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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5106 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 5,106 reviews
  • Rated 4 out of 5 stars

    Well made

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son. He loved them until he lost them. Seemed to be well made.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great. Right side fits great, left side rubs and hurts sometimes, but I think it's just my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for Samsung phones not good for any other.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using these for close to a year, I can confidently say that these are worth the money if and ONLY if you have a Samsung phone to use them with. These fit awkwardly in my ears when my AirPods Pro fit perfectly. Amazing sound cancellation and okay sound quality. They definitely feel well built.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Y

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goog sound and comfortable. Buy again. Thank u

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    WILL NOT STAY IN EARS. UNUSABLE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original Galaxy Buds and I absolutely loved them. Everything about them was great. I used them so much at the gym though that eventually the microphone stopped working from the sweat, and I couldn't make phone calls with them which was a problem since my job sometimes requires me to jump in a zoom call when I am not in front of my computer. I got a lot of use out of them so I was more than happy to purchase the newer version. Unfortunately, these newer versions are completely unusable. I don't understand how a company like Samsung, after knocking it out of the park with their 1st model, can release something this god awful. Sure the audio quality is fine and the features are all good, but none of that matters when the earbuds are falling out of your ears literally at least once a minute. I have not only tried all 3 of the sized tips it comes with, but I have actually purchased 3rd party tips that were supposed to address this issue but they did not help. I've tried putting them in my ears different ways, nothing helps. I really wish I could just trade these in for a new pair of the original Buds. Also just to be clear, my wife also bought a pair and she had the exact same problem that I did. Just in case you don't believe me. You can simply just click this reddit link and see pages and pages and pages of people asking for help with this issue. https://www.reddit.com/r/galaxybuds/search/?q=falling%20out DO NOT BUY.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Rayk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay but i would recommend more time of use. The charge doesn't last all day. You have recharge during the day.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy them again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable to wear. I listen to my auduble books when I go to bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lost in Space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not a bad set of earbuds, from the color match to samsung phones to quite a few features. Only thing missing really is an adjustable eq in the app. Over all great addition to my collection.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Quality and Sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, comfortable, stay in your ear, great sound. Previously had the live bud series, kept falling out.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Samsung earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headphones to use, Samsung one of the best global brands, my wife loves these headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    GOOD BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really a good investment for my Android! The battery life is about 6 hours and the sound is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung ear buds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really wanted to love these ear buds. But they fall out far too easily (my ear shape apparently doesn’t work well for their shape.) And i constantly accidentally turn them off with a tap, but can't seem to get the intentional tap in the right place.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Shmeva44, thanks for taking the opportunity to review your Samsung Galaxy Buds Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. When you have the free time in your schedule, please review the article titled, "How to wear your Samsung earbuds" to learn how to attach the earbuds tips on your Galaxy Buds Pro to achieve the perfect fit for your ears. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    What's that sound......

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little big for my ears, but I have small ears! Otherwise great. Good for playing games while watching T.V.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality very comfortable and great color highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She loved them!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my sister as her birthday present because she is a true Samsung fan and her favorite color is purple so that was a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    A little uncomfortable, but still amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing, the only problem I have is that sometimes they dont fit in my ear right. I still love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband lives for music and loves these. we have tried many different kinds and these are the ones that he liked the most

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    A swing and a miss. Back to airpod pros.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dedicated Samsung user, I was very excited to see that Samsung came out with some ear buds comparable to the airpod pros ( I used to have a pair until I lost them). After waiting for weeks and reading all the leaks and hyped specs, I finally picked them up with much excitement. They connected to my s20 like an iphone connects to airpods, starting off strong. But, the positivity hit a wall quickly as I realized everything else missed. None of the tips allowed them to stay in my ear (head shake test), they kept thinking I was tapping them when repositioning in my ear, and the ANC did not compare to the airpods. I immediately returned them and bought another pair of airpod pros for the same price. Huge disappointment. I can't fathom how they were inferior to a product that was released a long time ago. If you have a Galaxy, stick to the airpod pros, even if they have limited functionality. Boo.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 4 out of 5 stars

    Ok headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are alright but noise cancellation sucks on them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Excellent Sound and Battery Life. Comfortable fit

    I would recommend this to a friend