Customer Ratings & Reviews
- Model:
- SM-Q514NZDAXAR
- SKU:
- 6610259
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Durability
Rating 4.6 out of 5 stars
- Comfort
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Galaxy Ring for its comfort, sleek design, and overall performance, with some users noting it resembles a piece of jewelry. Many find the battery life to be sufficient and appreciate the sleep tracking capabilities, which help them better understand their sleeping habits.
This summary was generated by AI based on customer reviews.
Best Buy is Terrible. Buy it elsewhere!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ring is not that great. Especially when it is the same price as some other rings by Oura. I bought it as a gift, my wife didn’t open it up until a week after I bought it because it was a gift and she did not get it until that time. Best Buy only gives 15 days for return. She wore for one week and it did not pick up her workout, the interface on the Samsung app is not that great. When I try to return it, Best Buy said I could not return it because I was outside of the window. They did not give me any options, they forced me to buy the Best Buy plus program for $50 in order to get my refund back. That is ridiculous, this is a big scam. I recommend you buy it from Amazon where they give you 30 days no hassle.
No, I would not recommend this to a friendDO NOT get for sleep tracking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible... I mean, an atrocious sleep tracker if you move in bed. 5 days in a row, I go to sleep around 10 pm and wake up around 7 am. The ring shows that I sleep 1-2 hours and time in bed starting at 5 am. I have done the advanced settings and also set up my time in bed.... This ring just sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there PeterM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to check out, "Track your sleep with the Galaxy Ring" to help resolve what you may be experiencing with your Galaxy Ring. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
- Cons mentioned:Compatibility
Not enough information.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not made clear on website or in store w/tech that you MUST have Samsung Galaxy phone to get the benefits of this product. Otherwise it's just a very expensive step counter.
No, I would not recommend this to a friend Battery problems after 14 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.14 months after I bought and the battery goes from 100% to 50% in less than 12 hours. Check other people complaining about battery all around. It is a huge problem in this product. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Tamotsu, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We value your honesty as we improve the design and functionality of our product line. The Galaxy Ring can last for up to 7 days of consecutive use on a full charge. When you are not using the Ring, it is recommended to store it in the charging case. You can fully charge the Ring in about 90 minutes using the charging case. However, when charging for the first time or when the battery is completely drained, it may take at least ten minutes for the Ring to begin working. Actual battery life, charging time, and usage time may vary depending on the Ring’s size, the network environment, personal usage patterns, charging frequency, and other factors. Charge time varies with settings, usage patterns, and environmental factors; actual results may vary. If you would like to learn more, feel free to check out "How to charge the Galaxy Ring." Feel free to contact Support afterward if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason for the 1 star review is 2-fold. Initially, I liked the ring. I bought it mainly to track my sleep apnea and 02 scores while asleep. All of the other stuff was just icing on the cake. It was a steep investment monetarily for the price, but if it did the job, worth it. When I later discovered it had a shelf life of barely over 2 years and 400 charge cycles, I was put off but it wasn't a deal breaker. It was then I decided to just wear it at night to track my sleep scores, which should extend the life of the ring greatly. Then I found out I get a very limited sleep reading when I only wear it at night and no 02 scores at all. It was at this point I decided to return it, but when I went on the BB site to start a return, I discovered the return window had closed, yet I'd only had the ring for 15 days. Evidently you have only 14 days to return the product. This has turned my stomach to owning anything Samsung ever again, including TV's and phones. I don't like being taken advantage of like that after having been a good customer for decades.
No, I would not recommend this to a friendOpen box failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I attempted to purchase a like new open box samsung ring. First time I received a brand new looking package but the ring in the box was actually a size 8. Even though the box was right. Second ring after arrived out of the box, no original box, not even the book. Lo and behold, doesnt work. Returned it and ended up with a 100 gift card in leiu of my spent cash. Never again.
No, I would not recommend this to a frienddead battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 6 months, the battery has to be charged sometimes twice a day. trying to get Samsung support for it is near impossible,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JefferyC, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you've described. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Bad stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite getting an open box item in excellent condition, i received a dud. My ring would not track sleep the first three nights. Also, the battery started failing after a week or two, going from full charge to 0 overnight. I would not recommend open box tech in the future.
No, I would not recommend this to a friendRegret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a solid ring but if you lose weight the ring stops fitting right. I also got blisters from wearing it so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Ember, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "How to find the right size Galaxy Ring" to help resolve what you may be experiencing with sizing. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thank you for being a devoted Samsung customer. - Debra
Dont' buy ipen box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, was an open box. Don't buy open box of this item. Battery died in 2 hours.
No, I would not recommend this to a friend
Battery Failed within 1 Year
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend based on my personal experience. After 9 months of use, the battery has gone from lasting a full week on a single charge, to only ~5 hours. Researching this issue on google has revealed many other experiencing this kind of issue. Samsung support has not been the most helpful in getting this resolved. I would wait for a 2nd or 3rd gen variation of this device before committing to the price tag.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Thomas, thank you for sharing your experience with using the Samsung Galaxy Ring. We value your thoughts and critiques as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When it comes to charging your Galaxy Ring, you have three options: USB-C charging, charging wirelessly, and charging with Wireless PowerShare. Each of these methods requires using the Galaxy Ring case that came with your ring. Each ring's case is specific to its ring. If your Galaxy Ring won’t charge, ensure the charger is connected to the charging case that came with your Galaxy Ring and that the charging contacts are clean. Please take a moment to check out, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Best Buy Customer Service Fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ring as a gift. As a BB member, I got a discount plus the ring came with a $50 gift card. Unfortunately, the ring size was wrong. Upon exchanging for the right size, Best Buy employeees were confused. They were charging me extra $50 because I got a gift card when I first bought it. It’s a simple exchange for a wrong size. Very simple to understand. I do not know why Best Buy is not equipped or have the ability to understand an even exchange transaction. Nevertheless, I will be returning the ring and buying it from another vendor who understands a simple exchange transaction.
