Customer Ratings & Reviews

so I got the phone and I wanted to upgrade it to lollipop or marshmallow but the phone is stuck with kitkat, so I took it to best buy when the tech support rep. discovered that this was originally a T-mobile version that was unlocked and they can try to upgrade it to marshmallow but it might be locked back again to T-mobile, so I wanted to return it back and now they want to charge me 35 $ restocking fees, when I refused to accept this they told me to return it online so they do not charge me, so I did return it online but they still charged me, and I had to contact customer service twice to discuss this issue. so only buy it if you are OK with a software that is 3 or 4 years old and would not upgrade ( which I would not recommend at all).

I had an ATT note 4 before this one that shorted out on me. I decided on this phone because I thought you couldn't go wrong with best buy. This version of the note 4 has been a headache. You can't send or receive emails while on WiFi, it said I was still connected to my work WiFi even though I was 20 minutes away from work, and a bunch of other small things. I have the SM-N910T2 and it feels like it's a knock-off.

Phone is fully operational. But there is a catch, note 4 with this model number wont be able to update adroid 4.4.4. You will be stuck with android 4.4.4. I tried everything went to besy buy, called samsung cuctomer service. None of them was able to help with the issue. They just sent you to eachother...! I definitely dont recommend it.

Since no Note 7, Best Buy tracked down a Note 4. It was supposed to work with my carrier (it was the right type CDMA) but they couldn't figure it out. Very disappointed. Had to return phone and get something I didn't really want.

Told me this phone wold work with any carrier; wrong.

THIS PHONE WILL NEVER UPDATE ITS SOFTWARE!!! Spent HOURS after receiving this Galaxy Note 4 to find out why it wouldn't update from its loaded Android software: KitKat 4.4.4 to the current Android software: Marshmallow 6.0. I found out through SAMSUNG'S technical department that this phone will NEVER update its software. So, unless you want to run a VERY OLD Android operating system FOREVER, then DO NOT BUY THIS PHONE - IT IS OBSOLETE!!

I bought NEW two of these (AT&T) for 349.99 from Feys, It doesn't turn on, if so just for a second and will repeat it again and again, it is a was of time and money, when i search on line for solution i noticed that it is not just me i can say 99% who bought this product experienced the same problem, please make a little research before you run your cr card.