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Customer Ratings & Reviews

$229.00

Customer reviews

Rating 4.6 out of 5 stars with 5958 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 5,958 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Close to perfect buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good ear buds sound is pretty good. Almost as good as apples ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them perfect fit for the ear controls with a Samsung phone or beautiful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the buds and the price was good also the color was great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth premium price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this as a galaxy flagship product. I've used the google and Sony premium and both of those work better, pair faster and have a better fit. Sound is probably comparable to the others, but lack of practical functionality is disappointing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Galaxy Buds 2 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds are ok. A little large for my ears. Recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Наушники

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Иногда плохо слышно когда разговаривать за рулём трака

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst earbuds ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I borrow the worst earbuds ever one of them stopped working only after a week would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not buy these again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried these ear buds for several weeks and have experienced multiple ear infections. I have stopped using them for a week and the infection cleared. Once i used them again the infections came back. I have scabs where the charging connections are. Both ears had these problems. I have replaced the ear tips to new foam pieces. That did not work. I have used the smaller size tips also with no difference.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy WilliamB, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you wear canal-type earphones including Buds2 Pro for a long time, the humidity can increase inside your ears, and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wear, please dry your ears and clean the earbuds and ear tips regularly to prevent any problems. For more information, feel free to check out "How to wear your Samsung earbuds" to help resolve what you may be experiencing. If you would like any further assistance after reviewing the resource provided, let us know by reaching out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Samsung earbuds sometimes bug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay product need more improvement. I like the case .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there JeanN, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you on a daily basis. Without knowing exactly what you are experiencing with your device, please reach out to the Samsung Support Team for direct assistance with any difficulty you are experiencing with your device. We also have articles available on our website to help you with troubleshooting at your convenience. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 3 out of 5 stars

    Bluetooth dilemma

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People say I sound like I am in a tunnel they are okay. I hear out of them pretty well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not that great. Barely lasts half a day before needing the case for recharge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I don't like them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so uncomfortable to wear. It does not stay on your ear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NICE BUT KEPT FALLING OUT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD THE SKULL CANDY A FEW YEARS AGO AND THEN I BOUGHT THE JBL 225W. ONE OF THE EAR BUDS STARTED TO COME APART. SO I BOUGHT THESE. THRY KEPT FALLING OUT OF MY EAR AND IT WAS HARD TO ANSWER CALLS OR WHEN I WOULD TRY AND PUSH THE BUDS BACK IN MY EAR I WOULD HIT THE BUTTON AND EITHER HANG UP ON SOMEONE I WAS TALKING TO OR TURN OFF MY MUSIC.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ones barley madeit 30 days before failing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pairing lasted for just over a year before one side stopped working. Now the second pair has stopped charging the right one while the left one and the case are at 100 percent. Not a very good earbuds product for durability.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there BenjaminSaylor, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth the trouble

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt even last 6 months before losing connectivity and losing volume in buds. Will nit purchase again and i have several Samsung products

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tony. We appreciate your feedback and always aim to provide you with the best products and services. We understand that you have experienced connectivity difficulties with your Buds2 Pro. Please be advised that our devices come with a 12-month limited manufacturer’s warranty for your peace of mind. If you need to make a claim under the warranty, please contact us and we will assist you through the process. Please ensure that your earbuds are up to date by checking for updates. If you have already done so and are still experiencing challenges, please reach out to our support team so that we can further investigate. -Kelvin Samsung

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the airbuds don’t work and I buy it like a year ago

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is great. Does hurt my ears since i cant change the wings

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good , for the price it sounds ok but not what i was expecting

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but would recommend somthing else

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were good but are just outclassed by sonys offerings

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Noah, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your Galaxy Buds2 Pro and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    not good for the money you pay out

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price.sound not that good or loud.made it just outside a year and one died...will not buy again

    No, I would not recommend this to a friend