Customer Ratings & Reviews
- Model:
- SM-R510NLVAXAR
- SKU:
- 6510541
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Galaxy Buds2 Pro for their excellent sound quality, comfortable fit, and impressive battery life. Many also appreciate the available colors and seamless connectivity. Some customers have noted concerns regarding the sensitivity of the touch controls, the price point, and the strength of the active noise cancellation. A few users also feel the volume could be louder.
This summary was generated by AI based on customer reviews.
Poor battery life and fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay sound quality, nothing to write home about, it's pretty standard. However, battery life for the earbuds and case is ABYSMAL and will not last you a day. Be prepared to charge them frequently throughout the day. Cherry on top is that they don't stay in your ears well either. Hard to believe Skullcandy wireless earbuds are better quality than these.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
I'm sorry, what was that?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great -- better than my Pixel Buds Pro -- BUT the huge downside is a constant ringing tone in the left ear bud. Searching online I see a suggestion to reset the ear buds, but that has only worked for the first time I use them after the reset. It makes this a waste of money if I want to keep my hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Moose, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. In addition to resetting your earbuds, we also have another article available online titled "No, low, or poor audio quality on Samsung earbuds" to help you troubleshoot further. You can also reach out directly to the Samsung Support Team to help with additional troubleshooting measures if necessary. Thank you for being a Samsung customer. -Elizabeth
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were nice but i had a hard time keeping them in my ear. Sadly i had to return them.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Mary! We appreciate you taking the time to reach out and share your honest feedback on the Galaxy Buds2 Pro. The Buds2 Pro features 2-way speakers, including a 10mm woofer for deep bass and a 5.3mm tweeter for crisp treble. To get the best sound quality and fit, it’s important to wear them correctly; this enhances comfort and helps keep them in your ears. Before wearing, ensure the earbud tips are attached properly. Insert the earbuds following the direction of your ear canal, and if necessary, rotate them or try a different size. You can check the fit using the earbud fit test in the Galaxy Wearable app by navigating to "Earbuds settings," selecting "Earbud fit test," and following the prompts to assess your fit. The app will inform you whether the fit is "Poor" or "Good," allowing you to make adjustments as needed. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin
Causes ear irritation and ear infections!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Samsung earbuds for a very long time. I got the Earbuds Pro 2 for Christmas last year and was excited. Over the past year, I have had 4 really bad ear infections, not thinking my earbuds were the issue. However, every time I stopped wearing them my ears cleared up. I would then wear them again and another ear infection. After doing some digging, I have found out that I am not the only person having this issue. Why did Samsung not let us know this. I would really like to get my money back but I do not know how to in touch with them. I am really disappointed. I would not recommend them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FamX4, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you wear canal-type earphones including the Buds2 Pro for a long time, the humidity increases inside your ears, and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. It can also occur when using other manufacturers’ canal-type products. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wearing Buds Pro please dry your ears and, clean the earbuds and ear tips regularly to prevent any problems. Samsung has continuously managed the harmfulness of product materials according to internationally restricted substances and substances with controversial hazards. In addition, we are verifying compliance with international environmental regulations with an externally accredited international testing institute. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out. Thank you for being a cherished Samsung customer. - Debra
- Cons mentioned:Volume
Samsung stinks.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be a zero star. My 20 dollar buds sound better, play louder. This are so low, at the gym they are worthless. Yes there's an adjustment, does not help. Also Samsung demands every option in your phone now, everything, email, messages, and on and on. Never buy Samsung anything again.
No, I would not recommend this to a friend WORST HEADPHONES I HAVE EVER OWNED.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like headphones, that randomly stop working all the time, then, these are the ones for you. Imagine you’re out on a run, miles away, and all the sudden you get this loud, high-pitched, whining, noise, blaring from one of the ear buds. or you’re out on a run and one of them just suddenly stops working, and then you got to wait till you get home and re-sync the headphones to the device. I thought for the longest time it was my iPhone, but I just upgraded my iPhone, and I still the same issue. I also have the same issue with my Samsung pixel five and six. These are by far the worst headphones I’ve ever bought And I do not recommend you buy a pair. The only thing I can give them credit for they do stay in your ear.
No, I would not recommend this to a friendBeware of infections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and connectivity were great but the same ear infection problems happened again. I wore them the first day I bought them for maybe 4 hours, I had a raging ear infection later that night. I returned them immediately after. I only bought them because I had read samsung fixed the ear problems, they didn't.
