Customer Ratings & Reviews

Thank you for reaching out, Stephen. We appreciate you sharing your experience with the Galaxy Ring. We understand your concern regarding the inaccurate step count. To assist you, we recommend submitting an error report, which will allow our engineers to investigate the symptoms you're experiencing. Here’s how to submit an error report for your Galaxy Watch, Galaxy Buds, or Galaxy Ring using the Galaxy Wearable app on your connected phone or tablet:
1. Open the Galaxy Wearable app on your device.
2. Tap the Menu (which may appear as a circle at the bottom center of the screen or three horizontal lines on the left side).
3. Tap "More" in the upper right corner (indicated by three vertical dots).
4. Select "Settings," then scroll to the bottom and tap "Contact us."
5. Choose "Error reports" under "Send feedback."
6. From the list, select the wearable device(s) you are experiencing difficulties with to gather the necessary data, then tap "Next."
7. Ensure that the "Send system log data" option is checked, then fill out the required fields.
8. If you would like to include an additional attachment, tap the Attach icon (it looks like a paperclip) in the upper right corner to add a photo, screenshot, or voice recording.
9. Once you’re ready, tap the send arrow in the upper right corner.
Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Support so that we can look into what needs to be done to get this resolved. -Kelvin

Good day Snow, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We value your sentiments as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Please feel free to review, "How to charge the Galaxy Ring" if you would like to learn more about what factors may be impacting the life of your device. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Support. Thanks for choosing Samsung! - Debra

Howdy JosephV, thank you for reaching out again to share your experience with using your Samsung Galaxy Ring. We understand how frustrating it could feel to have a device that may not be functioning with the the same battery life as when you originally purchased it. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Be sure to check out, "How to charge the Galaxy Ring" for help resolving what you may be experiencing with your battery life. Please let us know if you would like further assistance after reviewing the resources provided below by contacting Support at your leisure. Thanks for being a loyal Samsung customer. - Debra

Aloha Gemcap, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Ring. We value your thoughts as we strive to improve our product line based on customer feedback. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also have what's like extended warranty and an insurance package combined together to provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. It offers you the ultimate peace of mind when added to your eligible devices. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Check out the linked resources below to help resolve what you've described to be experiencing with your battery life. If you would like any further assistance afterward or if you have any questions for us, feel free to reach out to Support at your earliest convenience. Thanks for being a cherished Samsung customer. - Debra

Good day BeccaE, thanks for reaching out to share your experience with using the Samsung Galaxy Ring. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to check out, "How to charge the Galaxy Ring" and "Galaxy Ring won't charge" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra