Customer Ratings & Reviews

I hate to say it, but this phone is kind of bad. Here's why: 1) Audio Quality on Calls and music isn't just bad, its actively worse than it was for my S7, which was pretty low itself. It just doesn't hold up to the competitors. 2) A surprising lack of features like wifi sharing, actually working and good quality facetime, camera is aight but the photo editor is meagre, the basic preloaded messaging app sucks. Also wow Samsung are you really still doing the preloaded apps that I can't delete yet never use? To be fair, its way less than before. To be honest though, it still sucks. 3) I used to actually be proud of the fact that samsung had an aux jack. Now its gone. Why? But before some samsung PR hire or android bootlicker comes to their defense: there is no defense. Nobody wanted it gone. Those who lost it on apple phones years ago complained. There is space for it. The space that 'isn't there' is decidedly not there. Thats a choice Samsung, please own it and take your backlash. There is no actual extra functionality. Extra sucks when audio quality dropped from passable to exceedingly and noticeably poor between the S7 and the note 20 4) It's just too large. I get it, that's the trend. I have always been one of the largest people in my life. I'm not huge, but my handspan was measured at around 18 inches in highschool. I am known for having almost comically larger hands than most others. This phone is giant. It is more than annoying to maneuver, it is uncomfortable. 5) The usbc is cool, I must admit. 6) But here's an oversight: The dongle necessary to listen to music/talk on the phone/etc (which you'll want, since the basic out loud audio is truly horrible, honestly gross) on this device is poor quality, still has relatively bad audio on both ends, and overall either doesn't stay in or regularly glitches. I just want to go for a 1 hour run while listening to music without bluetooth headphones. Its not just because bluetooth is more expensive, but also because - you guessed it - bluetooth has worse audio quality than aux/physical connections. 7) I recognize that I'm harping on the audio. I believe that is fair. Why? This is a phone. The main purposes for me are music and phone calls. Both are beyond just subpar. They are non-functioning. Whether I'm getting a call from a friend in Salt Lake, UT or Asheville, NC or Baton Rouge LA or the Bronx, NY and anywhere else so far, I have been assured over the last year that, rain or shine, inside or out, this phone just won't do its main function. Its not even like the calls are dropping - the audio quality is just so poor that the sounds that do come through are unintelligible. I just want to be able to talk to my wife, who I've had to end a call with for the 3rd time in a row just vecause the quality was so bad. So close and yet so far. For the record, I had the S7 from from 2016 to 2020 Xmas time with the exact same plan/provider (Verizon), living in the exact same place. Now the S7 wasn't good, but it wasn't bad either. Kind of slow, but it got its work done at the end of the day. Kind of like me - because I also want to be crystal clear here: I'm no phone fanatic, I don't use my phone as often as most people my age. I use it daily, but only about half of the day (the other half it is genuinely not in use). I'm also not picky. As revealed above, I had the S7 for five years, got it as an upgrade from the old S5 with no complaints from me. I hope this really impresses upon any potential buyer that this phone, at least per my experience, is not worth it. In fact, it appears that it's more worth it for me to implore you not to buy this phone, even if it means not upgrading. It's just that poor in its performance. I'll never switch to Apple, but Samsung has a few more chances and then I'm donezo. At least being stuck with this device for a few years will help build character. That's not even a joke.

Only buy this if u don't care about specs... the note 20 ultra crushes this model in every category but price. No sd card slot for more memory, cheap build quality, lower screen resolution, lower refresh rate, less RAM... I could go on but you get the picture

I purchased this device because there were no carrier phones in stock. The phone does not have a lot of features that are on lock phones.

This phone is garbage and i wish i stayed with the iphone. Too much crap is preinstalled and cloggs the speed up. Samsung pay keeps popping up for no reason and i never signed up for it in the first place. I might be to used to the Iphone but i used to own a note 3 and that was a decent phone. Ill keep using this phone hopefully it will geow on me.

Samsung can do better for a 1000 dollars phone. I feel like the quality went down!

Replaced a Galaxy Note 5, and I'm very disappointed. The Note20 5G, does less than the Note5, will not alert me with incoming calls, text, or voice mail, and several other things. It will not keep Bluetooth settings. I live in Phoenix and get good signals from Verizon. Poor battery life, regardless of use. It will recharge however faster then my previous Note. Do buy this phone.