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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 167 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers find value in the Galaxy S20 Ultra 5G's superior camera quality and long-lasting battery life. The large screen is also frequently praised for its viewing experience. However, some customers note the high price and heavier weight as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-167 of 167 reviews
  • Rated 1 out of 5 stars

    Nothing different about this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same as my edge 7. I see no difference. The Google always freezes and its hard to get it to work the first time u open it up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the hype on Camera couldn't wait to pre order. Had it one hour before returning it. cost me several hundred dollars as a Samsung promotion only applied to pre orders. I tried the camera in several modes to find the constant search to focus quite annoying. returned for S20+ - that all said 1500 later wished I kept the note 10

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still haven't received my device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to give a review but haven't received my device. Sprint has a delay...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Idk. I haven't received it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We payed off our old phones. Ordered new phones payed over 700.00 and it's been a month and haven't received a call nor our order. How come we don't get told it will take over a month to receive a phone that others got that day by ordering through their phone company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still have not receive my order, been 3 weeks now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for my order. Its been almost 4 weeks now and I still have not heard any words as to when I will get my order....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy has not given me the phone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said it wold be in next Friday...... that was 3 weeks ago

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a horrible phone, Very expensive, Useless, always have bad signal

    No, I would not recommend this to a friend