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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,930 reviews
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st note great phone will buy again fast and easy use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to transfer from previoys phone. Love the s pen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life speed and screen. Best spen yet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your kind words! Thanks for the five stars. ^Ash Samsung

  • Rated 5 out of 5 stars

    Much better than the Note7.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Big screen, easy to use, long battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting battery, easy to operate, great pictures,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and fast and smooth with lots of features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone, but S pen stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the S9 met my expectations. Great camera, great screen size, great sound and video quality. Very disappointed in the S pen. After only having the phone 1 week, the S pen broke off at the yellow and gold connection, inside my phone. I had to return to best but and get them to retrieve the bottom portion of the pen out of my phone. Then I had to spend a whopping $50 for a new pen. I was not happy. I was hoping the S pen would b more sturdy. It is definitely useful to play games and write/text but having to replace it is a hefty cost. Buyers beware

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great powerful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great pictures and very fast processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many features that I can personalize. Great size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone nice big screen great for taking pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking at options for the purchase of this phone. I had checked the Samsung website, as well as other competitors and Best Buy really was the best buy. The sale price which offered $300 off was something that I couldn't pass up. I love the new Note 9 and all the extra storage and options that this phone has to offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the screen size Love the camera Love the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful phone, great camera and long battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the same Motorola for the last four years, and use an iPhone for work. Getting a new phone, along with the payment, was a heavily weighed decision, but I am thrilled with it. The note is fantastic, the S pen is so useful, and the phone is well worth the money. I'd recommend it over the S9+ any day of the week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, but keep the Note 8 if you have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. The extended battery life and new S pen features are vastly underrated. That being said, it's not enough of an upgrade to make a difference for most Note 8 users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Screen, stylus, and ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is super fast and takes awesome pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid performer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great android phone, good looking, not too big or heavy. If you don't use the stylus though, don't get it. It's what really makes the device something different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. This is my first note I usually go with the regular galaxy but this was worth the wait and money

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sloey316, thank you for taking time out of your busy day to leave feedback on this Note 9. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Phone with guts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Droid Turbo died and I needed a new Android phone. After researching options, this model seemed to have the biggest bang for the buck. Prices were better at Best Buy plus their store customer service is exceptional. They hooked me up with the right accessories AND threw in the wireless charger ( which rocks).

    I would recommend this to a friend