Customer Ratings & Reviews

First off, this is an amazing piece of technology. Somehow the Samsung people have packed an insane amount of functionality in this ring and the accompanying app. Out of the box, you get the ring, a charging case, and a USB C cable. Download the Samsung Wearable app and pair the ring to your phone. Then just wear it and collect data about your health. The case is multi function; When you place the ring inside, it lights up to indicate the charge level. The case also is a charger and can be powered with its internal battery or a USB C cable . It also can be placed on a wireless charging pad which is a thoughtful and impressive feature. An unexpected feature of the app is the "find my ring" function. When activated the ring's LEDs will flash. This will not be very effective if the ring is at the bottom of a lake or, for that matter, a pile of laundry. However, this is way better than nothing and provides at least some level of security. The issue with a small / micro device is you must rely on opening your phone and loading the app to get any of the data. After using this for a week, I think it is well worth it. This is so lightweight I hardly notice it. For my purposes getting real time data is not very important so this is working great. Inside the app, you can track many important things such as sleep activity including blood oxygen and temperature. Also tracked are heart rate, and steps. You can also input workout information and diet. Adding all this up is a great way to put all your fitness information in one place.

Very comfortable to wear, looks great, and tracks all the things I care about - I am very pleased with this purchase

I love my ring, i got a great deal on it whixh made it a no brainer its nice inuse it for tracking sleep and fitness and its been really good becuase i forget to charge the watch

I pre-ordered the Samsung Galaxy Ring and received it on August 19, 2024 (Order SA059809327). However, approximately two months later, the battery started draining from 100% to 0% in about 12 hours. I contacted customer support, and it was immediately apparent that the representatives were incompetent, as they began telling me that if moisture entered the device, the warranty would be voided. This was not the case, but their response clearly indicated a lack of knowledge. As a result, a Service Request Number 4178630331 was created, and on November 5, 2024, I sent the ring for repair. The ring arrived at Samsung's office in Dallas, Texas on November 7, 2024. On November 11, 2024, the ring was returned to me, and I received it on November 12, 2024. I had been on a business trip and didn’t open the package until November 30, 2024, at which point I noticed that no repair had been performed; instead, I had received a new ring, but the charging case was still the old one. I began using the new ring, but within two weeks, it stopped working and would not turn on. I reached out to customer support again, but once again, I encountered incompetence. They threatened that if the ring was found to be in proper condition, I would be charged for the shipping costs. Eventually, a new Service Request Number 4178933544 was created, and I sent the ring on December 12, 2024. The ring arrived at Samsung’s office in Dallas, Texas on December 13, 2024, but it wasn’t processed until December 17, 2024. On December 18, 2024, I received an email stating: "Please be advised that your Samsung service ticket [4178933544] has been placed on a temporary hold due to an unavailable part. Parts will be available within 7 days. As soon as the part becomes available, your device will be repaired and shipped promptly." On December 20, 2024, I received a similar message: "Please be advised that your Samsung service ticket [4178933544] has been placed on a temporary hold due to an unavailable part. Parts will be available within 7 days. As soon as the part becomes available, your device will be repaired and shipped promptly." On December 29, 2024, I received another email stating: "Please be advised that your Samsung SM-Q501NZKAXAR was not repaired. The unrepaired unit will be returned to you, and the expected ship date is 12/20/2024." Naturally, I contacted customer support, and they assured me that they would reach out to either refund me or provide a new ring. I have been writing to support every few days, and they keep promising that I will be contacted within 48-72 hours. However, it has been 10 days, and no one has reached out to me. I have not received either a new ring, a refund, or even my original ring. Customer support continuously lies, sets deadlines, and then fails to meet them. I am redirected to the refrigerator service department, which further illustrates their lack of professionalism and complete disregard for their customers. But that's not all. I have been a loyal Samsung customer, using not only the ring but also their smartwatches, phone, tablet, and headphones. Recently, when talking on the phone and using my Samsung Galaxy Buds 3 Pro, people started telling me they couldn’t hear me. As a result, I created Service Request Number 4179170050 and sent my earbuds for repair. While I understood that the warranty might not cover the right earbud, which had fallen and cracked, the left one was in good condition, yet its microphones were not working. The next day, after the earbuds arrived, I received an email informing me that the repair cost would be $177.53. Meanwhile, a new pair of these earbuds is priced at $189.99 on Samsung’s official website, and they can be purchased for under $100 on eBay. At this point, it became clear to me that Samsung does not prioritize customer satisfaction or loyalty. The company's focus is solely on making a profit in the moment. Therefore, I can only recommend Samsung products if your goal is to get back at someone.