I would recommend this to a friendWorse than a $20 ring from China
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ring had less features than a $20 smart ring I got from China. To use most of the features, you have to have a Galaxy Watch. Not only that, but you must install a ton of Samsung bloatware on your phone to run it. It's also thicker and less comfortable than my cheap ring. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Everide, thanks for taking the time to share your experience with using the Samsung Galaxy Ring. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a warranty for manufacturing defects in materials and workmanship. The Galaxy Ring has been designed for those seeking comprehensive health and fitness tracking, packaged in a discreet and comfortable form factor. The Galaxy Ring offers features like sleep tracking, heart rate monitoring, skin temperature sensing, and activity tracking, to name a few. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for choosing Samsung! - Debra
Not there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the ring for a week, and it needs updating. I had surgery and haven’t been active, so the ring gives me a lousy energy score because I'm not active, but everything else is good. Sometimes, my heart rate is 30 beats off. It shows my sleep pattern is bad most of the nights.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jmp369, thanks for taking the time to review your Samsung Galaxy Ring. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy Ring, however, we need more information than we currently have available. Without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support. Please feel free to reach out to Samsung Support when it is most convenient for you to conduct some troubleshooting on your device. Thank you for being a loyal Samsung customer. - Debra
Samsung ring.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ring wouldn't hold a charge. I had to send it back and ordered another one. The second one would not work at all!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MonicaW, thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When it comes to charging your Galaxy Ring, you have three options: USB-C charging, charging wirelessly, and charging with Wireless PowerShare. Each of these methods requires using the Galaxy Ring case that came with your ring. Each ring's case is specific to its ring. The Galaxy Ring should be fully charged before using it for the first time. If the battery is completely drained, it may need to be charged for at least ten minutes before it can be used. No matter which charging method you use, you must charge the Galaxy Ring in the case that came with it. Please take a moment to review, "How to charge the Galaxy Ring" to help resolve what you may be experiencing with your Galaxy Ring battery. If you would like any further assistance, do not hesitate to contact Support. Thank you for being a treasured Samsung customer. - Debra
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing this ring seems to do is light up all night long. The green and red lights stay on all night. I don't notice them during the day, but I sure notice them at night. I don't see that the ring measures anything. It does my skin temperature, but that is the only thing it measures. The battery no longer holds a charge. I'm sure that's because the lights stay on all night. Hopefully, the next version will be better. This one is a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations KathiG, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing some disconnect with your Galaxy Ring's tracking abilities, please make sure that your Galaxy Ring is properly fitted and not too loose. Also, check to see if it needs to be cleaned. Dirty sensors can make tracking difficult and please also ensure that your device is properly aligned with your skin. Keep in mind that certain features, like step counting, may not work properly if you're holding a magnet or a magnetic object in the hand wearing the ring. Feel free to check out, "Keep your Galaxy Ring clean" and "Reset the Galaxy Ring to connect to a new phone" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Battery Life was horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and immediately had to return two days later. Ring would be fully charged and drained of battery within a few hours, defeating the purpose of wearing it overnight and keeping track of information. I will probably wait for the next gen of this ring before purchasing again. Otherwise, the look and feel of it were great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Miraj, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Ring. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions afterward, please let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra
Ring arrived dead on arrival, service terrible too
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring arrived defective. Doesn’t work at all. Best Buy sent me to Samsung. Samsung sent me to Best Buy. Best Buy, After speaking with 4 different employees at Best Buy telling me wildly different claims of what they can and can’t do to return or exchange the item. I just finished my fifth call in three days and we will see how this goes. They won’t exchange it but they said they are going to send someone from Best Buy to pick up the ring to my house, y0 miles from the nearest Best Buy or major town. Seems easier just to swap it but whatever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Greatgame, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Ring. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "How to charge the Galaxy Ring" to help resolve what you may be experiencing with your device. If you have any questions for us or if you would like any further assistance, let us know by reaching back out at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra
Good when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good when it works, but the battery has started having issues and doesn't keep charge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VetaV, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Ring. We value your candor as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Ring has been designed to slip on and forget it with a seven-day charge that won’t slow you down. Combined with a full cradle charge, you can use Galaxy Ring for up to 14 days without plugging into an outlet. When you are not using the Ring, it is recommended to store it in the charging case. You can fully charge the Ring in about 90 minutes using the charging case. However, when charging for the first time or when the battery is completely drained, it may take at least ten minutes for the Ring to begin working. Actual battery life, charging time, and usage time may vary depending on the Ring’s size, the network environment, personal usage patterns, charging frequency, and other factors. Charge time varies with settings, usage patterns, and environmental factors; actual results may vary. If you would like to learn more, feel free to check out "How to charge the Galaxy Ring." Let us know if you have any questions after checking out the resources linked below or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thanks for choosing Samsung! - Debra
- Cons mentioned:Step tracking
Typing typo
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't accurate. When typing on my keyboard, it registered my ryping as steps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey NazH, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Ring. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Ring, however, we need more information than we currently have available before we can do so. Please reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra