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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5940 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers praise the Galaxy Buds2 Pro for their excellent sound quality, comfortable fit, and impressive battery life. Many also appreciate the available colors and seamless connectivity. Some customers have noted concerns regarding the sensitivity of the touch controls, the price point, and the strength of the active noise cancellation. A few users also feel the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 5,940 reviews
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine. Worked as expected, nothing exceptional. The price was not that bad.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy DonP, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we continue to improve the functionality and performance of our product line. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Eh, meh.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are ok. The sound in them is weak and trebly. There isnt any base so the sound is thin. I was definitely expecting more from these. A lot more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    sweet buds bro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and for price it was on sale for well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my favorite yet. I have had many ear buds but these are by far the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than those junk air pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife bought these to wear to the gym, she loves them. Battery life is good and they stay in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did order ahead and was great pickup experience: bought these for my dad and he loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was x-mas gift. Works good especially after I figured out the right size ear piece. Color looks like photo online.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good upgrade from Buds2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are everything I expected after owning the Buds2, however have had some small issues with random cutouts every once in a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these!! Although they could fit a little more snug, but that's my only complaint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy Buds2Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds2 Pro was my walking friend, Thank you to Samsung company for this comfort Buds2Pro. but I lost my buds after 2 weeks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value if your a Galaxy fan.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. They've had a few firmware upgrades since i bought them. Every upgrade has made them better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones a week ago for my sister because they are good. It is 100 percent recommended. most of my family have it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good fit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to like these but they won't stay in my ear. The older version stays in better. The Buds2 Pro sound much better but just won't stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for reaching out to us to leave a review. We appreciate all feedback, and we strive to improve upon them in the future. We understand that you are happy with everything with these Buds except the fit. The Buds should come with an extra bud tip that should be a different size. We recommend trying out the other tip and see if those are more comfortable. Follow these steps on how to properly wear your Buds2. Before wearing, ensure the earbud tips are attached. Insert the earbuds following the direction of your ear canal for comfort and optimal sound. Adjust by rotating if needed and consider different sizes for the best seal. If you have any other concerns or questions, let us know at Support. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with product and service! Thank you Best Buy for having the technology in stock! Love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and battery life. 3 different earbud sizes makes it so you have as comfortable a fit as possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son unos audifonos increíbles , los modos que tienen , y los puedes mejorar aun mas en la aplicación

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work pretty great, actually my expectations, they do have great features, like the ambient and aoind lock. I like them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds for a great price. The customer service was great when I went for price match several days after yhe purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. Works best with a samsung device but also good with other devices unlike airpods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife. She has samsung cell. She loves it, sound and hearing are perfect for me.

    I would recommend this to a friend