Customer Ratings & Reviews

I had the laptop for less than 1 month before the screen cracked. This wasn't a case of mishandling the product but poor craftsmanship. The glass is made too thin and can easily crack from normal handling. You can see countless reviews claiming the same thing so I would stay far away from this product. I spent hours on the phone with Samsung reps and everyone saying different things. I was told my laptop was going to be repaired at no cost due to it still being under warranty so I sent my laptop at my own cost to get the warranty repairs done as promised only to be told that it was going to be $700 to have it fixed and it wasn't in fact covered by warranty.

I caught a nice sale. All my questions were answered. The service was great at the counter and the Geek Squad was fantastic!

Good laptop but not the best. Samsung still has minor issues to fix with its software crashing.

Was very satisfied from moment I entered the store was greeted and attended to the right area of the store I needed to shop

Not enough storage for a "cutting edge" premium laptop.

Personnel is awesome, the variety of laptops to choose from is big

Awesome Laptop! It is great size and the number keypad is very helpful.

It worked fine for 6 months and then it stopped working correctly. The USB port doesn't work correctly unless I regularly restart the computer. It looks great and I want it to work well. But it's one of the worst computer experiences I've ever had. Sent it 2x for warrantly work but nothing changes. I spoke with Samsung support. They are trying to put me off until my warranty expires in Sept. Then they can say time is up and you no longer qualify for support. I resigned to buying another laptop.

Excellent laptop. Only drawback is that memory and SSD cannot be upgraded.

The Galaxy Book4 Edge has a slim and modern design with an aluminum chassis (I think) that feels premium and durable. I’ve tried and failed to leave finger prints on the surface. I dont know if there a protective coat but its nice. Its edge-to-edge display with a curve on the corners gives it a sleek look, making it highly portable and visually appealing. The laptop is lightweight and feels balanced. The hinge mechanism is sturdy, allowing for smooth opening and closing, it passes the one finger test opening the laptop on flat surface. Display The 16-inch QLED display is one of the standout features of the Galaxy Book4 Edge. It is absolutely stunning, it offers vibrant colors, deep blacks, and excellent brightness levels, making it perfect for both work and entertainment. The high resolution ensures crisp and clear visuals, whether you’re watching videos, editing photos, or working on documents. The touch functionality is responsive, adding an extra layer of convenience. Performance Powered by the latest Snapdragon X Elite CPU. I couldn’t tell the different between this an Intel or AMD laptop. Windows 11 runs smoothly with Snapdragon CPU. The best part of this laptop is the instance on and battery life. When the laptop is in sleep mode and I open the lid it turns on instantly. I can pick up from Netflix or Youtube or my work (outlook or excel) without any lag. Its literally instance on. Its pretty awesome. Ive used the Galaxy Book4 for about 4 days now. Copilot Integration The Galaxy Book4 has Copilot install which is nice to have. I’ve seen demo of Copilot but I haven’t used most of the feature. Live caption is nice to have translation is about 95% accurate with about half second delay. Battery Life The battery life of the Galaxy Book4 Edge is impressive. The true battery life on the Galaxy Book4 is around 10 to 12 hours for me. This makes it suitable for a full day of work or travel. Definitely useful for when I’m traveling. The fast-charging feature is also a plus, allowing you to quickly top up the battery when needed. Keyboard and Trackpad The keyboard is comfortable to type on, with well-spaced keys and good key travel. The backlit feature is helpful for working in low-light conditions. The large trackpad is smooth and responsive, supporting multi-touch gestures. Its very smooth and intuitive to use Limitations With the new Snapdragon processor based on the ARM architecture not the x86 that Intel and AMD use there are limitations. Software and app that were built for x86 wont work on the Snapdragon ARM based CPU. I had a hard time installing simple things like my printer and scanner. I can see this being a problem for some my order software that I still use this is the biggest draw back on the Samsung Galaxy Book4. Overall YES YES and YES I would recommend The Samsung Galaxy Book4 to anyone looking for a laptop. The ARM based CPU with Windows 11 is an awesome combination because of the battery life. Some limitation on software but the experience using the Galaxy Book4 has been eye opening.

Pretty good, but far from great. Samsung is the worst for tech support. Serious motherboard issues, if you buy it be sure to by the full extended warranty.

While it is a nice laptop, it would not work with Adobe Lightroom Classic. I also had trouble keeping printers connected wirelessly. The operating system that works great on cell phones didn't do as well on the laptop for me.

