Customer Ratings & Reviews
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- Model:
- NP960XMA-KB1US
- SKU:
- 6583788
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Book4 Edge, highlighting its exceptional screen quality, fast processor speed, and impressive overall performance. Many users also appreciate the strong battery life and lightweight design, making it very portable. However, some customers expressed concerns about the RAM.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed, Screen quality
Great computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how fast it is and absolutely love the picture image. Searches go faster with Snapdragon.
I would recommend this to a friend - Pros mentioned:Portability
Samsung over Mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switching over to samsung laptop was the best decision. Very thin, light weight, very easy to manage.
I would recommend this to a friend - Pros mentioned:Screen quality
Bestbuy the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent presentation.good product for the eye.is the best.
I would recommend this to a friend nicely built and fast but very bad battery life.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice build quality and thinness very responsive but mainly marketed as long battery life and it turned out once i picked it up to drain quicker than book 3 360 that i previously bought from bestbuy. The battery at best lasted 5-6 hours of light youtube watching with energy efficiency mode turned on all the time and system wide dark mode enabled. i updated to newest version and made all necessary updated and calibrated the battery but nothing improved. I returned it once i realized 62 watt hr battery is too weak for 120hz oled screen. samsung should have done better with battery front and even though its a snapdragon processor it did not help alot. wanted to keep the machine but battery drainage is a no go and killed it for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hiya EddTomm, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Take a moment to review, "Reduced battery life on Samsung PC when you have the opportunity available to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Book4 Edge's battery life. If you have any questions for us afterward or if you would like any further assistance after reviewing the resource that has been provided, feel free to contact Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
- Pros mentioned:Screen quality
Don't buy this laptop if you'll ever need to print
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good display and like the light weight, but there's a huge problem: the Snapdragon microprocessor can't print to most printers. We bought and returned a LaserJet printer to Best Buy because HP says they don't have the drivers for the Samsung - Galaxy Book4 Edge and don't have a date for when they will have them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ChrisW, thanks for taking the time to review your Samsung Galaxy Book4 Edge. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest contacting Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra
Great, better than M3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Snapdragon performance is better than M3, better than expectation.
I would recommend this to a friendNegative Sanp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations and anticipation were high due to the new chip with window laptop. I have had window laptop for 2 to 3 decades and waiting for this new product, I thought it would make things smoother and faster but unfortunatly it seems like microsoft and snapdragon went backwards. No difference in regular or snapdragon in my opinion but intel and amd still run better than spandragon. Returned mine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Arron, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you further with whatever you may be experiencing with your new Galaxy Book4 Edge, however, without having more information available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device at your leisure. Thank you for being an unwavering Samsung customer. - Debra