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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 400 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Love my new phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a few years past my upgrade to change phones and I am so glad I did! Great camera, lightweight, fun features!

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Needs a sim card.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but no sim card slot which SUCKS. They should have included it, and also less ram than the usual phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really likes the phone. Good graphics and big screen. It’s not an iPhone but it was less expensive too. We got a great deal on it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone just like expected. Camera isn't quite as clear as anticipated when zooming in. The note 20 is better but too big.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with a great camera. The picture quality is amazing. Requires 5G service to enjoy the speed and download capabilities

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint reader

    Rated 4 out of 5 stars

    great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only thing I don't like is having to find the fingerprint spot on the front screen, other than that, is great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Live the new pjone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new phone. Camera is great. Is a touch smaller than my last phone but the screen is the same, so just have to get used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great New Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at a major discount. Couldn't be happier. 5G isn't much of a factor for me but is a nice plus for the future. Upgraded from S8+

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from S9 and the new phone is much faster and more memory & RAM. Not having a SD card is not an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved from a Galaxy 9 to this Galaxy 20. Much improved camera. Lots more sound options and apps pre-installed. I'm very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. It has cool features and has a good camera. The only flaw is the charging port is also the headphone port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Samsung delivers another beautiful product. The S20 is an amazing phone and the cloud pink is a phone to look at!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Galaxy S20 is a solid upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, my S20 has been great. It's a huge upgrade from my S8. It simply is as it says; current-gen CPU and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a samsung for the past few years and they get better and better. The S20 is fast, sleek looking, and lots of memory!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone so far 1 week after purchase. Big upgrade from the S8. Chose this over the S20 FE 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone I've ever purchased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade from my galaxy s6. Bought my wife an s10 last year but this phone does so much more and has a very good camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20 5G Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2, very easy to setup and the feature differences from my S6 Edge are extensive. Very pleased with the S20 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love the phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Samsung phone and I love it. I have never been a fan of I-Phones. This phone is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Samsung yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this about a month and it is rock solid and the battery life is fantastic you wont be sorry with this phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Excellent phone at a fair price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone at a fair price does everything that is needed and more. Beautiful screen.

    I would recommend this to a friend