Customer Ratings & Reviews

Hi there SlMD, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we continue to improve the functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Samsung Health app on your Wear OS Galaxy watch can track your sleep. If it's displaying an error or not accurately portraying the details, you may be able to fix it by enabling and disabling power saving mode. Please feel free to check out, "Track your sleep with the Galaxy Ring" and "How to charge the Galaxy Ring" to help resolve what you may be experiencing with your device. Please feel free to contact Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Howdy Nope, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. The Galaxy Ring measures heart rate, heart rate variability, blood oxygen, skin temperature, and movement to track your overall health and sleep quality, providing insights into your sleep stages, and a readiness score to help gauge your energy levels. If you would like any further assistance after reviewing the resource shared, please feel free to reach out to Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra

Aloha LarryG, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Ring. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the time available, please take a moment to review "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to conduct some troubleshooting steps to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been shared, let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

Greetings DarrellJ, thank you for taking the time to reach out and share your feedback with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we strive to improve our product line. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns, frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review "How to charge the Galaxy Ring" to help resolve what you have described to be experiencing with your device. Reach out to Support afterward if you would like any further assistance or if you have any questions. Thanks for being a loyal Samsung customer. - Debra

Howdy BruceM, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Ring. We value your feedback as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like to provide additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra

Howdy Greenbananas, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Ring. We value your feedback as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like to provide additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra

Howdy Mark, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you’re having an issue with your Galaxy device or an app on your device, you can send an error report to Samsung. This can be done through the Samsung Members app or by using the desired app on your device. Please feel free to take a moment to review, "How to submit an error report for your Galaxy device or app." If you would like any further assistance or if you have any questions for us, let us know by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Thank you for reaching out, Stephen. We appreciate you sharing your experience with the Galaxy Ring. We understand your concern regarding the inaccurate step count. To assist you, we recommend submitting an error report, which will allow our engineers to investigate the symptoms you're experiencing. Here’s how to submit an error report for your Galaxy Watch, Galaxy Buds, or Galaxy Ring using the Galaxy Wearable app on your connected phone or tablet:
1. Open the Galaxy Wearable app on your device.
2. Tap the Menu (which may appear as a circle at the bottom center of the screen or three horizontal lines on the left side).
3. Tap "More" in the upper right corner (indicated by three vertical dots).
4. Select "Settings," then scroll to the bottom and tap "Contact us."
5. Choose "Error reports" under "Send feedback."
6. From the list, select the wearable device(s) you are experiencing difficulties with to gather the necessary data, then tap "Next."
7. Ensure that the "Send system log data" option is checked, then fill out the required fields.
8. If you would like to include an additional attachment, tap the Attach icon (it looks like a paperclip) in the upper right corner to add a photo, screenshot, or voice recording.
9. Once you’re ready, tap the send arrow in the upper right corner.
Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Support so that we can look into what needs to be done to get this resolved. -Kelvin

Good day Andres, we appreciate you taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We're taking action to improve the functionality and performance of our product line based on feedback like yours. As you know, Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer a plan that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance. Thanks for being a valued Samsung customer. - Debra

Hey CaitlynS, thank you for sharing your sentiments with us about your experience with using the Samsung Galaxy Ring. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The battery life of the Galaxy Ring will last for up to 7 days of consecutive use on a full charge. When you are not using the Ring, it is recommended to store it in the charging case. You can fully charge the Ring in about 90 minutes using the charging case. However, when charging for the first time or when the battery is completely drained, it may take at least ten minutes for the Ring to begin working. Actual battery life, charging time, and usage time may vary depending on the Ring’s size, the network environment, personal usage patterns, amount of calls and messages, charging frequency, and other factors. Charge time varies with settings, usage patterns, and environmental factors; actual results may vary. If you would like to learn more, feel free to check out "How to charge the Galaxy Ring." Feel free to contact Support afterward if you have any questions or if you would like any further assistance after reviewing the resources shared. Thank you for choosing Samsung! - Debra

Hi AnnieH, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Ring. We value your feedback as it ensures we remain innovative and improve on the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You are correct, the Galaxy Ring is supported on Samsung Galaxy smartphones over R OS version (Android 11.0). If you would like to share additional feedback with us, feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra

Hello AvinashK, thank you for reaching out to share your experience with using the Samsung Galaxy Ring. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. We would love nothing more than to be able to assist you with what you may be experiencing with your Galaxy Ring, however, we need more information than we currently have available before we can do so. Please do not hesitate to contact Support at your leisure if you would like further assistance and/or help with troubleshooting your device. Thank you for choosing Samsung. - Debra

Hey JAES, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we continue to improve the functionality and performance of our product line. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review, "How to charge the Galaxy Ring" if you would like to learn more about the factors that may be impacting the life of your device. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a cherished Samsung customer. - Debra

Aloha ManuelD, thank you for finding the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Ring. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The battery life of the Galaxy Ring will last for up to 7 days of consecutive use on a full charge. When you are not using the Ring, it is recommended to store it in the charging case. You can fully charge the Ring in about 90 minutes using the charging case. However, when charging for the first time or when the battery is completely drained, it may take at least ten minutes for the Ring to begin working. Actual battery life, charging time, and usage time may vary depending on the Ring’s size, the network environment, personal usage patterns, number of calls and messages, charging frequency, and other factors. Frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. As well as Environmental Factors like Temperature, network environment, and signal strength can all affect battery life. If you would like to learn more, feel free to check out "How to charge the Galaxy Ring."
If you’re having an issue with your Galaxy device or an app on your device, you can send an error report to Samsung. This can be done through the Samsung Members app or by using the desired app on your device. Please feel free to take a moment to review, "How to submit an error report for your Galaxy device or app." If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra