Customer Ratings & Reviews

Ive never written a review anywhere but felt this one is necessary. This is the best phone I have ever had but the battery life is terrible. I decided to keep the phone because I love it and can live with having to charge it twice, once overnight and then at least once more about halfway through the day. Processor is amazing. 5G gets me service in places that I frequent where I could never get 1 bar. Shocked me when I saw that I had service in those places. Smooth phone. Ive played call of duty in parking lots while waiting for family and there is no lag whatsoever. Between the processor and 5G connectivity, it has left me star struck. In-store the camera looked the same quality as my Motorola Z4. Once home, I realized it blows my Z4 out of the water. Pictures are crisp and video is amazing. I was at a kids birthday party last night (masks were worn) and my pictures/videos were better than the iPhone 11 the host was using so I was deemed the photographer when it came time to cake cutting. I bought the phone the day it came out and Bestbuy had no screen protectors or cases in stock. They put up two cases for this phone on the website the next morning but they were listed as sold out so Im guessing they are waiting to receive the initial stock. Still listed as sold out on the website. On Amazon, offbrand companies put that cases would be in stock on October 12, today, 10 days after I got the phone. I decided to go with Sñigen who on amazon says they wont be in stock until October 22nd. Poor planning between Samsung and case manufacturers? Sidenote, not one scratch on the plastic back, feels nice in the hand. Glass backs are overrated and exaggerate phones value. Battery is bad. I didnt get a defective battery, I looked up reviews and there are many reviews on amazon and samsungs website that match my experience. The first experience that others had and I noticed is how quickly the battery drains when initially setting up the phone. Installing all the apps makes the phone hot and the battery chugs, not sips. Others described the experience the exact same way. Installing apps on wifi shouldn't drain 30% in an hour but it is good foreshadowing to battery life. It is a smart phone so over time it adapts to maximize battery efficiency by analyzing how one uses the phone. I played call of duty the first two days to test out the processor and picture quality. Phone would get super hot after playing half an hour. Now I can play for an hour and it gets mildly hot. Cool to see it adapt even if I dont understand how. The battery still loses 8-10% charge overnight while idling. I have screenshots I was going to include but decided not to. This morning at 6:37am I woke up and scrolled through Facebook. Battery started at 100% as I left it charging overnight. I then read news on google and lastly applied for jobs on Indeed.com. by 9:58 am the battery was at 52%. Look up on google reviews for the battery life for not only the S20 FE but also the S20. I'm no phone analyst but this phone has 6GB Ram yet it always has 3 ram in use when all programs are closed out. Maybe this constant use of background programs is what keeps it smooth? Last note, other than online reviews, my friend got this phone two days ago. He confirmed the loss of battery while idling overnight, confirmed its very hot and chugs battery the first few days, confirmed his S20 FE has 3GB of Ram in constant use even when everything is closed out, and confirmed that the battery does not last all day or even half the day as a 4500 sized battery should. Heres hoping this review is confirmed by others and leads to a software update that fixes battery life P.S. I did try changing the screen refresh from 120ghz to 60, turning off background updates for apps, and changing the power mode to optimize battery life and limit data usage for apps not on the foreground

LOVE the picture quality. the size of the device is a little too big for my liking, though.

The phone has a mind of it's own. We Had our previous phones information smart switched to this phone and by the next morning this phone had deleted every thing we had transferred to it. In the place of our items the phone had downloaded many apps that we had no interest in. We don't gamble or game. Most of the replacement apps were those type of apps. I am still as of today (04/02/2021) trying to get our information back on to this phone, the Samsung Galaxy S20 FE 5G.

I have to keep it on wifi calling all the time as I live in an area where there is no 5G service. It drops calls constantly. Some of the settings are hard to use. Am always googling how to do stuff on it. Also, think I need a different service provider. That might help!

A little bummed. I walked in with a 5 year old samsung galaxy "ACTIVE" phone. It was made extra tough with external protection. 5 years without a crack. Salesman told me special glass that would not crack with new one. 24 hours later 2 cracks at each corner.

Pretty good phone but its a bit complicated with the power button

Great price, but the phone pickup was a little sloppy. Waited at the designated outside pickup for approximately 30 minutes...finally went inside. I don't believe anyone was aware of the pickup protocol. All told, it took about 90 minutes to swap phones and load Sprint setup. Just don't believe everyone is in sync.

Phone is way too big...didn't realize the representative was selling me this huge phone. She said they all are big now...she lied. 5G sucks

This phone is not what I expected it to be. I traded out of an iPhone. Big mistake. I pass the 14 day grace period, and could not return it. It's a glitch in this phone and I'm stuck with it.

Touch screen is too sensitive to touch, its a good phone over all but frustrating when scrolling and when on Bluetooth camera app pop up out of no where

The service for this phone from best buy was great. Came in before the delivery date. If it were just this phone I ordered, I would order again.

Not as good service drops call for some reason even tho it’s with the same carrie.

This is my 1st Samsung phone. I'm still learning about it. But I noticed the battery runs down quickly.

The phone is just OK, It's a little Slow for me So I say is just OK