Customer Ratings & Reviews
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- Model:
- NP960XMA-KB1US
- SKU:
- 6583788
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers are satisfied with the Galaxy Book4 Edge's stunning screen quality, excellent battery life, and lightweight design. Many appreciate its strong performance for everyday tasks and some heavier applications. However, some users have noted issues with the touchpad size and responsiveness, and a few have expressed concerns about the RAM capacity for the price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
ARM and a Leg and a Lackluster Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Screen and body style. Unfortunately there are not many Windows apps that run in ARM yet and the X64 emulation needs some improvements. And night mode will not work on wired connected displays due to a limitation with the QUALCOMM CPU.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha XYZQ, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Processor speed
Nice laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Ton of features. Easy to use and fast.
I would recommend this to a friend - Pros mentioned:Weight
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer light weight wonderful co pilot build in
I would recommend this to a friend - Pros mentioned:Screen quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop and the dislpay is amazing!!!! I highly recommend !!
I would recommend this to a friend I wouldn't buy this again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for work when my other one got wiped out in a power surge. I need a larger screen so I chose the 16", which is what my other computer was. This one, however, has been a nightmare to use with other products. The recommended default screen setting on it is 200%, and this causes all kinds of problems when you try to connect it to a 2nd screen. It took our IT people hours of work to adjust settings on both it and the 2nd screen so that I could at least read the text on both. I was told by our IT dept that the Snapdragon technology, while being adopted more and more, still struggles to integrate with many things. I even went and bought new monitors that met the required specs and they still didn't work together well. It also comes with all kinds of pop ups built in, which I had to remove. I find it much more annoying than my last laptop, which was only 2 years old, so it wasn't completely obsolete technology. If I had a re-do, I'd have purchased a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LindaB, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Pop-ups are often used for advertising purposes and can appear in various forms such as ads, notifications, or rewards. They might show up within the browser window while using the internet app, in a new or separate tab. Ads can also appear while using other apps or even on your Home screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Please check out, "Manage pop-up ads on your Galaxy phone" to help resolve what you've described to be experiencing with those unwanted pop-ups. Without having more details available and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra
- Pros mentioned:Overall performance
Overall good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase at a nice price and good value.
I would recommend this to a friend - Pros mentioned:Screen quality
specialed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New laptop is working perfectly. Excellent display screen.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Galaxy Book4 Edge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer, works great for college student!!
I would recommend this to a friend - Pros mentioned:Processor speed
Lovely and fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new laptop. The speed and ai has been so helpful
I would recommend this to a friend Make sure you get the correct model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's built well and runs cool and quiet, but ensure you get the right one if you are in the game. The higher-end one with 1TB SSD has a better chip GPU. It's not listed that there are two versions of the Snapdragon SOC with this model. Really impressive OLED display.
I would recommend this to a friendNice Laptop for Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer. Turns on fast. AI feature is a great feature. Screen is really clear. Works for me!!!!
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service. Helpful and friendly staff. Answered all my questions.
I would recommend this to a friendSolid laptop if your a Samsung loyalist
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. Everything is as expected besides the battery life. Battery life could be a lot better. Not as samsung states per specs. Other than that im very pleased with it overall.
I would recommend this to a friendSamsung laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new laptop! it is sleek and has the newer technology that I may not have had on my old laptop!
I would recommend this to a friendCollege Student
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only wish the sound was louder. Really good for college students and even career work. Being able to open multiple windows has been a life saver.
I would recommend this to a friendGreat laptop with Poor battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing wrong with this laptop is the false advertising on the battery life... the best I can get out of this battery is 5 hours 30 minutes.
I would recommend this to a friendFast and at a good proce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been an Apple user but this time I decided to go with something different. I absolutely love this laptop! It’s fast, has great color and was super easy to set up. I use it mostly for editing photos and creating graphics.
I would recommend this to a friendGreat Choice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop! Easy to use, set up was easy too.
I would recommend this to a friend- Pros mentioned:Screen quality
Good laptop for productivity not for games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop beautiful device and touch display but the system is ARM and I don’t can play games so i returned
I would recommend this to a friendBrand response from Samsung
Posted .Aloha RogerA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra
Looked nice but too many problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I was not impressed with the speed of the Snapdragon processor and the bottom still got too warm for my lap. The USB and USBC ports never really work without Disabling in the Device Manager. Then, the laptop stopped recognizing the battery so ALL battery icons and options were deleted everywhere. Both the Geek Squad and I found that this was a very common problem with this computer. I would NOT recommend this laptop for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Chris, thanks for taking the opportunity to review your Samsung Galaxy Book4 Edge. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Feel free to check out, "Keep your Galaxy device at its normal operating temperature" to learn what factors may be impacting your device. Without having more details available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device further. Thank you for being a dedicated Samsung customer. - Debra