Customer Ratings & Reviews
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- Model:
- NP940XMA-KB1US
- SKU:
- 6583789
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Galaxy Book4 Edge, particularly praising its amazing screen quality, powerful processor speed, and excellent battery life. Users appreciate its overall snappy performance for daily tasks and its lightweight design, making it ideal for travel. However, some users have reported concerns about heat generation, limited RAM, and the number of available USB ports. Despite these minor drawbacks, the laptop's strengths appear to outweigh its weaknesses for most users.
This summary was generated by AI based on customer reviews.
A Capable Laptop with Some Limitations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop offers well-rounded capabilities, but its value proposition is lacking when compared to similarly priced alternatives. If the new CoPilot features are a priority, I highly recommend considering the Microsoft Surface as a superior option.
I would recommend this to a friendProjec Book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I am able to do what I wanted, very good quality
I would recommend this to a friend- Pros mentioned:Screen quality
Samsung Book4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this a day ago and tried my best to like this pc because the styling, display and sleekness I really love but ran into one big issue. It will not allow my printer to install. I have the HP color LaserJet pro MFP M277dw and no matter what I do, at the 99% complete level, it comes back with an error "An install operation took too long to execute. This is a fatal error preventing product use." I've used the disc to install; downloaded the latest software/drivers for the printer from HP the site and same message appears at the same point. One thing is correct, it took little over an hour for the install to go from 3% to 99%. I never had any problem on any pc's prior to this one. Tried this install four different times, 4 different ways and I quit!!!! Returning PC tomorrow!!
No, I would not recommend this to a friend 100% Great Visit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was great and got all the right info as well. Team was very very helpful!!!
I would recommend this to a friendNot compatible, beta version Windows 11 ARM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has an ARM64 based processor like some Surface products. Even with Windows 11 for ARM, it is not compatible with most Canon printers, some anti-viral programs (Norton requires a 9 step technical process to install an alternative product), and other programs not written for ARM64. Also, Microsoft tells me the Windows 11 version installed has not been released to the public, only to "insiders." It took an hour for them to get it to start to update, and it is still a in beta. Otherwise, it is a very pretty machine. Returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there DavidW, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Book4 Edge, however, we need more details regarding what you may be experiencing before we can do so. Please feel free to contact Samsung Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
galaxy book 4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much bloat ware track pad not too responsive build quality not that good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Geno, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book4 Edge, however, we need more information than we currently have available before we can do so. Feel free to contact Support if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra
Average Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the little things like no side cover on camera ... Ok for sale price.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings JoeK, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book4 Edge. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Please feel free to reach out to Support if you would like to share additional feedback with us regarding the purchase of your device or if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Buy if you like to reset your PC every few days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. Laptop boots into black screen of death randomly. The only way to recover is to do a Windows "Reset your PC" when it fails to boot 3 times. Only to happen again after you get a few days. I lost data over it. Check the reddit and Samsung Community forums: Issue has been there since May and problem is still not resolved. Speaks volume about the manufacture support. Stay away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Laptopgeek, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Edge. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are many reasons your screen could go black or blank, but it's quick to run through all the possible reasons and either rule them out or resolve your issue. Please take a look at, "Samsung PC has a blank or black screen" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Book4 Edge. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Buy if you like the blue screen of death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like the blue screen of death, buy this computer. Microsoft has an issue with their update that causes this computer to throw a blue screen, requiring you to reinstall windows every time. Turning off updates buys you a day or two, but windows forces the update through and you have to start over again. After doing this 5 times, this computer is going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your experience with the Galaxy Book4 Edge, Elena. We hate to see that you've experienced a blue screen while trying to use your device. We aim to provide our customers with the best experience possible with our devices. Since you already stated that you've had to reinstall Windows, we ask that you reach out to us at Support so that we can take a further look at what could be causing this. We look forward to hearing from you! -Kelvin
Bestbuy sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited over 2 weeks to receive my order that i should've received 2 days after placing the order. Today i find out that my order was canceled. This has been the worst experience ever. I can't get in contact with an actual store for help and when i showed up to a store they were very unhelpful.