The Samsung Co-Pilot+PC is snappy and a true business machine for everyday use or photo/video editing while have maintaining a light weight. Samsung seems to continue to lead the way with ultra slim portable machines. I cannot call this a PC, as it’s using a SnapDragon ARM based processor, over standard PC processors (Intel/AMD). The aluminum chassis look and design is sleek and smooth. From the slight drop look on the side chassis view as you glide your hands along the edges. It benches really well in comparison to one of my newer model thin and portable PCs. It literally just works, when you close the lid it sleeps instantly, open the lid and it powers straight away without delays where you feel it with other similar models. ARM based software’s are still finding their way onto the shelves. For those non-native apps, there is an emulator Microsoft provides; MS Prism option to allow you to run those apps. This program works very similarly to “Wine” found on the Linux OS to enable users to run certain WinOS only software on a Linux machine. MS Co-Pilot is exactly as it sounds, designed to run alongside the WinOS and provide immediate on-the-fly support to the user from instant language translation to the use of co-creator to where it’s uses AI features to aide you in your creation. Then through the use of Windows Studio Effects, it takes advantage of various visual effects to transform your designs in various ways. You can also link your mobile phone to the system and easily work from your phone directly via on screen connection or move information between the device and mobile easily. In my case, linked with a Samsung S23 Ultra. Battery life overall seems to be fairly efficient will last almost an entire day; pending primary machine use. Overall, the sound and screen visuals are very and well colored, the sound is good as it the machine uses a side-fire design for the sound to play through. This is not a true gaming PC, but it will play some native ARM based games favorably. Just do not expect newer games to run smoothly or at all. Again, to note, this is great for everyday use and photo/video editing.

Nice sharp screen but it cracks easily for no apparent reason. This is the 2nd one to get a cracked screen. It's never been dropped or fallen off a surface.

Haven't decided yet. The computer looks nice. Trying to get the software up and working, which has been a challenge.

Good video and I was able to set initial expectations. Since yesterday I received mine , SB4Edge, XE180, 16" screen, 512 GB SSD. Compared SB4Edge with my NEW productivity laptop (ASUS Zenbook Duo 2024, Intel I9 185H, 32 GB RAM and ARC gpu), SB4E behaves so much smooth, longer battery life ( Zenbook duo has 2 14" OLED screen at 3K that consumes a lot of energy , getting max of 9 hrs single screen). Gorgeous and amazing screen 3K with vibrant colors and full productivity resolution for large docs that help a lot with a big real state screen like this at 16" and native 100% at max resolution. Getting back to our business, after my initial approach, installation and setting productivity apps, definitely it upper the bar and expectations for everything. The Snapdragon X Elite platform is a beast. Now the limitation is with windows. I have all my ecosystem based on Samsung, that's why I bought Samsung Snapdragon laptop instead other good brands. My S24 Ultra has a really useful AI apps to transcribe, translate and summarize all things locally. With all NPU power on Snapdragon, I don't see right now too much apps taking real benefit from NPUs except Capcut, DaVinci and other apps with AI features. After see the Apple intelligence proposal, we need the same commitment from Microsoft and I don't think that MS have intention to protect the user, we need a new TRON. I was using Office 2021 one time purchase. It cannot work on ARM so MS forced me to acquire a new MS 365 that share everything with MS servers. All is stored there. PERFORMANCE/BATTERY By the way, installing, researching, listening music, and watching youtube videos, I have 40% battery after 9 hrs. I charged it in full once I received, I applied all firmware and windows updates. Did a geekbench testing at full potential, 2790 SC/ 14580 MC. I changed battery to quiet mode on Samsung performance setting after it, then I enabled battery protection (caps 80% battery charging to protect it instead constant 100% that overstress any battery). set everything on dark mode to avoid unnecessary OLED screen consumption. So I'm expecting at least 17 hrs of battery after all apps installation, initial setup and owning my system, summing up the current elapsed time and expected remaining time. So far, so good! Update: Yesterday the full battery use gave me 16 hrs but seen a lot of videos from youtube and my phD. Running office and ChatGPT, Oh and I edited several videos FHD for 15 mins, converted it from 3K to 1080, 30 mins length in just 4 mins changing all system into performance mode, reencoding it, all of them using Samsung Studio video editor included. I'm surprised and happy with my SB4Edge

My games do not work correctly on this laptop. Very dissapointed.

I haven't been able to use my printer with the laptop. It won't install the drivers. I tried everything and ger Ek squad couldn't help. Now i have a computer that is just sitting. Very disappointed with Bestbuy.

Battery seems draining very fast and it uses 50% memory all the time even you are not using it. Main pain point is big mouse pad which always gets touched somehow when you type anything.

Did not meet our needs as it would not operate all parts of Adobe Photo shop and it would freeze up. So we returned it.