No, I would not recommend this to a friendterrible audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how this product got such high ratings. I bought them because of the ratings, but when my airpods died, i wanted a replacement based on reviews. The biggest issue i had was that the audio quality was terrible. I can hear the incoming fine, but the outgoing call sounds muffled or distant on the receiving end. I tried with many friends/family and switched to new phones and it's the same. The other issue i had was they keep falling out of my ears! I've changed the earbud rubber covers and they still fall out, especially if i talk. Super annoying. I spoke to Samsung several times, they couldln't figure it out. They supposedly gave me a new replacement, but the results were exactly the same. I'm very disappointed with these earbuds. Maybe they're not designed to work with iphones??
No, I would not recommend this to a friendSpent way too much for them not to last 90days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were perfect for maybe the first 2 months then the sound just started sounding turned down, and no i didn't have the ambient option on. I basically use them now to listen to music in an already quiet area. Also i cant even put my phone in my back pocket without connection issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ChymiereT, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features of your device are to you on a daily basis. We would be happy to help you troubleshoot any aspect of your device that is causing frustration for you. We have some articles available online to help you troubleshoot these matters titled "No, low, or poor audio quality on Samsung earbuds", "Galaxy Buds disconnect from phone often", and "How to clean your Samsung earbuds". You can also work with the Samsung Support Team with any questions or aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Don't count on Samsung warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third set of buds from Samsung and by far the worst. The quality and integration is bad, and I have experienced two different defective issues in the first 10 months of ownership. Samsung just wants me to keep dropping them off at the service center rather than just replace them. Die hard Samsung fan for 2 decades will be moving on to a company that values their customers and stands behind their products.
No, I would not recommend this to a friendNot worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for about a month before i gave up on them. I work in a loading and unloading dock site, so there's various hazards. I always had the ambient sound on to hear my surroundings, heres the MAIN ISSUE with these in my opinion, when theres loud sounds, these headphones try to block out the noise, so it would switch from ambient sound to noise cancelling, sometimes it would switch back, and other times i would have to hold it. Other than that sound wise it was medicore at best.
No, I would not recommend this to a friendPoor material chose.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for less than a week and the case is already scratched. I'm not sure what Samsung was thinking when they decided on such a soft material for the cas.
No, I would not recommend this to a friendno good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable and the sound quality is lackluster with no ability to custome tune. The controls work ok, However, the volume control is laughable.
No, I would not recommend this to a friendWorth the cost! Great sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE! The sound is great - Very full and clear. I also very much appreciated that they sync up practically by themselves.
I would recommend this to a friendGood while they lasted.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good until the right earbud started whistling and then went out. Only lasted 5 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Donn, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your buds are to you on a daily basis. We have a great article on our website titled "No, low, or poor audio quality on Samsung earbuds", we also recommend looking at "How to clean your Samsung earbuds" as the audio quality can diminish if not properly cleaned and maintained. Lastly you can always reach out to the Samsung Support Team for additional assistance if these two articles do not help resolve this difficulty. Thank you for being a Samsung customer. -Elizabeth
Not very comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great but they are very uncomfortable. I dop them all the time cause they dont fit well in my ears.
No, I would not recommend this to a friendCould be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fetures but despite trying the different size ear bids. They keep falling out of my ears. Makes me like the old ones better.
No, I would not recommend this to a friendOkay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're arent as comfortably as the previous version.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShaleanaB, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort of your earbuds is to your usage and continued enjoyment. Without knowing what you are experiencing causing your earbuds to not feel as comfortable as possible, we have an article available online titled "How to wear your Samsung earbuds". We also have the Samsung Support Team available to offer additional tips for your fit. Thank you for being a Samsung customer. -Elizabeth
poogie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bouhgt this over a month ago n i love it the sound just awesome i recomend this product
I would recommend this to a friendEar Infection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got ear infection from these. Tried another pair with the same results. I have NEVER had an ear infection before getting these!!! DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your experience with the Galaxy Buds2 Pro with us. The Buds2 Pro is constructed from a variety of materials to enhance its performance and durability. The body is made of polycarbonate (PC), providing a lightweight and robust structure. The speaker mesh is crafted from stainless steel, ensuring durability and optimal sound quality. For the charging contacts, brass is used, which is palladium and gold plated to ensure reliable connectivity. Lastly, the proximity sensor window is made of crystal epoxy, offering clarity and protection for the sensor. If you have an allergy to any of these materials, remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated. We appreciate your feedback once again. For any further concerns or questions, please be sure to reach out to us at Support. -Kelvin