No, I would not recommend this to a friendLaptop died after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the USB C ports failed 4 months after i bought it and it could not be fixed, so Geek Squad junked it. Also, as a warning, Snapdragon chip is not compatable with any Adobe product, so beware if you use photoshop or acrobat, they do not work on this laptop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations PeterPoway, thanks for taking the opportunity to review your Samsung Galaxy Book4 Edge. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. We would be more than happy to assist you with what you may be experiencing, however, without being able to ask you any follow up questions, I recommend reaching out to Support for further assistance with troubleshooting your device. If you would like any further assistance, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Mouse pad not working well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know have my mouse pad working as well. I don't know how to resolve this issue.This is not working well as per my expectation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SandeshL, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset.
Please take a moment to review, "Samsung PC touchpad is not working" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact us at your leisure. Thank you for being an unwavering Samsung customer. - Debra
not complete AI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you buy this device to use AI, don't do that, the AI feature is not complete yet and you cannot use it , you cannot share your screen with AI to help with your task
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Majid, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support at your leisure if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Edge. Thank you for being a faithful Samsung customer. - Debra
Black Display on 2nd Day of Use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Display went inop on 2nd day of using it. Pc would still turn on and boot animation would show but black screen after booting. Returned. My 2nd Samsung PC and my 2nd Returned Samsung PC. 1st had overheating issues. SMH. No more Samsung PC's for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung PC has a blank or black screen" to help resolve what you have described to be experiencing with your display. If you would like any further assistance afterward, feel free to contact Samsung Support. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Battery life, Processor speed, Screen quality
A strong Macbook competitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Qualcomm chip is blazing fast, and most importantly there's no fan noise at all even during system updates. The laptop itself is super thin, light weight, solid, with amazing display. I'm not a gamer, just using it for typical web surfing, watching videos/documents. The battery life is around 12 hours or so. However, I would expect the battery life to drop to 8~9 hours if you use a lot X86 apps. Microsoft is to blame. Just can't get back to Intel/AMD laptops for the crazy fan noise and bad battery life.
I would recommend this to a friend - Pros mentioned:Overall performance, Processor speed, Screen quality
Nice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Speedy with a durable build. Very easy to make connections between Samsung products
I would recommend this to a friend - Pros mentioned:Processor speed
Stunning laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Book4 Edge for the last few days, and I'm amazed at how good it is. Samsung's always had great OLED screens, and this laptop is no exception. But here's what's different between this and previous laptops: 1) The Snapdragon chip is crazy fast, and sips power. It's amazing to go a whole day with the screen at 100% brightness. And the responsiveness and the speed of the processor is astounding. 2) Samsung's previous laptops have had poorly tuned touchpads, and I'd often have to turn off the various windows gestures. No issues here. 3) The thinness and the lightness of the laptop for a 16" model is stunning. 4) I've been able to run a number of games at 1920x1080 resolution at 30+ fps. The AI up scaling isn't turned on for most games by default, which is a bummer, but I expect that to increase over time. 5) The best thing about it is the speed that it turns on from sleep. As in, instantaneous. You open the laptop and it's on. If the laptop is open but asleep, and you touch the fingerprint power button, it's instantly on and you're logged in. It feels more like a tablet than a windows PC. I'm a little sad there's no Windows Hello facial recognition, but that's pretty much it. Everything else is fantastic!
I would recommend this to a friend - Pros mentioned:Overall performance
Thank you Team of Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in search of a laptop that would meet my needs, and the staff at Best Buy provided me with valuable information while being attentive to my requirements. I am now thoroughly enjoying my laptop. Thank you, Best Buy!
I would recommend this to a friend - Pros mentioned:Overall performance
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung laptop and I am completely satisfied with the quality, design and performance. I simply love this laptop, it was easy to setup and a pleasure to use.
I would recommend this to a friend - Cons mentioned:Heat
A big miss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this laptop, I ordered this from samsung website and picked up at bestbuy. I was seriously exicted getting the latest snapdragon and that too from my fav product brand Samsung! Its 2 hours, since I had this laptop. I usually work with laptop on my lap. Once the laptop booted, I could feel the laptop heat. I thought it would go away after the bootup and now the system is ready, but its still the same. The last time I had a heat issue from a laptop was back in 2012 that was a HP. I could hear the fan sound and the laptop fan area became hot, though am not gaming, just regular browsing. I have a surfacebook2 which works fine even now without the fan sound/heat issues. I like samsung products, but this one is a miss from samsung. There could be other nice things, but there is discomfort using it like this for me.
No, I would not recommend this to a friend