Customer Ratings & Reviews
- Model:
- SM-R510NLVAXAR
- SKU:
- 11058968
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable and the sound quality is lackluster with no ability to custome tune. The controls work ok, However, the volume control is laughable.
No, I would not recommend this to a friendGood while they lasted.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good until the right earbud started whistling and then went out. Only lasted 5 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Donn, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your buds are to you on a daily basis. We have a great article on our website titled "No, low, or poor audio quality on Samsung earbuds", we also recommend looking at "How to clean your Samsung earbuds" as the audio quality can diminish if not properly cleaned and maintained. Lastly you can always reach out to the Samsung Support Team for additional assistance if these two articles do not help resolve this difficulty. Thank you for being a Samsung customer. -Elizabeth
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fetures but despite trying the different size ear bids. They keep falling out of my ears. Makes me like the old ones better.
No, I would not recommend this to a friendOkay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're arent as comfortably as the previous version.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShaleanaB, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort of your earbuds is to your usage and continued enjoyment. Without knowing what you are experiencing causing your earbuds to not feel as comfortable as possible, we have an article available online titled "How to wear your Samsung earbuds". We also have the Samsung Support Team available to offer additional tips for your fit. Thank you for being a Samsung customer. -Elizabeth
Ear Infection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got ear infection from these. Tried another pair with the same results. I have NEVER had an ear infection before getting these!!! DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your experience with the Galaxy Buds2 Pro with us. The Buds2 Pro is constructed from a variety of materials to enhance its performance and durability. The body is made of polycarbonate (PC), providing a lightweight and robust structure. The speaker mesh is crafted from stainless steel, ensuring durability and optimal sound quality. For the charging contacts, brass is used, which is palladium and gold plated to ensure reliable connectivity. Lastly, the proximity sensor window is made of crystal epoxy, offering clarity and protection for the sensor. If you have an allergy to any of these materials, remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated. We appreciate your feedback once again. For any further concerns or questions, please be sure to reach out to us at Support. -Kelvin
Poor Fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and tried rhe Falaxy Buds2 Pro, in both my wifes ears and mine with all 3 tip sizes. Buds were lose and failed the noise canceling / fit test in the Galaxy App each time. Returned.
No, I would not recommend this to a friendThese SUCK! FALL OUT OF EAR!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get these earbuds from samsung or any of there current buds this generation, they are all very slippery and have no hooks to hold on to your ear, they will fall out by simply smiling to hard or laughing. They need to put the hooks back on next time. Don't waste your money, buy the Sony buds or Bose buds instead.
No, I would not recommend this to a friendReturned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them. I did not like them. I have the S23 Ultra.
No, I would not recommend this to a friendDisconnect technology
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds will disconnect with any touch. Even if you rempve the touch option they will still disconnect. When they disconnect, audio will blast from your phone speakers if you have the volume up.
No, I would not recommend this to a friendUsed headphones sold as new.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to do with the headphones themselves but ordered store pickup through Samsung when I picked up headphones they were used with earwax and all included very bad business practice someone is gonna get an infection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JimmyH, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the available time out of your busy day, please reach out to BestBuy Support: (1-888-BEST-BUY) (1-888-237-8289) or feel free to contact Samsung Support for further assistance. Thank you for being a valued customer. - Debra
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for a couple months almost a year now and ive have nothing but isssues with them ringing and being super muffled randomly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MatthewY, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds Pro earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. When you have the opportunity available, please take a moment to review "No, low, or poor audio quality on Samsung earbuds" when you have the time available to conduct some troubleshooting on your device to help resolve what you may be experiencing. Feel free to reach out to Samsung Support afterward if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Garbage product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and never buy these. Got them as a gift 4 months ago, already not charging and Samsung told me to go scratch. Warranty is supposed to be 1 year.
No, I would not recommend this to a friendJunk, broken after 32 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after a month, Samsung will not honor their warranty. Spend 2 hours on the phone with them and got disconnected. Done. They simply do not care after they get your money.
No, I would not recommend this to a friendDo Not Buy! They will not stay in your ears!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I traded in my buds + for the Pro 2 and I regret it. These are bulky and awful! You can't exercise let alone walk or even just sit and chew without these things falling out.
No, I would not recommend this to a friendNONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear Buds hurt my ears I have small ears so they were not compatible. Worst part I can't even return them. Now I am stuck with ear buds I can't use.
No, I would not recommend this to a friendMissing items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item new and everything was not in the box. It was missing the earbud tips
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LaquitaW, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. The additional silicone tips should have come in a small cardboard box nestled in to the charging cable of the original packaging. If you did not receive them, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. -Elizabeth
Disappointing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to take them out of your ear. Really wanted to like and keep these.
No, I would not recommend this to a friendGive you ear infection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This earbuds give me ear infection in 2 days dont buy this one..not good ear bud
No, I would not recommend this to a friendNot a good fit in your rear bulky and to large.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable, also updated took away features.
No, I would not recommend this to a friend