Customer Ratings & Reviews
- Model:
- SM-R510NLVAXAR
- SKU:
- 11058968
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnect. Vastly different from previous models and completely broken. I cant do anything with these. Cant talk on the phone, listen to music/podcasts. Nothing. Trued to reset them, charged them to full, reset phone. Still nothing works. Will not be buying anymore samsung headphones until these issues are fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mark, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Please check out the article titled, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps that you can take to help resolve what you have described that you have been experiencing with your Galaxy Buds2 Pro. If you would like additional assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Better of buying something else. Bud2 pro suck.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly i woukd give minus but I can't. I just got this on August 26, and were working fine until a couple of days. The left but is draing the charge at rate that i have never seen before. It went from 100% to a 78 in less than 5 minutes and i wasnt even playing nothing yet. I tried to contact Samsung and they just ghosting me. They keep sending me to a different department and then after they asked his they can help, they just either ignored me or left the chat. Dont buy this expensive piece of crap.
No, I would not recommend this to a friendNo good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a eighteen wheeler and everybody i talk to says they can hardly hear me for all the noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey MichaelD, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you on a daily basis, especially when used for work. We have an article on our website titled "Use call features on your Samsung earbuds". If this article does not help enhance your audio quality during your calls, you can also work with the Samsung Support Team to help ensure you have the full functionality and experience of your device. Thank you for being a Samsung customer. -Elizabeth
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a month now my beats over the ear was louder, Buds keeps slipping even with the small ear buds at the gym. Which is very aggravating that you've to keep fixing them. Keep hearing static noise in the left bud when on nose cancellation.
No, I would not recommend this to a friendkool but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uncomfortable, very uncomfortable. and you hear yourself talk. the rubber insert is easily stuck in your ear and hard to remove
No, I would not recommend this to a friendSamsung live earbuds were better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds stopped working after 3 months. The audio slowly got worse and worse. Never dropped them. Never spilled water on them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Meneedgiftcard, thanks for taking the time to share your thoughts with us about your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra
Great Fit and Sound Issues with The APP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original Samsung buds and loved them. The Pros work great how we the app setup doesn’t work with my new Pros so not sure how to fix this issue
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps breaking off connection!!! Have to move head around to reconnect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Altaf, thanks for taking the opportunity to share your experience with using your Samsung Galaxy Buds2 Pro with us. We value your feedback as we strive to improve the functionality and performance of our product line. In order to connect, most Bluetooth devices need to be within 30 feet of the phone or tablet. Make sure the devices are close enough; otherwise, they will not connect. Feel free to review, "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you may be experiencing with your connectivity. Feel free to contact Support if you have any questions or if you would like any further assistance. Thanks for being a faithful Samsung customer. - Debra
Worst Product Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Product ever. bought a new one and was sent either a used one or a fake version. when it arrived the buds were still in the security alphabox. had to use a hammer to open it. no extra earpieces and no charger cable were in it. the buds themselves kept having a loud static sound when playing music and soon they didn't work. only took 3 days for them to stop working. Can't believe best buy would do something like this
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Pretty comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the crowded world of wireless earbuds, Samsung introduces its newest iteration of their Buds series. Out of the box you get the buds, the carrying/charging case, a USB-C to USB-C charging cable, different sized ear attachments, and some inserts. The case has this nice rubberized finish to it, it seems pretty sturdy. You have an indicator light on the front of the case that shows you the charging status. On the back you have the USB-C port. On the inside you have another light indicator showing that shows if the earbuds themselves have a good charge. The buds themselves have this nice matte finish material. They fit really nicely as well. Connecting them to your phone is really simple. (I have an iPhone, so the experience may vary). When I opened the case, I saw a blinking light, I turned on the bluetooth, found the buds, paired them, that's it. I didn't have to download a single app to get them paired. The touch feature on the earbuds are nice and responsive. You press them once to stop audio or a movie, or to answer a call. The sound is where I was really impressed. It doesn't have the deepest base, but the base is there for anyone who like a good dose. I'm disappointed that I couldn't change any of the setting in regards to the sound. (Unless there was an app I was supposed to install that had this feature) All in all, it's a good pair of buds. With the lack of features, I'm not sure I would pay this much when there are other earbuds with more added software features.
I would recommend this to a friend Not worth the mondy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out of my ear a lot with simple movements and make up stains the white pods.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there GurjitG, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is to your overall enjoyment and usage of the device. We have a great article on our website titled "How to wear your Samsung earbuds" that helps highlight the optimal placement of the device in your ear for the security of the fit. The device also comes with additional ear tips in a a larger and smaller size to help get the best fit for your specific ears. Lastly, once connected to your device, you can perform a fit test in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Not a fan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came marked with pen or something and returned because as with alll buds they pop out my ear.
No, I would not recommend this to a friendGood but not that good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel it's any better than the buds too. However I think it's a good product it's just not bethen a sixty dollar Is predecessor
No, I would not recommend this to a friendOnly for Samsung phone owners
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it two stars only because you need to have a Samsung phone to use the entire arsenal
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to leave us your feedback, Marek. Each Galaxy earbud model is compatible with iOS through a Bluetooth connection. However, only some models can be used with the Galaxy Buds iOS app. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features require a Samsung device to work. If you have any other questions or concerns, please let us know at Support. -Kelvin
Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The items Best buys sells is the best, most reasonable, and have the biggest selection of colors. None better.
I would recommend this to a friend- Pros mentioned:Sound quality
I really wanted to like them!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound like a $5 dollar headphones, not a $240 one that's for sure, even my old Bose sports sound way better.
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ears. Has a shorter Bluetooth range than the first Pros. Often disconnects from phone.
No, I would not recommend this to a friendconstant dropout in bluetooth connectivity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds will randomly drop out in sound and connectivity to the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AaronF, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the uninterrupted listening experience is to you when using your device. We have an article on our website titled "Galaxy Buds disconnect from phone often" and "Restart or reset your Samsung earbuds" to help you in this matter. You can also work with the Samsung Support Team if this difficulty persists. Thank you for being a Samsung customer. -Elizabeth
Below average sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is below average. Far inferior than some other brands available in market.
No, I would not recommend this to a friendSamsung earbuds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are better than the last ones but the battery life sucks and not many options on the app and you cant manually control the eq
I would recommend this to a friend