Customer Ratings & Reviews
- Model:
- SM-R510NLVAXAR
- SKU:
- 11058968
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Why Bestie Buy why or is this a Samsung problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome for 6 months. Then started hearing static in right then gradually just a peep. I even checked my other ear to make sure I wasn't losing my hearing. Shortening this up a bit. My very intelligent daughter says Mom! These are $$pensive. Take them back. Well I bought them online. They are less than a year old. They will just swap them out. Can't we just swap out thru shipping? Uhmm not sure what Total Best buy membership is for. Not helpful 59 minutes and counting...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jsick, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear how much you initially loved your earbuds. We have a great article online to help you troubleshoot this matter titled "No, low, or poor audio quality on Samsung earbuds". You can also work directly with the Samsung Support Team about your manufacturer warranty and other troubleshooting options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Son didn't like shape or feel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning. Teen son hated the shape and feel. I think the sound was all right. Bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MomOfGamer, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return a pair because one earbud wouldn't charge. Got a replacement set and I'm only getting 3 hours of battery life and not the advertised 5 hours. So far I've only used them for talking and not music so not how long the battery lasts if I was just listening to music.
No, I would not recommend this to a friendNot ideal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They drop call and then if you touch them while in your ear the call is cut off and they easily fall out your ear since i am think if to return them or give them away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Maggie, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound. You can even launch Spotify on most Galaxy Bud models, including the new Galaxy Buds2 Pro. Take a moment to review, "Touchpad commands for your Samsung earbuds" to get better acquainted with your touchpad controls when you have some time available in your schedule. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Also check out, "How to wear your Samsung earbuds" if you'd like to learn how to achieve the perfect fit for your Galaxy Buds2 Pro. If you would like any further assistance after reviewing the resources that have been provided or if you think of any questions that you may have for us, let us know by reaching out to Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but fall out of the ear alot. I like them tho.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there TiaandjohnS, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Please take a moment to review, "How to wear your Samsung earbuds" if you would like to learn more about fit. Please reach out to Support if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
Samsung Galaxy Pro 2 Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I can only give a 2 for the overall rating. These were probably the best that Samsung has sold. However, they must have changed to a cheaper material. Earbuds caused severe inner ear irritations in both ears that caused swelling, pus/crusty ears, ear pain and a doctors appointment. I have always been a Samsung earbuds wearer and this is the first time with an issue. If wasn't for the irritations, these buds would have gotten a 5 plus all the way around. I'm waiting to see if there's a Class Action Lawsuit because there are thousands of the same complaints from people across the world. Sorry Samsung go back to the old quality material.
No, I would not recommend this to a friendOkay for chilling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good if you're sitting and chilling. Second you do anything physical or even build up any sweat at least for me they won't stay in my ears and it becomes annoying
I would recommend this to a friendBrand response from Samsung
Posted .Hey Jray, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. If you are looking for a more secure fit with your device, you can work with the additional ear tips that come with this device in a larger and smaller size. We have an article on our website to assist you as well titled "How to wear your Samsung earbuds" to help with the optimal position to secure the fit of your earbuds. Lastly, you can perform a fit test on your earbuds when connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have a great sound balance with all the music i play. The noise cancelation is also a great feature. Sometimes i cant even hear my boss calling me....lol
I would recommend this to a friend - Pros mentioned:Fit
They're Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Galaxy Buds Pro in my opinion, a much better fit for ears that are smaller and overall a substantial improvement in both functionality and appearance
I would recommend this to a friend - Cons mentioned:Price
Refused to honor advertised price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED and paid for these ear buds using the promo from my purchase of Samsung S 23 Ultra. The promo price was for $100. The transaction ocurred around the end of November. Went to pick them up a couple weeks later only to find that they returned them to stock and had refunded my money, without any notification. I wanted to repurchase them, but now the price is back at current price. Again, these were bought and paid for, not just on hold.
I would recommend this to a friend Galaxy buds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has nice sound, but bluetooth connectivity is not where it needs to be. For this reason i might have to return it, maybe got a bad batch i dont know.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Sierra, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us and we'd be more than happy to help you with the connection of your device. We have an article available online to help you with this matter at your convenience titled "Galaxy Buds disconnect from phone often". You can also work with the Samsung Support Team if you continue to have this experience or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I'm reviewing this, so far so good. No complaints
I would recommend this to a friend- Pros mentioned:Sound quality
Case no longer charges Left Earbud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these earbuds on December 3rd. Today, December 26th, the case no longer charges the second earbud. While these may sound better than the $40 esrbuds i had before, they are still working after 2 years. Dont waste your money on samsung products.
No, I would not recommend this to a friend Nice sound. No battery life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a pro 2 series my expectation was high on at least maintaining the battery life of the previous version. I found myself disappointed, 1.75 to 2 hours talk time. Evaluating my purchase at this time.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Disappointed they don't stay in my ears
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but they fall out of my ears with the smallest part on it. Disappointed that I have to wear a headband to keep them in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Denjse, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to assist you with the fit and security of your device. We have an article on our website "How to wear your Samsung earbuds" that will help you ensure the optimal placement with regards to the lip of the device and where that part should sit as well. You can also perform a fit test while wearing the device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Needs Improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two pair for my husband and myself. Unfortunately, my husbands left ear bud has started crackling and he sounds muffled when trying to use them to talk. I am a disappointed and looking for a different type of ear bud. I would also like to have a longer battery life. I typically wear my earbuds during work hours and have to charge them often.
No, I would not recommend this to a friend- Cons mentioned:Touch controls
Do not buy. Worst ear buds ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnects. Sound cuts in and out. Difficult to connect different devices. Touchpads respond inconsistently. Battery power is weak. Worst ear buds ever. I wish I could return them. I am so sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy DanielleW, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro), getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Please take a moment to review, "Connection issues with Samsung earbuds," "How to connect your Galaxy Buds," "Touchpad commands for your Samsung earbuds," and "All about your Samsung earbuds’ battery life" to help resolve what you have described to be experiencing with your device. Let us know if you would like any further assistance after reviewing the resources shared by contacting Samsung Support. Thank you for being a devoted Samsung customer. - Debra
- Pros mentioned:Comfort
Comfortable and worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as an upgrade since I had the Galaxy Earbuds 2. These fit more comfortable and better in the ear and such a good price. Its worth it
I would recommend this to a friend Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound ok. Great for their size. Waterproof but water does mess them up temporarily. The most annoying pair of headphones ive ever owned. They fall out easily, and theyre hard to find.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Smasung buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, but even after adjustments, can't get them to stay in my ear while walking. Should offer some other device to hold them in
No, I would not recommend this to a friend