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Customer Ratings & Reviews

$229.00

Customer reviews

Rating 4.6 out of 5 stars with 5958 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 5,958 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected. No issues, good sound quality, and noise canceling.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last 1 year, support adds unnecessary steps

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair of Samsung pro buds, using newest Samsung phone, subscribed to Samsung care program. One earbud squeals when putting it in my ear. Samsung support is requiring me to go in person for warranty meeting at a ubreakfixit store. Buds are still in warranty but having to go to a third party store for a meeting feels like bad support I will probably rethink my all Samsung approach in the future. Buds not lasting 1 year and adding unnecessary steps to replacement makes me rethink Samsung devices. Even fitbit didn't require in person meetings for items under warranty. Right bud also plays and half volume.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality
    Cons mentioned:
    Touch controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Earbuds for Anyone!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to be very picky with my earbuds, but Samsung has made a nice pair with these. You get professional sound and comfort for an affordable price! These buds are EXTREMELY comfortable, which is a huge complaint with their rival counterpart. They fit in my ears well and do not move around much. They of course come as noise cancelling with a professional surround sound-type feel. Music is crisp and phone calls are clear. Though they are not waterproof, they are water resistant, making wearing them over a long day or workout less worrisome. My favorite feature is the intelligent conversation mode. When they detect your voice, noise cancellation turns off, as well as whatever media you are playing turns down. The buds go into ambient mode, and when you are done with your conversation, they go back to their previous settings. My only complaint is more of a personal problem. These earbuds come with touchpad command sensors where you can tap a certain number of times or hold the earbud for a specific amount of time to command your earbuds to complete a task. I like to tap my earbuds into my ear for a better fit over the day, which can cause me to accidentally hang up on whomever I am on the phone with, skip songs, overall just kind of mess up the flow of things. Overall, I am satisfied with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointment after disappointment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several pairs of samsung buds+ and buds live. They have been the siperior headphones for me and all around solid - until i lost one pair, used a pair so much the battery died over multiple years and so i decided to get a pair of the new guys. Boy was i disappointed. I am in the iphone ecosystem however i did not anticiapte that i would not be able to even update the drivers on a computer. I could live with that and the tin-can sound i guess as long as i could charge these and use them to block my partner snoring with the noise canceling function. Disappointment again. Although advertised as wireless charging i have tried every wireless charger i own and have not been able to get these puppies to charge. I also cant seem to figure out how to toggle the ANC function to shut out noise because theres no app or computer support. Sadly samsung lost a loyal customer by trying to force me into their ecosystem. I’m returning these because the wireless charging does not work at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bud pro 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT EAR BUDS!!! Sound quality is great and gestures are great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is in love with these headphones. The sound is amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation is lacking. No good seal. But esky for gym usd.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings Customer, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "Use Active noise canceling on your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" when you have some free time to learn some awesome tips about using your noise cancellation feature on your Galaxy Buds2 Pro. If you would like any additional assistance afterwards or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Galaxy buds 2 pro review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbud controls were too sensitive. App was a bit weak in its approach at providing enough user support and control.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, great sound quality. Would definitely buy again.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the first galaxy pro ear buds and they were great! I decided it was time for an upgrade so I got these. Wasn't a fan. I thought maybe they were defective because they would disconnect while IN my ears. I exchanged them the next day for other ones, (same model and color) and those did the SAME THING. I decided to return them. I LOVE MY SAMSUNG, but these did NOT make me happy :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A worthy upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New generation of ear buds are a big improvement from the old ones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for work and great sound quality for noise cancelling

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have has these for less than a year and one of the earbuds has stopped charging.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there FrancinaR, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    I have to wonder if I'm wearing them correctly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out of my ears way too often. And when I attempt to put them back in, I either start or pause a song.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and they pared amazing with my samsung phone but they would not stay in my ears even walking let alone running

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Grt buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in town The noice cancellation is superb and cost effective

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Effortless fast charging. Loved the case and color

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slightly disappointed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall they are a great product. Not sweat proof. They don't remain in your ears once you begin to sweat.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung buds pro2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound and noise canceling ability that is great also

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound; just buy it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is most excellent! Don't delay; just buy it.

    I would recommend this to a friend