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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 2,930 reviews
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. The camera is great, the sound from the speakers is crisp and rich. I really like the notation ability and have been using it a lot. I am quite impressed with the display when watching a movie and the Dolby Atmos makes it sound awesome on the headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to go wrong with a Samsung note. Kudos on battery. I was worried coming from note 5 that battery life would not be as advertised, but I've had no issues with it even using kindle app that bled my note 5 dry quickly. It usually lasts me my whole day without charging in between. No more extra thick battery cases or charging banks with tangled wires. On the other hand I feel like the s pen could use more features... like a feature to locate your s pen if u lose it and more customizable actions for more apps. The only other thing I wish it had is android pie. Everything that is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, very lightweight and beautiful display! The only thing I didn’t like was where they put the power button. It’s on the left side. I find it very awkward to try to take a screen shot. Would highly recommend in despite of that, very fast and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Nice Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the S7edge and this felt like a natural progression. I am a nervous flyer (and fly 15-40 times a year) and always listen to music on planes, so a headphone jack was essential to me. The camera is great, the response time is fast, and I've got no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for everyone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first smartphone ever and it was real easy to figure out. Love that it has a stylus cause I don’t like fingerprints on the screen. These are the best phones and that’s saying something cause I never thought I’d ever own a smart phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Note 9, Upgrade from Note 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always love the Note series. It is a MUST have for me and I use it alot for work. The ability to screen write, or take notes in meetings and then send them out is vital. There was a learning curve with using, but that is expected. When I got the case made for it, the screen stuck out some, and was not fully protected, so I had to get an Otterbox cover. I don't care for there not being an actual "button" for home - it makes it difficult sometimes to get the screen to wake up. Other than that, this is a great phone, and takes great pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone if you need to take notes on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this phone for taking notes while on the road for my job. The pen works great & makes my job a lot easier. The phone itself is a bit big for my personal preference but I've gotten used to it & it does fit in the front pocket of my pants/jeans so overall I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Note 9 is like a mini computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Galaxy Note 9 for a week now. Coming from my S5 it is a revelation. It has so many comveiences and features I'm learning something new every day. It's like a mini computer and I'm sure it will save me a lot of time running to the office to use the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the stylus. I have trouble with the buttons on my past phone not responding to my touch but I am not having issues with this one. There are some idiosyncrasies, such as no home button and using the stylus. I have to get used to but so far I am enjoying the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best note so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a note since the note 5 but all I can say is wow the features exceed all the demands. The battery life is the best thing so far, don't have to keep charging it last from work to the gym to having jam sessions in the ride home to playing games, last all day!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the hype and upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about the phone is the battery life. I'm a non-gamer, power user and I really don't have to worry about recharging all day. The "downside" to the phone is you need to spend a lot of time on it to learn all the little features and maximize its potential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone of 2018

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a Note series enthusiast and the Note 9 is a great example of why. Great specs, great battery, iris and fingerprint scanners work well and quickly. Did I mention more than all day battery? If you have the means I highly recommend you pick one up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son when we switched providers. He traded in his iPhone, which I thought was a betrayal. But after he demo'd it for me, I have to admit, I might consider a switch. Great features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My first choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I purchased this phone about 3 weeks ago but there was a defect in the pen. I had to replace the entire unit. With the new phone, it seems to be less quirky that the previous. Maybe there were other defects of which I was not aware. So far, I am quite pleased. There are lots of features and options with the phone. I am still adding and deleting apps and options. This was my first choice for a phone and although it's only been about a few weeks, I think this was the best choice for me. Kind of pricey, but almost all of the phones are now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first venture into the larger Galaxy Note mobile devices. I use my devices as a phone less than 5% of the time and the rest as a PDA (calendar, texting, email, lists, browsing, etc.) . So I want lots of screen space. So far the Note 9 is performing perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for work and play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone that allowed me to make quick lists, reminders, and research notes with annotations of papers and photos. This works great, and has been reliable from the first use. The switch-over from my s& was quick ans seamless. Happy Camper!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Note 4 and finally went back to the Note product. I haven't even tapped into all of the features yet because the phone is still new but I love it 10X more than any of my other phones. I will review it again when I have tried the camera/pen feature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Glad to hear that you're loving your Note9! Thank you for choosing Samsung, Gina. ^Ash Samsung

  • Rated 5 out of 5 stars

    Great Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone's battery is long lasting. It has the longest lasting battery of all the Samsung phones I have owned. I would definitely recommend this phone if you are looking for a long lasting battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the size and camera and all its features! I wish i would have had it for my sons wedding! My nephew had one and i was so impressed! So right after the wedding i went to buy one! I had been undecided on a new phone until i saw this!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a big step up from the Galaxy Note 4 I had previously. I was worried that it would be too big, but it's only slightly larger than my old one. There are lots of wonderful new features - several of which I already love. The camera is great!

    I would recommend this to a friend