Customer Ratings & Reviews
- Model:
- SM-Q502NZDAXAR
- SKU:
- 6588187
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Durability
Rating 4.5 out of 5 stars
- Comfort
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Galaxy Ring for its comfort, sleek design, and overall performance, with some users noting it resembles a piece of jewelry. Many find the battery life to be sufficient and appreciate the sleep tracking capabilities, which help them better understand their sleeping habits.
This summary was generated by AI based on customer reviews.
Not a great experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ring stopped charging after 10 months. Sent it back to samsung and it took them 4 weeks to return the item saying they cant fix it without the charger. Now i have to fill out another repair request. Make another trip to a ups store and start the entire process over. Horrible experience The ring sizing is off. The smallest i could get was a 12 and i needed to wear it on a middle finger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy BruceM, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Ring. We value your feedback as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like to provide additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
wouldn't get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring gets hot on finger quickly and irritates it the app and usage dont tell you much, its a waste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Nope, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. The Galaxy Ring measures heart rate, heart rate variability, blood oxygen, skin temperature, and movement to track your overall health and sleep quality, providing insights into your sleep stages, and a readiness score to help gauge your energy levels. If you would like any further assistance after reviewing the resource shared, please feel free to reach out to Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Battery drains
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of ownership the Samsung ring no longer holds a charge. It goes from 90 percent to 0 in less than an hour. I was excited to purchase and now basically lost out of 399 dollars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Evelyn, thanks for providing us with your feedback regarding your experience using your Samsung Galaxy Ring. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please take a moment to review "How to charge the Galaxy Ring" to help resolve what you have described to be experiencing with your device. If you have any questions for us or if you would like any further assistance afterward, please feel free to contact Support. Thank you for choosing Samsung! - Debra
Not for everybody
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sensitive to Bluetooth and I often with sleep with my hand under my face and would wake up with headaches feeling terrible until I just couldn't sleep at all. I got rid of the ring, problem solved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings RichT, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Ring. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support for further assistance. Thank you for being a faithful Samsung customer. - Debra
Bad stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite getting an open box item in excellent condition, i received a dud. My ring would not track sleep the first three nights. Also, the battery started failing after a week or two, going from full charge to 0 overnight. I would not recommend open box tech in the future.
No, I would not recommend this to a friendNot enough information.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not made clear on website or in store w/tech that you MUST have Samsung Galaxy phone to get the benefits of this product. Otherwise it's just a very expensive step counter.
No, I would not recommend this to a friendDon't buy to track sleep
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this upon recommendation of sales person to track my sleep. Don't, as it does actually track your sleep like the Oura ring or even the Samsung watches! It is going back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day KiruAlli, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Ring needs to be snug but not too tight, and the sensors should be properly positioned on the palm side of the hand. Please feel free to review, "Track your sleep with the Galaxy Ring" to help resolve what you may be experiencing with your tracking feature on your device. Feel free to check out the resources shared when you can and let us know if you would like any further assistance afterward. We're always happy to help! Thank you for being a valued Samsung customer. - Debra
Worst ring ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Won't turn completely dead. The 59.99 warranty sucks. Buyer Beware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Janet, thank you for finding the opportunity to share your feedback with us about your experience using the Samsung Galaxy Ring. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. With the Galaxy Ring, you're able to slip your device on and forget it with a seven-day charge that won’t slow you down. Combined with a full cradle charge, you can use Galaxy Ring for up to 14 days without plugging into an outlet. Please feel free to review "How to charge the Galaxy Ring" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra
Battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been only one year. The battery runs down and have to recharge every day...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JAES, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we continue to improve the functionality and performance of our product line. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review, "How to charge the Galaxy Ring" if you would like to learn more about the factors that may be impacting the life of your device. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a cherished Samsung customer. - Debra
Poor batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 months and the battery is dying in less than one day. Used to last a week. Poor product. Samsung has me jumping through hoops for a refund. Don’t waste your money or time. Do a search and see what has happened to other people.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DarrellJ, thank you for taking the time to reach out and share your feedback with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we strive to improve our product line. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns, frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review "How to charge the Galaxy Ring" to help resolve what you have described to be experiencing with your device. Reach out to Support afterward if you would like any further assistance or if you have any questions. Thanks for being a loyal Samsung customer. - Debra
Not there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the ring for a week, and it needs updating. I had surgery and haven’t been active, so the ring gives me a lousy energy score because I'm not active, but everything else is good. Sometimes, my heart rate is 30 beats off. It shows my sleep pattern is bad most of the nights.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jmp369, thanks for taking the time to review your Samsung Galaxy Ring. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy Ring, however, we need more information than we currently have available. Without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support. Please feel free to reach out to Samsung Support when it is most convenient for you to conduct some troubleshooting on your device. Thank you for being a loyal Samsung customer. - Debra
Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked amazing close to like a month then battery just kept on dying would fully charge and just die in 2 hrs or so
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Jairo, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. To prevent damage to your device, avoid wearing other metal rings on the same or adjacent fingers, and remove the ring when handling heavy, hard, or abrasive objects. If you would like further assistance after checking out the resources "How to charge the Galaxy Ring", please let us know by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra
dead battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 6 months, the battery has to be charged sometimes twice a day. trying to get Samsung support for it is near impossible,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JefferyC, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you've described. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Best Buy Customer Service Fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ring as a gift. As a BB member, I got a discount plus the ring came with a $50 gift card. Unfortunately, the ring size was wrong. Upon exchanging for the right size, Best Buy employeees were confused. They were charging me extra $50 because I got a gift card when I first bought it. It’s a simple exchange for a wrong size. Very simple to understand. I do not know why Best Buy is not equipped or have the ability to understand an even exchange transaction. Nevertheless, I will be returning the ring and buying it from another vendor who understands a simple exchange transaction.
I would recommend this to a friendBattery failure
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11 months in and it wont stay charged and disconnecta from phone!! Samsung wont repair under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandyJ, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Ring. Your critiques provide valuable insights that will assist us with improving our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer a package that is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. To prevent damage to your device, avoid wearing other metal rings on the same or adjacent fingers, and remove the ring when handling heavy, hard, or abrasive objects. Check out, "How to charge the Galaxy Ring" and "Galaxy Ring keeps disconnecting from phone" to help resolve what you've described to be experiencing with your device. Please feel free to let us know if you would like to share any other feedback with us or if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Battery Failed within 1 Year
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Would not recommend based on my personal experience. After 9 months of use, the battery has gone from lasting a full week on a single charge, to only ~5 hours. Researching this issue on google has revealed many other experiencing this kind of issue. Samsung support has not been the most helpful in getting this resolved. I would wait for a 2nd or 3rd gen variation of this device before committing to the price tag.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Thomas, thank you for sharing your experience with using the Samsung Galaxy Ring. We value your thoughts and critiques as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When it comes to charging your Galaxy Ring, you have three options: USB-C charging, charging wirelessly, and charging with Wireless PowerShare. Each of these methods requires using the Galaxy Ring case that came with your ring. Each ring's case is specific to its ring. If your Galaxy Ring won’t charge, ensure the charger is connected to the charging case that came with your Galaxy Ring and that the charging contacts are clean. Please take a moment to check out, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Open box failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I attempted to purchase a like new open box samsung ring. First time I received a brand new looking package but the ring in the box was actually a size 8. Even though the box was right. Second ring after arrived out of the box, no original box, not even the book. Lo and behold, doesnt work. Returned it and ended up with a 100 gift card in leiu of my spent cash. Never again.
No, I would not recommend this to a friendRegret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a solid ring but if you lose weight the ring stops fitting right. I also got blisters from wearing it so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Ember, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "How to find the right size Galaxy Ring" to help resolve what you may be experiencing with sizing. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thank you for being a devoted Samsung customer. - Debra
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device malfunctioning. No damage on the unit. Repairs not covered by warranty, won't offer an explanation as to why. Made me upload bestbuy receipt on 8 different occasions until finally accepted it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Andres, we appreciate you taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We're taking action to improve the functionality and performance of our product line based on feedback like yours. As you know, Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer a plan that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance. Thanks for being a valued Samsung customer. - Debra
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really happy with it. My sister said it looked like plastic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Jane, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Ring. With three premium finishes, the Galaxy Ring offers a perfect fit and personalized touch. It has an ultra-light concave design which offers maximum comfort for seamless all-day wear, and with a durable titanium finish it’s both elegant and robust. The Galaxy Ring has a robust titanium casing which provides superior levels of protection and durability. Titanium is known for its lightweight and resilient properties, making it an ideal choice for a Samsung wearable device that needs to withstand daily wear and tear. It’s tough enough to handle the everyday, including up to 100m water resistance and its corrosion resistant properties ensure that it remains pristine over time, even with frequent exposure to elements like water and sweat. Moreover, the material’s non-magnetic nature also means it won’t interfere with electronic devices or medical equipment. So, whether you’re swimming or sweating, the Galaxy Ring can handle it. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra