Customer Ratings & Reviews

Hey Crissie, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they aren't fitting right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "How to wear your Samsung earbuds" to help resolve what you may be experiencing with fit. If you would like further assistance afterward, feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra

Thank you for taking the time to share your feedback on the Galaxy Buds2 Pro, Mary. We're thrilled to hear that you are enjoying the sound quality of your Buds. The immersive listening experience begins with full 24-bit audio, providing clear and rich sound. Additionally, the Intelligent Active Noise Cancellation minimizes even the loudest sounds, allowing you to focus on what matters most. When you want to engage in in-person conversations, switching modes is easy with Intelligent Conversation Mode, which utilizes voice detection. We noted your concerns about not being able to keep the buds from falling out. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you're wearing them correctly. From the Galaxy Wearable app, tap Earbuds settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We recommend trying this fit test to make sure that you are wearing the buds properly. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hello KhaledK, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds2 Pro. You may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. You'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. Also check out, "Use Active noise canceling on your Samsung earbuds" and "Use Ambient sound on your Samsung earbuds" to help resolve what you have described. If you have any questions for us after reviewing these resources that have been shared, feel free to reach out to Support. Thank you for being a treasured Samsung customer. Debra