Customer Ratings & Reviews

Hey Luzelena! We really appreciate you taking the time to share your experience with the Galaxy Buds2 Pro with us. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. If you wear your earbuds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. You can use the Galaxy Earbud fit test if you're not sure that you're getting the best possible sound quality and active noise canceling. In the Galaxy Earbud fit test, while wearing the Galaxy Buds2, speakers in the earbuds emit a chime sound into the ear to detect and calculate bouncing sound that escapes through your earbuds for any sound loss. An ear tip showing the least sound loss would be recommended as the best fit. Follow the steps below to test your earbuds. Launch the Galaxy Wearable app on your mobile device and tap Earbuds settings. Tap Earbud fit test. Wear both earbuds in your ears, and then tap Start. The earbuds will emit a sound and the test will begin. If the results on the screen say you need to adjust your earbuds, try adjusting your earbuds or changing the ear tips, and tap Retry to start the test again. Now test your headphones to make sure everything is functioning properly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please do not hesitate to reach out to us at Support so that we can look into a resolution for this. -Kelvin

Hi IgnacioM, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable as we strive to be innovative and make improvements on the design and functionality of our products. Experiencing discomfort with earbuds can be frustrating, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, try switching out the earbud tips on your Buds2 Pro. Feel free to check out, "How to wear your Samsung earbuds" to learn more. If you have any questions for us afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a cherished Samsung customer. - Debra

Hi NickD, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a cherished Samsung customer. - Debra