Love my health ring! It tracks everything you need to know about your body.

great ring works for my needs i couldn't ask for anything more.

The ring came in and fit just as it should. So far its been a month and I have not had any problems. It tracks as it is supposed to and the battery life lasts about a week. Maybe a little longer. I have also worn the ring during work and while tearing apart the motor in my truck and there are no signs of scuffs or scratches at all

Great looking, great fitting ring. Records at all times when i don't have on my watch.

I purchased the Galaxy ring back in September. At first the battery lasted 5-6 days, but then by the 3rd week it was only lasting 1.5 days. I called Samsung support and they told me the ring is under warranty and to ship it to their service center in Irving, TX ... which I did. Well, they lost the ring and now they're refusing to replace it. I've even tried to escalate my case up to the office of the CEO (just a complaint email process, I don't actually correspond with the CEO), but that wasn't helpful. Essentially, a multi-billion dollar company loses a customers $400 Galaxy Ring, and now they're refusing to take responsibility for it. So the multi-billion dollar company doesn't lose anything ... but the little customer is out $400 with no recourse. So disappointing.

Samsung Does it again, another great product battery life is great

I've been a loyal Samsung customer since their first Galaxy phone. I have enjoyed every product, from phones to watches, laptops to even refrigerators. But this product is horrible. I wore it for a couple of days and no matter what, (even after resets) it doesn't track my steps, sleep, or activities. Only thing that works is the heart rate monitor. Yeah, well my watch already does that. I had it paired with my Samsung Note 20 Ultra running all the updated software, and no-go. Just sits on the finger and blinks. When I go into developer options, and look at the data, it shows null memory, it shows that the sensors are working, they just don't record anything. This is going back, and I'll just use my watch. So disappointed

$400 for a ring that requires a Samsung account to operate, all so that Samsung can track me even further. No thanks.

Nice alternative to Oura without any monthly subscription fees.

Good value for the price paid. Good description of the product online.

Good product, good price. I bought open box and it was essentially brand new

Very disappointing! I've been wearing this ring for over a week now. I mainly got it to track my sleep. I've had surgery so my sleep has been way off. The ring is saying my sleep score is 95 and saying (for instance )that I was asleep from 11 pm till 7am. For the past three night I've been up from 2am till about 4-4:30 am, yet this ring is saying I've had a full nights sleep. The heart rate is way off. Im a nurse and know how to check my heart rate. One time it said my heart rate was over 100, when it was actually 68. I love Samsung products, but this one needs work!

Image the Lithium ion battery shorting out and catching fire. All while the ring gets stuck on your finger and not being able to remove it.

Check your size. I did the rind sizing and order the size a snug like a normal ring. I got the ring and put it on and it wouldn't come off. Best buy returned it with no issues. BUT now I have to reorder and wait.

the heart detection is inaccurate when working out. i compared it to my pulse ox several times and heart rate on ring read 105bpm while several different pulses ox read 140bpm because of inaccurate heart rate detection, your calories burn calculation is off too.

Though the products are real, thier inventory is not! Best Buy will gladly take your and tell you you can get your product in 2 days, all a lie. They know full well they dont have any stock and wont for a few months. Dont shop here if you can avoid it!