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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5978 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Galaxy Buds2 Pro for their excellent sound quality, comfortable fit, and impressive battery life. Many also appreciate the available colors and seamless connectivity. Some customers have noted concerns regarding the sensitivity of the touch controls, the price point, and the strength of the active noise cancellation. A few users also feel the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 5,978 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Buds1

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great+comparable features Poor fit constantly falling out Does not compare to the buds plus fit Blue tooth signal is easily disrupted

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Buds 2 Pro True Wireless Earbud Headphones are really great! I recommend them, you will get your money worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, they match my Samsung galaxy s23 ultra and they automatically connected once i opened it and all the features are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new earbuds. My previous earbuds would not hold a charge very long and were not completely wireless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound wise great,connect issues during phone calls

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid, just sucks trying to get them to stay in an sometimes it won't connect during phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item, and improvement over Bud Pros

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure check the fit guide from Samsung, as i had issues with them falling out till I did

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Blue thooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one I purchased is not working very well I have no idea how can I get fixed this blue thooth

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Ear buds Pro2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a youtuber, and listening live show during house work, so helpful device to make my life easier. thanks to bestbuy hahaha~~~♡

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit
    Cons mentioned:
    Touch controls
    Tech Insider Network Member

    Rated 4 out of 5 stars

    These blew me away!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first took out these small buds from the case, I was wondering - how good can the sound be out of something this small? I was shocked to hear both the depth and clarity that these little buds can put out. They're simply great and that was straight out of the box with no customization. There *are* earbuds that have better sound quality but that comes at a cost. For instance, the Sony XM4s (which many people including myself regard as having some of the best sound quality out there) are fantastic - but they're huge. They simply don't fit comfortably if you have smaller ears. Sound quality is one thing but comfort is another and I can wear these for hours on end - I barely notice them. When using them for running, for not having any additional wings or tips, they stayed in my ears surprisingly well and didn't budge. In regards to sweat, I had no issues with these and not worried about them with an IPX7 rating. The active noise cancellation is decent. I've heard (or not heard) better from other buds but these do a good job. The touch controls on each of the earbuds took a little getting used to due to the specific area you need to touch to get them to work. It's on the center and back of the bud and they don't register from the front of the earbud. Battery life is decent but not exceptional but the thing to consider is the size of these buds. I'd much prefer the lightweight comfort of these buds vs something larger with longer battery life. 8 hours of listening without ANC and 5 hours with ANC is plenty for me and the charging case provides a quick charge feature where you can get an hour of playback with just a 5-minute charge. And just like the buds, the case is svelte and easily pocketable. I used this with both my Android phone as well as my iPhone and they pair easily with both platforms. They also have a 24-bit high resolution audio mode, but, and this is a big but - that's only available if you have a Samsung Galaxy phone. These earbuds strike a nice balance between sound quality and comfort - highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and great customer service. Would buy from them again. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to ear buds. My only complaint is a stupid one... They tend to work themselves out of my ears while I'm eating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone users - Not able to use all features.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start by saying that if you have an iPhone you cannot take advantage of the full features that this have. The Galaxy buds app is no longer being updated for iPhone users and you cannot connect to the app. You are able to connect it to the phone but not to adjust features that this Bluetooth has.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Alex, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. If you would like to learn more about connecting your Buds2 Pro, check out "How to connect your Galaxy Buds." Let us know if you have any questions or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Naught them multiple times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatttttt!!!!!!! This is my 3rd pair. I work on the Docs and keeping losing 1 at a tim

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be slightly better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them allot but wish the ear bud themselves (the plastic/ rubber piece that actually goes into your ear) where of better quality. They keep sliding out and "collapsing" as i try to push them into my ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best electronics store ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy and i always purchase my products from this company because they always satisfy my needs, the galaxy buds were off the chain!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud dilemma

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a difficulty keeping them in my ears, i am not sure if its the design or if my ear openings are small.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend these. Right out of the box, everyone I call on a regular basis said the sound quality THEY hear is bad and sometimes completely unintelligible. Additionally, they continually fall out of my ears -- and often at really bad times. Finally, the battery life isn't near as good as some others. I HOPE there are better quality wireless headphones out there, because these are NOT a home run.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Do not buy for IOS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound fantastic, basically everything I was looking for in buds. The downside is no iOS app to control the extra features. If you have an android get ‘em.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great, fall out a lot

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They charge fast, but don't get if you have big ears that stick out. Probably the worst set I've ever gotten, they fall out constantly, I can't exercise in them. I miss my old OG galaxy buds those fit excellently.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Deee, thank you for finding the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to improve the performance and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance, please do not hesitate to contact Support when you have the available time to do so. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am visually impaired and I love that you can locate them by them beeping on the ground in order to find them

    I would recommend this to a friend