Customer Ratings & Reviews
- Model:
- SM-N986UZKAXAA
- SKU:
- 6420841
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Galaxy Note20 Ultra 5G 128GB (Unlocked) for its exceptional camera, long battery life, and the multifunctionality of the S Pen. While some find the price expensive, many agree that it is comparable to other phones in its range.
This summary was generated by AI based on customer reviews.
Bixby is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung keys trying to shove bixby down the consumers' throat.
No, I would not recommend this to a friend- Cons mentioned:Price
Note20
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced. Im not sure where this companies come up with there prices. I only purchased because T-Mobile made me. My note 5 worked just fine. Slower yes but it still worked.
No, I would not recommend this to a friend Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received in a brown box, no other accessories and it was dirty and had finger prints all over it. Considering there is a 45 restock fee, thought the phone would have been cleaned. Returned it after the phone locked up after 24 hours and needed reset.
No, I would not recommend this to a friendBest buy in General is a Scum of the Earth Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this phone, the cameras are not good at all, the screen tends to be blue, but the old phone was Samsung note 9 much better[[ I'll throw this phone in the trash and buy apple iphone 12 pro max]] from different stores
No, I would not recommend this to a friendDefinitely not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this to replace my iPhone 11 Pro Max thinking it was an upgrade... well I was wrong this was not as smooth nor as fast as my iPhone. Needed up returning the next day and went back to my iphone
No, I would not recommend this to a friendNot for me.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone gives me nothing but problems. First it doesnt keep connectivity wether its bluetooth and thats horrible to say the least. It doesnt keep connected if its not in use that really stinks alway going into settings and turning it back on when i have a very good internet and phone company. It gets hot very easily as well. Its had to shut down a couple times because of heat issues. I DO NOT LIKE THIS PHONE. i traded the flip 2 phone for THIS....... What was i thinkin. I want to trade it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, BoMan. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Price
Samsung S20 Ultra 5g
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone rattles, camera glitches. Not happy at all. Very expensive and it's not worth the price. Going back to apple.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Samsung, we regret to hear of your experience with this phone! We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Screen back out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen display went black suddenly. The phone rings and vibrates, but no display.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Pros mentioned:Speed
One of the best phones Samsung ever made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best cell phones that I have ever owned, and I have owned many, going back to the original Flip phones, and before. Unfortunately Samsung, in all of its stupidity, discontinued this great phone. The new Flip/Fold phones are ridiculously overpriced (and there are even more expensive ones that Citizens of the United States won't see for a while, unless they travel to China or Korea, and that's if they allow you to buy one there.) So, barring this one completely going haywire it will be lasting me a long time.
I would recommend this to a friend Note 20 ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the phone battery drains so quickly that I have to keep charging it at least 2 times....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. We understand how frustrating this may be for you. The link below includes steps that can be taken to improve the performance of your Galaxy Note20 Ultra 5G. Thank you for taking the time to leave this review. ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01001388/
Bad everything
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They got my order wrong twice, one is online and other one is at the store , All I want is white color not freaking black and u guys kept shipping me the black one , look before u sent out , what the heck , if I know u guys can’t tell the the different of the color , I rather buy it from the Samsung official site. At least them know what them are doing.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I have owned, home screen touch freezes and i got to restar phone at least twice a hitch. Battery drains fast and selfie camera is not good either for the price you pay for. Im going to iphone its my second note phone that comes out bad on me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Note20 Ultra. We are so sorry that you are having issues with your device. Let me help. Here's the Troubleshooting link when the phone freezes or crashes:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
If you are using your phone's 5G service, and your battery drains quickly, please check this link:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Maximize your Note20 series cameras:
https://www.samsung.com/us/support/answer/ANS00087362/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144304807
Thank you for choosing Samsung!
-Remie
Bull crap buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy its not worth 1300. The screen came with scratches in glass from factory and bestbuy did nothing to help me. Good think it's not an apple I can change screen myself. Very disappointed in bestbuy. The new vicissitudes glass is bs hype to get you to pay more point blank.
No, I would not recommend this to a friendBad deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone did not hold up to the prior Note. Did not realize that the Galaxy to Galaxy video calling doesn't work on the phone until after the return date. I only upgrade after the screen on my Galaxy note 10 broke. Don't waste your $.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Zagscreen. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Esim feature not and wont be enabled for Unlocked
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Esim feature which can be enabled for T-Mobile users, couldnt be enabled for unlocked user. who paid full amount for the phone. even after 8 months of launch.
No, I would not recommend this to a friendNo work...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Especially this device does not work 100%, the screen stuck and I cannot use it, I did not buy a protection plan either, it was my mistake not to buy it, therefore I do not recommend that you buy this phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Not the flagship I was hoping for.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the Samsung phone I was hoping for. Super soft screen glass that scratched almost instantly. Camera glass shattered on its own in colder temps over night while camping.
I would recommend this to a friendBrand response from Samsung
Posted .Hello. I apologize that this has been a less than ideal experience. Samsung can refer an authorized service center to perform any needed repairs. Because your warranty has expired, you would be responsible for the cost of any such repairs. We are more than happy to set up this service for you. If you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit http://www.samsung.com/us/support/service/location and let us know where you would like for us to schedule the repair. ^Kayla
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had every note and I hate this one. Trading it in after 6 months, nothing but problems from the display to the fingerprint reader.
No, I would not recommend this to a friendHad bad experience with wifi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you wanna use phone with no smart wifi connection, you may buy this phone. I changed 2 times but the same issue!
No, I would not recommend this to a friendUnnecessary restocking charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was charge restocking fee for returning an item.that was over heating when I charged it in lest than 6 hours.
I would recommend this to a friend