Customer Ratings & Reviews
- Model:
- SM-R510NLVAXAR
- SKU:
- 11058968
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Noise cancellation feature doesn't work on iPhones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the Samsung Galaxy Buds2 Pro (with noise cancellation feature) is not compatible with iPhones. Unfortunately Best Buy staff was not aware and gave me false information so I had to return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SiSenorita, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how confusing it can be to have a new device and learning the new features and functionality. You can absolutely use the ANC feature of this device with any phone. Changing the sound profile from ANC to ambient sound you simply tap and hold on the bud while connected until you hear a tone and the sound profile changes. Thank you for being a Samsung customer. -Elizabeth
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds and everything works great but it hurt my ear after about 30 mins, starts to get uncomfortable after an hr. But it could just be my ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to share your feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides a 360 Audio experience on Dolby Atmos. These buds are also built smaller and lighter than ever before for a secure, comfortable fit. We're glad to see that you've enjoyed the sound on these buds. The Buds2 Pro comes with an extra pair of ear tips to help users find the best fit for them. You may need different size ear tips for your left and right ears. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. It's important to wear your Galaxy Buds2 or Galaxy Buds2 Pro properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort and sound issues, and makes them more likely to fall out. The earbud fit test in the Galaxy Wearable app will ensure your buds fit correctly. On the phone that your buds are connected to, navigate to and open the Galaxy Wearable app, and then tap Earbuds settings. Tap Earbud fit test. Tap Start. Place both earbuds into your ears, and then tap Next. The buds will chime for a few seconds, and then the app will display your results. It may say “Poor fit” or “Good fit.” Continue running the fit test and making adjustments as needed. If you have any further concerns or questions, please reach out to us at Support. -Kelvin
Was not a good buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits uncomfortable in the ear not liking it at all plus the person I am talking with can hardly hear me, however when I disconnect the buds they can hear me better speaking directly on the phone.... sigh waste of my money on this product.
No, I would not recommend this to a friendThe new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds feel like they are going to fall out
No, I would not recommend this to a friendBad&Sad Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I did not receive the package and carrier is under investigation on my claim. This was the christmas gift for my fiancee back on December but I had to get something else for her because of this situation. It is really frustrating to deal with the problem as a customer. I'll appreciate any support from your side. Thanks in advance! CRd
No, I would not recommend this to a friendPoor Battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life and poor connectivity. Not recommended
No, I would not recommend this to a friendSamsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the sound quality or fit, returned and trade it up to the Bose earbuds
No, I would not recommend this to a friendMEH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small in ears. Sound was just ok, nothing special there.
No, I would not recommend this to a friendNot The Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ambient noise made flickering sounds even when not windy and just wasn't super comfy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Review, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the earbuds. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "Use Ambient sound on your Samsung earbuds" and "How to wear your Samsung earbuds" to learn more about utilizing your features as well as obtaining the perfect fit. If you would like to share any other feedback with us, feel free to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
Vwjred
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but average noise cancelation is not that great.
No, I would not recommend this to a friendThey come out your ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they should but they don’t stay on your ears.
I would recommend this to a friendTired to love but couldn't
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to love these headphones and did research prior to buying but I guess not enough. The sound quality is good until you have a phone call. Most times I take a call, people complain they cant hear me or it sounds terrible. The sound is bad no matter what mode you're in. Lastly, the fit sucks and they aren't comfortable to me personally. Disappointed in my purchase and will trade in for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lana, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis. We recommend taking a look at a great article on our website titled "Use call features on your Samsung earbuds". We also have the Samsung Support Team available to offer additional assistance if necessary. With regards to the fit, if you haven't done so already you can work with the additional ear tips in a larger or smaller size included with your device. We also have an article on our website titled "How to wear your Samsung earbuds" to help ensure the placement is optimal for the security of the fit. Lastly, you can perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Product needs to re-evaluted and revised.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them, they worked for the first usage, then less than a week later began to connect and disconnect back and forth every few seconds. Took them back for troubleshooting. Was advised by Geek Squad to return them and get a new pair since I was still within 30 days. Second pair did the exact same thing, worked the first time, after that continously connected and disconnected. Don't waste your time and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations LeannB, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over, "Galaxy Buds won't stay connected to phone" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. We're always here to help you in any way that we can! Thank you for being a faithful Samsung customer. - Debra
So disappointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these buds for less than six months. Left earbud volume began to diminish 3 months in. Finally went out for good after 5 months. This is my second pair and both did the same thing. I used them for running only. I will be purchaisng a different brand next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your candid review, Demetrius. We strive to provide our customers with the best experience possible. We see that you are reaching out about your Buds2 Pro. Samsung offers a 12-month limited warranty that covers manufacturing defects with Samsung Care. Please reach out to us at Support so that we can gather additional information and provide the assistance you need with this. We look forward to hearing from you. -Kelvin
Okay sound not very comfortable
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my experience with both Samsung buds pro 2 and airpods pro 2 the airpods are way more comfortable and a better fit while the Samsung buds hurt and dont sit well in the ear.
No, I would not recommend this to a friendI got used headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received/ delivered user open box earbuds very disappointed with best buy
No, I would not recommend this to a friendEar bud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falls of the ears all the time when moving or walking
I would recommend this to a friendBrand response from Samsung
Posted .Hello there JulioG, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Feel free to check out, "How to wear your Galaxy Buds2 Pro or Buds2" to learn more. If you would like further assistance afterward, please do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Don't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work. Left earbud hasn't worked since a week after they arrived.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha John, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Its nit what i expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it were up to me id go for the original buds pro they had longer battery life, their ambient sound was cleaner and less static, also they turn off every now and then after some use even after fully charging them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings A5TR07V0M1KL, thanks for taking the time to share your thoughts with us about the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to learn more about your battery life, feel free to check out "All about your Samsung earbuds’ battery life." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra
Bad luck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time that and update out of the box broke my earbuds maybe I will give them another try I have never have issues with the galaxy earbuds but this one was a Disappointment
I would recommend this to a friend