Customer Ratings & Reviews
](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6583/6583788cv21d.jpg)
![Describe how you remember a document on your PC, and Recall will find it instantly. Optimized for select languages (English, Chinese [simplified], French, German, Japanese, and Spanish). Content-based and storage limitations apply. See <https://aka.ms/nextgenaipcs>.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6583/6583788cv22d.jpg)
![Get accurate subtitles in real time with automatic Live Captions. Currently supports translation or video and audio subtitles into English from 40+ languages. See <https://aka.ms/nextgenaipes>. Polish, French, Korean, Spanish, English, German. Meeting date: [the next We wll send you today's meeting. the -aeent]. Thank you for attending. mail along with [the -aeent].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6583/6583788cv23d.jpg)
- Model:
- NP960XMA-KB1US
- SKU:
- 12843510
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and exceptional screen quality of this laptop, which are frequently highlighted as standout features. Users also appreciate the fast processor speed, long-lasting battery life, and the device's lightweight, ergonomic design that makes it highly portable. While the machine is well-regarded for its capabilities, some users have expressed concerns regarding the amount of RAM provided at its current price point.
This summary was generated by AI based on customer reviews.
Great computer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase from samsung so far. I love how all my devices are connected together. Battery can drain fast depending on computer settings.
I would recommend this to a friendHappy client
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new laptop. Could not be happier. Thank you!
I would recommend this to a friendNice!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been moving pretty fast. Ive had it for almost a year now with no issues. I love the copiloy feature it has. Its not that great on battery.
I would recommend this to a friendConstantly freezes up! Practically worthless!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While there are great specs on this laptop (display, screen size, keyboard layout), this processor is not designed for constant usage. Even simple tasks (scrolling thru social media) the screen will freeze for up to 2 minutes. You can open the Task Manager while the screen is frozen, and it will not show the CPU or Memory at 100%. It does not matter what browser you are using either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JohnB, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Book4 Edge. We appreciate your feedback as we continue to make improvements on the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Take a moment to check out, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. If you would like additional assistance afterward, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra
- Pros mentioned:Screen quality
Absolute Junk - Backed by Junk Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice screen. Horrid customer service thru Samsung. The device has been rife with problems ranging from USB-C inoperability, program incompatibility, poor battery life, to very little if any use of the NPU. Even though software is listed as compatible, there are still issues. I can't fully use OneDrive, OneNote, games on STEAM, and many other programs. As to Customer Service- Samsung had me ship the device off for a new motherboard. When I got it back the motherboard had the same serial number on it as when I sent it in, even though they claimed the board was swapped. When I pointed out that the serial number was the same, Samsung asked me to ship it back to them a 2nd time for a replacement of the motherboard. They "promised" this time it would be changed. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy EvanT, thank you for taking the opportunity to share your experience using the Samsung Galaxy Book4 Edge. We appreciate your feedback as we continue to improve the functionality and performance of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. USB-C inoperability is typically due to incompatibility with third-party accessories. However, software updates can resolve some experiences that may occur with your device. Take a moment to check out, "Reduced battery life on Samsung PC" to see what factors may be impacting the life of your device. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance. Thank you for being a dedicated Samsung customer. - Debra
Super happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best computer I ever had. Staff and service was Aplus- I highly recommend Best Buy for all your electronic needs
I would recommend this to a friendFast and at a good proce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been an Apple user but this time I decided to go with something different. I absolutely love this laptop! It’s fast, has great color and was super easy to set up. I use it mostly for editing photos and creating graphics.
I would recommend this to a friendBest computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy my computer. It is user friendly and it's great for work in school.
I would recommend this to a friendSolid laptop if your a Samsung loyalist
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. Everything is as expected besides the battery life. Battery life could be a lot better. Not as samsung states per specs. Other than that im very pleased with it overall.
I would recommend this to a friendGreat laptop with Poor battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing wrong with this laptop is the false advertising on the battery life... the best I can get out of this battery is 5 hours 30 minutes.
I would recommend this to a friendVisibility keyboard poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to see keyboard keys since it is light gray. Visibility is better at night with lighted keyboard. No individual Home, End, Page Down, and Page Up key. You must toggle the Nun-Lock key.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rmfk, thank you for taking the time to share your experience with using the Samsung Galaxy Book4 Edge. Your constructive feedback allows us to make improvements on our devices. On the advertised Galaxy Book4 Edge, you can access the Home, End, Page Down, and Page Up functions using the Fn (Function) key in combination with the arrow keys, without needing to toggle the Num Lock key. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a dedicated Samsung customer. - Debra
I wouldn't buy this again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for work when my other one got wiped out in a power surge. I need a larger screen so I chose the 16", which is what my other computer was. This one, however, has been a nightmare to use with other products. The recommended default screen setting on it is 200%, and this causes all kinds of problems when you try to connect it to a 2nd screen. It took our IT people hours of work to adjust settings on both it and the 2nd screen so that I could at least read the text on both. I was told by our IT dept that the Snapdragon technology, while being adopted more and more, still struggles to integrate with many things. I even went and bought new monitors that met the required specs and they still didn't work together well. It also comes with all kinds of pop ups built in, which I had to remove. I find it much more annoying than my last laptop, which was only 2 years old, so it wasn't completely obsolete technology. If I had a re-do, I'd have purchased a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LindaB, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Pop-ups are often used for advertising purposes and can appear in various forms such as ads, notifications, or rewards. They might show up within the browser window while using the internet app, in a new or separate tab. Ads can also appear while using other apps or even on your Home screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Please check out, "Manage pop-up ads on your Galaxy phone" to help resolve what you've described to be experiencing with those unwanted pop-ups. Without having more details available and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra
- Pros mentioned:Overall performance
ARM and a Leg and a Lackluster Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Screen and body style. Unfortunately there are not many Windows apps that run in ARM yet and the X64 emulation needs some improvements. And night mode will not work on wired connected displays due to a limitation with the QUALCOMM CPU.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha XYZQ, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
College Student
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only wish the sound was louder. Really good for college students and even career work. Being able to open multiple windows has been a life saver.
I would recommend this to a friendNice Laptop for Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer. Turns on fast. AI feature is a great feature. Screen is really clear. Works for me!!!!
I would recommend this to a friend- Pros mentioned:Screen quality
Good laptop for productivity not for games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop beautiful device and touch display but the system is ARM and I don’t can play games so i returned
I would recommend this to a friendBrand response from Samsung
Posted .Aloha RogerA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra
My PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine has everything I was looking for in a PC.
I would recommend this to a friendSamsung laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new laptop! it is sleek and has the newer technology that I may not have had on my old laptop!
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service. Helpful and friendly staff. Answered all my questions.
I would recommend this to a friendA good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I caught a nice sale. All my questions were answered. The service was great at the counter and the Geek Squad was fantastic!
I would recommend this to a friend