premium, excellent speeds, incredible display. Great budget 2-in-1

There are certainly laptops with better specs for less money, but if you can get this one for under $1k it is a fantastic machine. I almost went with a similar lenovo for less money, but I appreciate how thin and light this laptop is compared to others Ive been looking at. I had been using a 14" Lenovo C940 since 2020 and truthfully there was nothmg wrong with it, I just missed a larger screen and the numeric keypad. This Galaxy Book4 360 kept a similar profile in a larger screen without feeling too bulky. I considered the new Lenovo 7i models, but they were a bit heavier/thicker than I wanted in the 15/16" range. This Samsung is fast, great screen, and have been very happy with it over the past week. Very much recommend.

I like my galaxy book 4 overall but it has some problems. It runs well, the battery lasts for a long time, its quiet, and the screen has great resolution. But the addition of a number pad on the keyboard is so annoying. When your use to the backspace, enter, and shift keys being at the right end of the keyboard and then they add a number pad that shifts all the keys over a couple inches to the left it makes it significantly harder to type on. Theres never been a time in my life where I’ve thought a laptop’s number keys were too hard to use and it needed a number pad. It’s just such an unnecessary addition. Also, who thought it was a good idea to put the speakers on the bottom of the laptop? If you have it sitting on a desk or your bed then the sound gets muffled. If you like mac books but one of the workers trys to convince you that this is basically the PC verison of a mac book but cheaper, don’t listen. Just stick with what you already like.

This is an excellent labtop. Videos look amazing on this labtop. I really enjoy how slim and sleek this labtop look.

First and foremost, I am not a "techie" or an electronic's "geek". I wished to take advantage of the "Back to School" Sale and acquire a new laptop computer. My "nerdy" friends recommended this device. I am very happy with this purchase. It was super easy to set up and it meets all of of my needs and then some. Awesome touch screen, clear display, comfortable to use. Long battery life also makes it convenient for the "daily grind". I highly recommend this laptop, especially for simpletons, like me.

The laptop performs excellently and runs fast. It’s also lightweight, with materials that feel high-quality. I definitely recommend it.

This is a large laptop. The benefit is obviously a nice large screen (more later). The disadvantage is weight. While 3.3 pounds may not sound like a lot, for those used to one of the many, smaller laptops this one will feel heavy. I applaud Samsung for its packaging. Virtually all is recyclable cardboard that does an excellent job of protecting the laptop in transit. While keyboard “feel” is a matter of individual preference, I found the keyboard spongy, lacking a precision feel. I’d recommend trying it before selecting it. The trackpad worked well and will feel familiar to anyone who has used one previously. I still preferred the ease of an external mouse. A minor but nice trick is that the computer turns itself on when the lid is opened. (Should that fail for some reason, there is a power button.) The computer really shines when it comes to display. The screen’s size make viewing easy and the display is vivid without being glaring. As with most Windows PC, the user can adjust display settings to taste, but I found the default to be perfect. The touchscreen is sensitive, and quick to respond. However as with many laptops, when tapped, the screen “gives” a little at the hinges so the touch effect was somewhat negated. Not a big deal. The screen’s noticeably large viewing angle requires a privacy screen for anyone doing confidential work in close quarters such as an airplane seat. In sum, it’s a good laptop. Except for the quality of the screen, I found little to distinguish it from others, but for someone looking for a solid computer and doesn’t mind the tradeoff of weight for display size, it’s a good choice.

Very slick design, connects to phone and has a nice display.

BUYER BEWARE This laptop would be have been great other than it has a known defect wherein the screen spontaneously cracks. Mine was used exclusively on a desk, was not transported and certainly didn't suffer any blows. Less than one month after purchasing the laptop and out of no where, the screen got splinter cracks across it. Samsung will do NOTHING about it. When you search online for this machine, several people have had similar experiences. Pretty egregious that Best Buy and Samsung keep selling this machine knowing the issues it has. Beyond the faulty screen, the laptop itself was fine; but I can't use a laptop that can't be taken with me because it's too fragile.

It was exactly what I need it, fast connection with my phone love Samsung

Excellent product. Fast and state of the art technology

After owning the laptop for two months the screen cracked for no apparent reason. Opened the laptop one morning and saw hairline cracks across the screen. Samsung customer service had me ship it to their service center who then wanted to charge me $563 to repair it. I declined as this is obviously faulty manufacturing. Buyer be warned, this is a known issue and Samsung will not take care of you, you will waste your money on buying their product. Looking now and I am seeing literally hundreds of complaints of the exact same issues filed by others, Samsung is leaving everyone hanging. Filed a complaint with BBB and bought a new brand computer, never again with this brand.

Laptop is fragile! Get the extra warranty! My screen doesnt work. Thankfully it still connects to a monitor.