Customer Ratings & Reviews
- Model:
- SM-Q502NZKAXAR
- SKU:
- 6588185
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Durability
Rating 4.5 out of 5 stars
- Comfort
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Galaxy Ring for its comfort, sleek design, and overall performance, with some users noting it resembles a piece of jewelry. Many find the battery life to be sufficient and appreciate the sleep tracking capabilities, which help them better understand their sleeping habits.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Warranty service agent lied to me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Deserves zero stars. Battery lasts 6-7 days until 10 months in and the battery suddeny starts dieing with no warning in about 30 hours. Contact warranty services and they tell me it's out of warranty. Website says 12 month warranty. Agent says nope, out of warranty but you can send it in to be checked out for $107.00 but repairs are extra. Do they train their agents to lie to customers?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy SamsungStinks, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The battery life of the Galaxy Ring will last for up to 7 days of consecutive use on a full charge. When you are not using the Ring, it is recommended to store it in the charging case. You can fully charge the Ring in about 90 minutes using the charging case. However, when charging for the first time or when the battery is completely drained, it may take at least ten minutes for the Ring to begin working. Actual battery life, charging time, and usage time may vary depending on the Ring’s size, the network environment, personal usage patterns, amount of calls and messages, charging frequency, and other factors. Charge time varies with settings, usage patterns, and environmental factors; actual results may vary. If you would like to learn more, feel free to check out "How to charge the Galaxy Ring." Please feel free to reach out to Support after reviewing the resources shared below if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra
Awesome fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fun but if you have the watch it pretty much does the same thing
I would recommend this to a friend- Pros mentioned:Sleep tracking
Ty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The galaxy ring has aided my health program. I like it.
I would recommend this to a friend Battery life frustration
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been and continue to be a Samsung product fan. But this ring has been the worst Samsung product I've owned. I bought two of these, for me and my wife. My wife's ring started having issues around 9 months in. We have similar experience with other 1-star ratings of this product regarding battery life. I bought this at BestBuy, but after 10-11 months... the battery won't hold a charge for a day from a 100%. Was just past warranty and hate to have to pay over $100 just to have it checked and then no guarantees. I really wanted to love this ring. We're a Samsung family.. but I'm extremely frustrated at Samsung for this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Jerryrard, thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Ring. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Feel free to check out the resources linked below to help resolve what you've described to be experiencing with your battery life. Please feel free to review "How to charge the Galaxy Ring" to help resolve what you've described to be experiencing with your battery life. Let us know if you would like further assistance afterward by contacting Support at your earliest convenience. Thank you for being a cherished Samsung customer. - Debra
an amazing ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tool to check your rest time and advanced options to review your heart rate
I would recommend this to a friend- Pros mentioned:Overall performance
Great ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this ring, wears and uses it everyday, so of course I love it also, lol
I would recommend this to a friend To be honest, no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It records well and is accurate, not for what i need though and not comparaple to the oura. Both are over priced and overall not worth it. Battery dies and no way to charge it outside of the case if the two arent constantly together or if one stops working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day BeccaE, thanks for reaching out to share your experience with using the Samsung Galaxy Ring. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to check out, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra
Ring Sizer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Worth sizing before buying wrong size ring.
I would recommend this to a friend- Pros mentioned:Comfort
Its great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The insights are so helpful and its so comfortable!
I would recommend this to a friend Great replacement for the smart watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matches well with the samsung phones. So much more convenient than the watches. Doesn't have all the features, but works for what I need it to do. Great first iteration, looking forward to next steps from Samsung.
I would recommend this to a friend- Pros mentioned:Overall performance
Wedding ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves tech so this ring was the best purchase for him !
I would recommend this to a friend Ring for a second time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features hope this one lasts longer but definitely get the warranty.
I would recommend this to a friendSamsung Ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice ring for the price but if you have a watch the ring only works when the watch is dead. It also only takes your pulse every fifteen minutes when it is the only device you have on.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations NicoleK, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your candor as we make every effort to improve the design and functionality of our product line, based on feedback like yours. Your Galaxy Ring and Galaxy Watch complement each other by offering a comprehensive health and fitness tracking experience, with the watch acting as the primary device and the ring filling in gaps when the watch is unavailable or less practical. When worn together, they intelligently share data, with the watch often taking precedence, optimizing battery life for both devices. Feel free to check out, "Track your health by combining the Galaxy Ring and Galaxy Watch" if you're interested in learning more. Do not hesitate to reach out to Support if you would like to share any other feedback with us or if you would like any further assistance after checking our resources out. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sleep tracking
ring
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great app setup and integrated with samsung phone, no monthly fees and very accurate on sleep cycle
I would recommend this to a friend - Pros mentioned:Design
Terrible tracking, but comfortable and clean
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ring looks and feels amazing. Leaps ahead of the competition. However, the activity tracking is absolutely atrocious. The step tracking, which is arguably one of the easiest and most important features for a fitness wearable to have, is just terrible. It tracks my steps when I'm driving a car and in the time it took me to walk up and use the bathroom. I apparently walked over a 150 steps. This thing easily doubles or triples the amount of steps you walk and detects any movement of your hand as steps walked it's absolutely, horrendous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out, Stephen. We appreciate you sharing your experience with the Galaxy Ring. We understand your concern regarding the inaccurate step count. To assist you, we recommend submitting an error report, which will allow our engineers to investigate the symptoms you're experiencing. Here’s how to submit an error report for your Galaxy Watch, Galaxy Buds, or Galaxy Ring using the Galaxy Wearable app on your connected phone or tablet:
1. Open the Galaxy Wearable app on your device.
2. Tap the Menu (which may appear as a circle at the bottom center of the screen or three horizontal lines on the left side).
3. Tap "More" in the upper right corner (indicated by three vertical dots).
4. Select "Settings," then scroll to the bottom and tap "Contact us."
5. Choose "Error reports" under "Send feedback."
6. From the list, select the wearable device(s) you are experiencing difficulties with to gather the necessary data, then tap "Next."
7. Ensure that the "Send system log data" option is checked, then fill out the required fields.
8. If you would like to include an additional attachment, tap the Attach icon (it looks like a paperclip) in the upper right corner to add a photo, screenshot, or voice recording.
9. Once you’re ready, tap the send arrow in the upper right corner.
Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Support so that we can look into what needs to be done to get this resolved. -Kelvin
smart ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good deal on open box! worked as described! best buy is my go to
I would recommend this to a friend- Pros mentioned:Sleep tracking
Good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my girlfriend. She loves being able to track her health.
I would recommend this to a friend - Pros mentioned:Sleep tracking
Better than expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sleep tracking and highly accurate step counter
I would recommend this to a friend - Pros mentioned:Design
Galaxy ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good. But it doesn’t give you rich feeling.
I would recommend this to a friend Good so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning about it! ……………………………………………………………..
I would recommend this to a friend