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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,930 reviews
  • Rated 5 out of 5 stars

    Great phone - highly recommended!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone! Battery life is fantastic, normally I get home with normal use (some phone calls, googling, running several Apps, etc) with still more than 50% charge remaining. Sound quality is great and it also works perfectly as remote command center using different apps to control my photo camera, TV and Sound equipment, etc. Never had any issues with the phone. The phone renewal is coming up and the first time I am considering not to upgrade and keep using this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purpose and the promotion that was given. First time with a note and don’t think I’ll ever go back to any other brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth the investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S pen has learning curve. Much faster than s8+. Great cameras, 128G provides lots of internal pix storage before having to use micro sd.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing. Got it for the pen capabilities. Holding phone and using the pen as a remote is awesome. Sound from stereo speakers is good for meditation. Apps are great. Flowing and intuitive controls. Fingerprint reader on back is excellent. Loads of memory for my music and photos. I like the phone app and ease of app for contacts. Can go in and out of calls easily. No lag on any app so far. Camera is really great as well. So many auto functions! Exposure controls are so good, no need to use manual mode like I used to on my older phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Galaxy S7 edge and the difference is like night and day. Bigger screen, better quality. Love the expanded internal memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE my Note 9. The battery life is amazing. The screen size is perfect and the capability of the pen to take pictures is genius.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone trade in...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife traded in her iPhone and is totally satisfied. It's super fast, takes great pictures, plenty of storage w/plenty of expandable space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Galaxy Note 4 to a 9 and so far I love everything about this phone. Its fast, camera is so clear, size of screen is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my Note 5 and I'm totally satisfied. It's super fast, takes great pictures, plenty of storage w/plenty of expandable space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsung Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started from using Galaxy 5, then Note 8 and now upgrade to Note 9 Silver. I love it especially with the S-pen comes in very handy when taking selfie. The quality of the pictures was so clear and nice color. Of course when come to the price, even great. I got the double features promotion from Best Buy and Verizon with trading my old Galaxy S5 which save me $550. Its amazing deal for a smartphone with so much features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Galaxy S8+ and I LOVE the Note 9. The camera is amazing, the battery life is awesome, and the ease of using is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is exactly what I wanted. I came from the S8+, which I loved, but wanted something bigger for watching Netflix and YouTube on the go. The only thing I dislike about this phone is how heavy it is. I'm giving 4 stars for that reason. It does hold a charge all day long, which is a big selling point for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had a note 5 she loved that finally gave out. She's very pleased with the battery life, screen quality, and speed it runs apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung has another great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Love the amount of storage. The battery life is great. The stylus is nice and there are many things you can do with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone. The screen is so big and clear. The sound on it is wonderful. And I love the convenience of the pen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    By far the best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, amazing pictures, beautiful screen and the S pen makes it so easy to take notes, write down ideas, and share content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and more!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has great features and camera. The s-pen accomplishes more than I have figured out yet. It's a little complicated. But so far I'm still loving this devise! So far I only have 2 issues with the phone - Samsung removed the feature that enables messaging notification special tones for each person. Instead, they have to be set for each conversation. Ugh! There is also an issue with showing who's calling when the lock screen is on. There's a work around, but it's inconvenient.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello SamJ, it is always great to hear from a loyal Samsung customer. Thank you for taking time to leave this review. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This an upgrade from an S7 and it is great. The bigger screen is sharp and the performance is fantastic. The s pen is quite cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lov'n It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first cell phone that I have ever paid for. Previously it was either one of my product designs <2009 or a recent company provided unit. So, glad to finally ditch the iPhone as a primary mobile. Back to the Note9: Loving the size fits well in the hand. The display is good on the aging eyes and the quality of image is excellent. I am also moving from a Nexus7 tablet that finally died, so I am really enjoying the rollover of all the Android functionality and apps I have used before. To me this is a data device first, phone second. I am finally enjoying the text message connectivity to my Toyota, whereas the iPhone would never work. So far I think the battery run time is excellent. I have only run it down to 20% a couple of time after a day of use before putting it on the wireless charger overnight. Very feature packed; I feel like I need to take a class on how to maximize what it can do for me to get the most out of it. I am very glad to have made the plunge on the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far its pretty spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is wow... the screen, the speed, the sound, all amazing. the S-pen and apps are great. Best phone purchase to date

    I would recommend this to a friend