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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5106 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 5,106 reviews
  • Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair I have ever had.I even bought 3 pairs as Christmas presents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working so great Love the earbud Tje eatbud is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds work great. Exactly what i have been looking for

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud started creating a loud static noise within a week of buying. I was supremely disappointed in these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day Sunshine, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you’re experiencing static noises when using one or both of your Galaxy Buds, such as the Galaxy Buds2 or earlier models, you can try a few things to solve the issue. You can check for updates to your earbuds as well as your connected phone or tablet to ensure your devices have the latest software version. Restarting and resetting your earbuds can also help clear any minor problems. When you have the availability in your day, please take a look at the article titled, "Samsung earbud has a static noise" to conduct some troubleshooting steps to help you resolve what you have been experiencing with your Galaxy Buds Pro. Feel free to contact Samsung Support afterwards if you would like additional assistance and/or help troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have performed as expected. I'm happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made ear buds. Would recommend to anyone who has Samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work above my expectations! Can’t wait to see what Samsung does next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for an excellent price,, Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good earbuds.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these galaxy bud pro wireless earbuds to test at no cost through the best buy tech insider program to give my unbiased opinion. I have had some exposure to higher end earbuds before like Microsoft buds and apple airpods. I own a set of Yamaha Two E7A to compare these to, and a nice set of jvc HAET45TB true wireless in ear to compare to. Sound wise, these are fantastic. the sound of my music and films that I watch sound well centered and balance as if right in the middle of my head. These sound scary clean to me. I still am an physical music junkie, and listen to a lot of cassettes and cd's and some vinyl still. I have always thought the one of the best mixed albums is Tom Petty Wildflowers, and love the way it sounds in all renditions of it, hearing it thought these digitally, is a whole new experience. The strum if each string of the guitar can almost be delineated, and the sound of the snares and cymbals just resonates perfectly. What helps this a ton is the noise cancellation feature these offer. Once you turn that in, it just make the music pop. it takes all the sound and separates them nicely, not that it doesn't sound good with it off also, but it does ad more power to it, brighter, just clear. Generally listen to music on the normal EQ setting, but there are several other setting you can choose. Now the one part that I did struggle with is setting up the app. This came with no instructions or set up book, and all the qr codes did not scan anywhere for me. I just went to the website for support. You must have Android 7.0 or higher as an OS right now, Apple IOS is not supported. I knew this when I offered to test, but that leaves people like my wife out of the loop from enjoying these, and a lot of other people. So this app did not come up when I searched on the play store, but when I clicked the link on their website it came right up and I installed Galaxy Wearable App and the Galaxy bud pro plug in. I got them to link to my phone easily without the app, but you need the app to customize the touch buttons, namely volume up and down, answer phone calls with them, and to turn on noise cancellation. I struggled with getting this to link in the app and contacted samsung via chat. I explained what was going on and within 5 minutes found the easy fix was I just needed to reset/restart my phone and it updated the app and it found the buds, and has continued to do so since. Good customer support all things considered. It also updated the bud's firmware right away. The touch controls are second to none I have found. A light touch is all that is needed for volume or a hold or light tap 2 or 3 times to do different functions. The yamaha and jvc buds I have both require pushes of buttons that almost drive the bud further into you canal. Comfort, excellent, they seem to cede easily into my ear and stay put, I have not exercised with them or been very vigorous with them in, but I feel I'd use my jvc's for that, the bud type I'm a bit paranoid of, just my thing though. Sound, these are tops on my list, better than the yamaha, though not by much, just my preference though, and it is just miniscule to say the least. I think it's the noise cancellation that set the difference with it. Now for ranking, sound 5 of 5 hands down, but as a whole package, I do put this at 4 of 5 based on initial set up issues (no manual and and having to text with tech support) and a bit bigger issue that it's not on Apple products yet. Hopefully that will clear up soon, and others have the opportunity to chose to enjoy these also. I would really want to give it 4.5 stars, and only deduct half a point if I could. I would recommend these to friends, as long as they have Android right now. Again they show Apple store on their site, so it's coming. I don't they they need to change anything with the bud's themselves, well done, just the support around them and make sure they have the full system set up before they launch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my son he loves them so much super satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for any android phones. They are convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my wife and she just loves everything about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were in stock at the right price. Convenient shopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LadyB66

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them and would recommend for anyone to purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome i loved em so much i bought a second pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thay work just like you said they would. Easy and work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to buy for the price. I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift and they work great with pass through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably by far my best purchase of 2022.worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have always been very pleased with Samsung products.

    I would recommend this to a friend