Customer Ratings & Reviews
- Model:
- SM-R400NZAAXAR
- SKU:
- 12759897
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the excellent sound quality, comfortable fit, and long battery life of the product. They also appreciate its reliable wireless connectivity and good value for the price. However, a small number of customers feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
Discomfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable at all. Ears are sore after 10 minutes of wearing them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Plumbum, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Be sure to try the other ear tips you have included in the box to obtain your perfect fit. Let us know if you would like any further assistance by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Not working properly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working properly. Always have white noise, have to turn off all functions to stop it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there SergeyV, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Check out, "Samsung earbud has a static noise" to help resolve what you may be experiencing with your Galaxy Buds FE. If you would like any further assistance afterward, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Not really Geek Certified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not tested properly sound quality is horrible. Have to ask the person on the other end to repeat themselves 4 or more times just to understand what they said
No, I would not recommend this to a friendNot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren't not good for nothing so many problem i dont even know where to start but dont buy this headphone even if they on 50 dollar
No, I would not recommend this to a friendHorrible earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I purchase 3 sets, one for myself and the others gave as gifts. All 3 sets the left earphone stopped charging in less than 6 months. Absolutely a total waste of money :(
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Throw away money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear buds was getting quiet yesterday, letting background noises in, and today it doesn't work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mommy747, thanks for taking the time to review your Samsung Galaxy Buds FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Please take a moment to review, "Restart or reset your Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Feel free to contact us afterward if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra
Ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, these ones fell out of my ear often too.Not very good
No, I would not recommend this to a friendI would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just needed a cheap set of earbuds for work, these seemed promising as far as sound quality went, but on day 2, the clear hearing feature started to glitch and never fixed itself, sounded like air was being pushed into my ear, it was uncomfortable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MikeA, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Buds FE. We appreciate your feedback as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. Feel free to reach out to Support after reviewing the resource provided if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Save your time and spend more on a more top tier h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a perfic fit and light weight however the overall performance did not meet expectations. Poor call quality and this was after an exchange. Both headphones presented with the same issues- i could hear people but the could not hear me despite troubleshooting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there YazD, thanks for taking the time to review your Samsung Galaxy Buds FE. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the free time available, please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra
garbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst samsung product ever. I only need the for receiving and calling nothing else but it is impossible to answer the phone. You tap twice like 10 times and no answer abd then they tell you you missed a call. I had to get another products from ross just so i can receive calls garbage products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day GeorgeN, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To Answer or end calls, double tap your touch pad on your device and then release. If you would like to decline your caller, just touch your touch pad and hold. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
Samsung Buds FE = Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return these at the store today. Unable to for the reason that I was not a plus member. There is static in the right ear bud that has been present since they hooked to my phone. Life circumstances made it unable to do the return until today. I was going to upgrade to the buds pro, however I was not going to pay $50 to return a defective product, to buy another product from your store. You have most lost all of my future business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha MickF, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take the opportunity to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you have any questions afterward or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer. - Debra
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've returned two pair already and idk i just miss the buds 2 because these new ones aren't great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DerrickN, thank you for taking the time to share your feedback with us about the Samsung Galaxy Buds FE. Your thoughts and critiques are valuable to us. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we would need more details regarding what may be occurring before we can do so. Please feel free to reach out to Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Connecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have automatic call transfer. You have to switch from cellphone. It’s inconvenient if you have an important call
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SergioDPalencia, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. If you would care to provide additional feedback with us regarding the performance, durability, or functionality of your Buds FE, do not hesitate to reach out. Thank you for being a treasured Samsung customer. - Debra
- Pros mentioned:Battery life
Bad battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So after 4 months of use the battery only lasts 3 hours. At the begening it lasted 6-8 hours. I dont know what happened but i dont recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there MateuszD, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds FE give you up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. Please feel free to contact Samsung Support if you feel as though that you have not been experiencing this same battery life as referenced above. We'd be more than happy to assist you further. Thank you for being a steadfast Samsung customer. - Debra
Samsung ear pods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kept getting complaints from callers that my voice sounded muffled or the background noise was too loud. Not comfortable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your feedback on the Galaxy Buds FE. Your feedback is much appreciated as we continue to make improvements. The Buds FE makes it easy to communicate, whether you’re calling a relative back home or making reservations while traveling abroad. With Galaxy Buds and Live Translate, you can break down language barriers. Using the Samsung Phone app, you can hear real-time translations of your conversations clearly through your Buds. If your Galaxy Buds have poor sound quality on one or both buds, there may be a couple of reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. We recommend checking out our article "No, low, or poor audio quality on Samsung earbuds" for options to troubleshoot this. If this persists, please be sure to reach out to us at Support. -Kelvin
Horrible earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. Purchased 3 sets, for myself and the others as gifts. Left earphone on all 3 sets stopped charging less than 6 months. DO NOT BUY.
No, I would not recommend this to a friendDistorted voice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cuts out and makes static noise or distorts your voice on the receiver's end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Pepa1122, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any other feedback to share or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra
No cargan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terribles ! Dejaron de cargar ambos en menos de un mes . Si coloco los dos no cargan , el derecho dejó de agarrar carga así q solo carga el izquierdo .
No, I would not recommend this to a friendbroke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months old now the right-side no take charge only the left work
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, Jose. We always love hearing from our customers and getting your feedback. We see that you reached out concerning your Galaxy Buds FE. If one or both of your Galaxy earbuds are not charging or turning on, the cause may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please visit our article called "Samsung earbuds do not turn on or charge" for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you are still not able to charge the right bud, please reach out to us at Support so that we can gather more information and further assist you. -Kelvin
Doesn’t connect well
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bluetooth connection is really weak and the sounds cuts out because of it.
No, I would not recommend this to a friend