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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,930 reviews
  • Rated 5 out of 5 stars

    Best smart phone ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an iPhone user for a long time, the galaxy note 9 is far better than my last phone. With 128M as a base you’ll never run out of memory! Great camera too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, awesome picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a gift for my husband to replace his motorola Turbo. He really enjoys using the features that he didn't have with the other phone. Great camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Galaxy S series for the longest time and ever since I switched to the Note, it's been a huge upgrade. And I love the addition of the stylus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal for the value of this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is about the size of the new S10+ but without the added price. It performs well and is an excellent example of Samsung phone quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome looks, better performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unique exclusive to Best Buy silver color looks fantastic. The aesthetics of the phone are eclipsed only by the performance and battery life. Best Galaxy yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great to upgrade to. Great for work and play, camera is a very nice upgrade from iPhone for anyone who wants more then just a cell phone picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been really pleased with this phone so far. It has been easy to use and I like the note feature which I plan on using alot more in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifes old s7 charging system failed after 3 years of use.. upgraded to this note 9.. all i can say is she is very very happy with its features and gadgets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung Note 9 phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait to get this since Verizon SCREWED me by failing to honor their BuyOneGetOneFree off at the inception of the Note 9 sale. This is a great phone though, and BestBuy had a great offer of $300 off. Especially worth it for the 512GB version, which I intend to have for a very long time. Good solid phone that meets the many reviews about it. Purchasing from Best Buy was a better decision though, and waiting for the sale... than going from Verizon directly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones I’ve owned in the past few years, fast and the clarity of screen is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an S8+ to the Note 9, and I'm impressed. I use multiple apps simultaneously all day, every day and this device handles everything I ask it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had other phones from the Note series including the Note 3 and combustible 7. I've been using a S7 edge and as soon as I could get back to a Note, I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old note and was ready for an upgrade. This one has so many great features. I love that Best Buy has Samsung experts to teach you how to navigate .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was awesome

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVED this phone. At the grocery store I let my son draw pictures it was a life saver for antsy children in a shopping cart

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for beginners. Lots of storage for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a note user since Note2. They keep making them better and better every time . This one is the best one yet.. No issues..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone with lots of nice features. It is having a little trouble understanding my redneck accent, but all is good so far. Love the pen too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I both got Note9s during the buy one get one promo. It is simply an amazing device. It does everything, and there is not a single missing feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I both got Note9s during the buy one get one promo. It is simply an amazing device. It does everything, and there is not a single missing feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. I don't see myself spending the requested retail value for it though. Still learning all the tricks but overall great upgrade.

    I would recommend this to a friend