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Customer reviews

Rating 4.6 out of 5 stars with 5960 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 5,960 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    No secure fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing but useless because they do not stay in ears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buds Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Buds Pro. Nice upgrade and better range

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Buds Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds kept coming out of my ears which was very annoying. Sound quality didn't have enough bass.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good quality too me i wish i would of got some more beats

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Is not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is bad and expensive never recommend Is only for new

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg it is not good for the safety of my son very fast loss I paid Insurance , but they cannot give me lost insurance on fixing this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there MunkhnasanB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Buds2 Pro, but we need more information than we currently have available before we can do so. Please reach out to us when you have time to conduct some troubleshooting on your device, if needed. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Better fit needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great but they did not stay in my wife's ears as she was moving. We ended up going with the Google headphones instead because they have a wing on them that keeps them in your ears securely. Not only that but the Google headphones were cheaper and cooler. We got them in an army green color that my wife loves.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about them is a plus. Love all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good. THEY ARE REALLY REALLY REALLY GOOD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds pro 2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fit, easy listening, and good value for the money

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Audio only last a month

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month youre lucky if one bud still works surprised they havent fixed this yet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there GGGG, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your audio quality, however, we need a few more details regarding what may be occurring with your device before we can do so. Please feel free to contact Support at your earliest convenience for further assistance with troubleshooting your device. Thank you for reaching out and being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, Wonderful Fun Easy to use, amazing experience

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 pair nothing but Static noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried two pair, One I brought directly from samsung and the Other I brought from best buy. And they both do the same thing after a while become nothing but static noise. Would not recommend these

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. It was easy to order online.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not connect correctly with the laptop book 360, you can only hear one headphone, there is no improvement compared to its predecessors, I definitely consider returning it, they do not work well for me and they are not comfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can speak on the phone onlyvfor videos no dea I hope receibe my money backl!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day TomasC, thanks you for taking the time to share your feedback with us regarding your Galaxy Buds2 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, but we need a bit more information before we can do so. Please feel free to contact Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Budsss Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them only this is they sont adjust the soumd

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not best when sweating. Fall out randomly.........

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear infection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them for awhile then noticed pain in my ear. Went to the doctor and it's an ear infection thanks to Samsung. Over a month and still dealing with it. I assumed my buds afterwards. This is a thing. I googled it and was surprised. Apparently this started with last year's model when they switched to a different material

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connectivity for these was not good. I also had trouble with getting a proper fit.

    No, I would not recommend this to a friend