Customer Ratings & Reviews

Hey there LindaT, thank you for finding the free time out of your busy day to share your thoughts with us about using your Samsung Galaxy Ring. We appreciate your feedback as we strive to improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Ring, however, we need a few more details regarding what may be occurring before we can do so. Please feel free to contact Support at your leisure for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra

Hi there CHRISF, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Ring. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Ring tracks various health and wellness metrics which includes activity, sleep, heart rate, and menstrual cycle (using skin temperature). The Galaxy Ring does not offer continuous heart rate tracking in the same way as a Galaxy might. It primarily measures heart rate periodically and automatically detects workouts to track heart rate during those periods. However, it does not provide a constant, real-time heart rate reading throughout the day. Please check out, "Track your sleep with the Galaxy Ring" when you have the time to learn more about utilizing this feature. If you have any questions or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra

Hey Evelyn, thanks for providing us with your feedback regarding your experience using your Samsung Galaxy Ring. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please take a moment to review "How to charge the Galaxy Ring" to help resolve what you have described to be experiencing with your device. If you have any questions for us or if you would like any further assistance afterward, please feel free to contact Support. Thank you for choosing Samsung! - Debra

Hi LeahS, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Ring. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. If your Galaxy Ring isn't connecting to your phone, you'll need to enter Bluetooth pairing mode and ensure the ring is properly charged. You can do this by placing the ring in its charging case then press and hold the multipurpose button for 3 seconds. If needed, try rebooting the ring by holding the button for 7 seconds, then repeat the pairing process. Feel free to check out, "Galaxy Ring keeps disconnecting from phone" to help resolve what you may be experiencing with your connectivity. If you have any questions or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a cherished Samsung customer. - Debra

Hey there John, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Ring. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. With the Galaxy Ring, you can keep track of your health and wellness using energy, sleep, heart rate, and activity tracking features. The data from each can be viewed in the Samsung Health app. * Energy Score: Your energy score includes a comprehensive analysis of your measured sleep, daily activities, and heart rate data. * Sleep: Analyze and record your sleep by measuring your heart rate, blood oxygen, and skin temperature. * Heart rate: Measure and record your heart rate. * Workouts: Galaxy Ring can automatically detect and track walking and running once you enable it in Samsung Health settings in the Galaxy Wearable app. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra

Hey DerekM, thanks for reaching out to share your experience using the Samsung Galaxy Ring with us. We appreciate your candor as we continue to improve the performance and functionality of our products, thanks to feedback like yours. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We understand how frustrating it may feel to have a device that may not be performing up to expectations. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review, "How to charge the Galaxy Ring" if you would like to learn more about what factors may be impacting the life of your device. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Support. We're always happy to assist you in any way that we can! Thank you for being a devoted Samsung customer. - Debra

Greetings RichT, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Ring. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support for further assistance. Thank you for being a faithful Samsung customer. - Debra

Hi there Andres, thank you for your feedback on your Samsung Galaxy Ring. We know how frustrating it is when your device is not operating as intended, and you are not having the expected experience with your warranty. Without knowing the reason for your warranty not being honored, we do have the full warranty information available online for your reference. We also have our team of experts available through chat to offer additional insight if you have questions. Thank you for being a Samsung customer. -Elizabeth

Good day Bubba, thanks for taking the opportunity to reach out and share your feedback with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we strive to improve our product line. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review "How to charge the Galaxy Ring" to help resolve what you have described to be experiencing with your device. Reach out to Support afterward if you would like any further assistance or if you have any questions. Thanks for being a loyal Samsung customer. - Debra

Good day Jric, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. With the Galaxy Ring, you're able to slip your device on and forget it with a seven-day charge that won’t slow you down. Combined with a full cradle charge, you can use Galaxy Ring for up to 14 days without plugging into an outlet. Please feel free to review, "How to charge the Galaxy Ring" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra

Aloha LarryG, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Ring. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the time available, please take a moment to review "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to conduct some troubleshooting steps to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been shared, let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer. - Debra