Customer Ratings & Reviews

Alright, I know I should comment on Best Buy's shipping services, but when I ordered 2 Day Air Shipping, it took them more than two business days to even acknowledge the order and it took several more to even get to me. Luckily I was refunded a good portion of money for my trouble. Now getting to the actual review: The phone itself is great, but it took an entire afternoon of frustration to get it activated. While it is indeed an unlocked phone as it says, for some odd reason, after taking it to AT&T, the lady I worked with couldn't get it to connect to my data. I probably spent over three hours alone in the AT&T store today alone just before she finally gave up and sent me over to best buy to talk to the Samsung tech representative. Thankfully Best Buy was only a bit further down the street. So after about 45 minutes of dealing with him and me answering questions confirming it was an unlocked phone and all that jazz, he simply copied his settings over. He figured it wasn't really the phone's problem to begin, but instead AT&Ts. So after he did that, guess what -- IT CONNECTED TO DATA. I was worried I would have to send it back. I think the people at AT&T didn't know what they were doing or they didn't really want to help because I didn't buy the phone directly from them. If you are lucky, you will have a resourceful tech help you activate the phone and get it going for you if you are going through AT&T. If you are going through T-Mobile then you probably won't have a problem at all because it was originally a T-Mobile phone to begin with. Overall, I have to say that I am satisfied with the phone. It works great and does everything I want it to do. Definitely an upgrade coming from a Nokia Lumia 830 (Windows OS). I am glad that the tech at Best Buy could figure out the situation with my data or else I would have had to to go back to my Windows Phone or settle for something much less.