Customer Ratings & Reviews
- Model:
- SM-R400NZAAXAR
- SKU:
- 12759897
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the excellent sound quality, comfortable fit, and long battery life of the product. They also appreciate its reliable wireless connectivity and good value for the price. However, a small number of customers feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Never works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad volumen. I was hard to pair with iPhone. Phone calls cut voice off. It was so difficult to hear what people say in a phone call
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations JeffryC, thanks for taking the opportunity to review your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Buds FE. If you would like further assistance afterwards or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
NO THANK YOU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNING THEM! People say I sound like I am in a barrel, and they have trouble hearing me. I would rather wear my old school Bluetooth that wraps around my ear. At least I tried...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations NatishaR, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds FE. We appreciate your feedback as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If you're experiencing less optimal audio quality, please feel free to review "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra
Do you like Dermatitis in your ear?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was okay. However, after using these headphones a few times a week for a month my ears became unbearably itchy with fluid leaking out. Taking a break from them after a week my ears are still symptomatic and have to seek medical attention.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Joey, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Itchy ears while wearing the Galaxy Buds FE could be due to several reasons, including an incorrect fit, dirty earbuds, or even an allergic reaction to the materials. Please take a moment to review, "How to wear your Samsung earbuds" and "How to clean your Samsung earbuds" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Horrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve NEVER bought anything from Best Buy and been this disappointed. I bought these on 1/29/25. These only stay charged for 2-3 hours. I even got the protection plan. Now oh take them to Samsung to get them fixed. How terrible. The headphones are crap, Best Buy won’t fix the problem. Just terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Melanieolivia27, thanks for taking the opportunity to review your Samsung Galaxy Buds FE. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds FE provide up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. Please take a moment to review, "The battery life of your Samsung earbuds" to learn what factors impact the life of your battery. Afterward, feel free to reach out to Support if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with the quality of the ear buds
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations TravisM, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Absolute Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year without severe issues. One earbud hardly ever works. The ANC is unusable, cases an extremely loud shrill beep.
No, I would not recommend this to a friendHoping for something better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem I'm having is that when I'm listening to music, it tends to fade out which is frustrating. Maybe I got a dud but who knows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BennyL, thank you for your feedback on your Samsung Galaxy Buds FE. We would love nothing more than to help you acheive an uninterrupted listening experience with your device. We have an article on our website titled "No, low, or poor audio quality on Samsung earbuds" to troubleshoot this matter. You can also work directly with the Samsung Support Team for one on one assistance in troubleshooting and reviewing all options available for a resolution. Thank you for being a Samsung customer. -Elizabeth
They came with a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came with a problem. The left earpiece has less sound than the right. I thought it was something to do with the settings and I kept trying to sort it out when I remembered. Now I'm sure it's defective and I can't exchange it because it's a month past the deadline.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DenerV, thank you for your feedback on your Samsung Galaxy Buds FE. We completely understand how important your earbuds are to you and we have a great article available online to help you troubleshoot this matter. This article is titled "No, low, or poor audio quality on Samsung earbuds". You can also reach out directly to the Samsung Support Team for assistance if this resource does not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Great for music terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing while listening to music but during phone calls they are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MeghanW, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Galaxy Buds FE. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
Samsung????????
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this in May and already having problems in that you can hardly hear out of the right side , did everything that i was advised to no luck. Personally I think Samsung products has longevity issues , brought a Samsung Tv and it started giving problem in about a years time , I have a soundbar lets see how long it lasts..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out, Roger. Your feedback is incredibly valuable to us. We see that you contacted us to share your thoughts on the Galaxy Buds FE. The Galaxy Buds FE, with its compact and ergonomic design, aims to provide an exceptional listening experience. They feature Active Noise Canceling to block out unwanted noise, offer various tips for a personalized fit, and seamlessly sync with your Samsung Galaxy devices. These earbuds are designed to be your everyday audio companion. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, we offer the option to purchase extended coverage with Samsung Care+ for eligible devices, providing extended protection and support. Please get in touch with our Support team so that we can gather more information and assist you further. - Kelvin
Don't Know
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fit in my ears. Kept falling off. Aware that there were other sizes, but didn't spend the time to try a different size. I only paid like 75, so it's on the cheap side, vs quality. Bought a new different type.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Cabinetmtns, thanks for sharing your experience with using the Samsung Galaxy Buds FE. We value your feedback as we strive to improve the design and functionality of our product line. To obtain the perfect fit for your Buds FE, please
place the earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Feel free to check out, "How to wear your Samsung earbuds" if you would like to learn more. Do not hesitate to contact Support afterward if you would like any further assistance. Thank you for choosing Samsung! - Debra
Very poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very poor. Sound quality is not the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day OlashileB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. If you would like any further assistance after, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra
Affordable but not comfortable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds hurt!! I cannot use them for more than half an hour for the life of me and systematically have to remove them for relief. I had to give them away and look for another option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Afronita, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Let us know if you would like further assistance afterward by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Disappointed by Best Buy return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unopened and was given a gift card. Best Buy return policy is 14 days. My gift card will have dust on it if/before it gets used.
No, I would not recommend this to a friendSamsung galaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were working fine until one of the earbuds stopped working!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey LaceyF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. When you have the opportunity available, please take a moment to review "Samsung earbuds do not turn on or charge" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Very bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these headphones. When listening to music, the sound is very weak, and during calls, it is sometimes normal and sometimes very bad. Unfortunately, I bought two pieces and they have the same defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings EslamA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please feel free to review, "How to wear your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with fit and audio quality. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
Not comfortable to wear it longer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am samsung user. This is terrible device. It feels uncomfortable in the ear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you find the fit for your Buds FE isn't quite perfect, try switching out the earbud tips or wingtips. 1. Ensure you've attached the earbud tips and wingtips before use. 2. Insert the earbuds with the wingtip facing upwards until comfortable. 3. Rotate the earbuds for a perfect fit, and if necessary, try different sizes for optimal comfort and sound quality. Check out, "How to wear your Samsung earbuds" if you would like more information regarding fit. If you have any questions for us after reviewing the resource shared, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer. - Debra
- Cons mentioned:Volume
Low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume and complaints of sou.dimg far away from phone while in a call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BNicki, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how valuable your earbuds are to you and wanting the best experience possible. We have some great resources available to assist you with the audio quality of your device. We have a few articles titled "No, low, or poor audio quality on Samsung earbuds" and "Use call features on your Samsung earbuds". If you do continue to have this experience, please reach out to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
People cant understand me on the phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones for talking on the phone i ever purchased. I have purchased cheap headphones and people knew exactly what i was saying no one understands me unless its complete silence around me highly disappointed with samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy MiaL, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Let us know if you have any questions afterward by contacting us. Thank you for being a devoted Samsung customer. - Debra
Poor quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must admit, I’m a Samsung customer love their product. These are the very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day BigO, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds FE. W value your thoughts as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please feel free to reach out to Support if you would like further assistance. Thanks for being a devoted Samsung customer. - Debra