Customer Ratings & Reviews
- SKU:
- 6441104
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the Galaxy S21 Ultra 5G 128GB (Unlocked) smartphone, particularly praising its camera quality, long battery life, and reasonable price point. The phone's design and performance are also well-received, with users appreciating its sleek look, powerful performance, and user-friendly interface.
This summary was generated by AI based on customer reviews.
Trash at best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again another android third-party company Samsung you’re trash at best No no matter how hard you try with your gimmicks your good looking phones your display your software will always be trash until the day you figure out how to make your own software it will be the day that you actually make a real good phone until then trash at best
No, I would not recommend this to a friendToo much money for so little life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in life of battery, does not last long
No, I would not recommend this to a friendNice phone, but released too early
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The S21 Ultra isn't working with Android Auto. Google's Android Auto Team is working the issue, but Samsung's support is non-existent. Best Buy just tells me to return the phone, they don't know what Android Auto is. The phone itself is good, 3-4, but wouldn't recommend it if you're going to use it on your stereo.
No, I would not recommend this to a friendDisappointed in geek squad staff member.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those phone is great, I loved it. A Geek squad female employee was extremely rude, as much as I spend with Best Buy, I don’t feel I, nor anyone should be treated that way. I made them refund everything simply because of one employee.
I would recommend this to a friendsplit black screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this phone one year ago and its been well taken care oof without a single scratch.sadly the screen just split in half with the bottom part turned black.truly disappointed in this product yet ive been a die hard fan of samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S21 Ultra 5G having a crack on the fold. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144509365
Have a great day.
^Charles
Ads in a flasghip?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a high end flagship device that has advertisements in the built in apps like samsung weather, samsung health, and samsung pay.
No, I would not recommend this to a friendBad phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 20 days the phone has major hardware issues. The person on the other end can't hear you. It's like the old Verizon commercial (can you hear me now). I've reached out to Samsung and yet the problem still haven't been solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Chuck. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
T-Mobile salesman not available. Verizon salesman.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service center that helped me buy this way overpriced phone didn't get everything set up correctly so I really can't use this. I need to sell back to Best buy or T-Mobile.
No, I would not recommend this to a friendBye Bye Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video calls are worst in this and sad to say this from a fan of Samsung. Sad that the Bestbuy geek squad customer support is one more helpless activation. Bye-bye Best Buy!
No, I would not recommend this to a friendS21 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top speaker makes cracking noise. I wouldn't recommend the phone I would wait till the s22
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Techsteve!
Thank you for reaching out to us. We apologize for the inconvenience of the cracking noise on your Galaxy S21 Ultra 5G. The experience is not what we expect from our customers.
Here is a link about phone hearing enhancement features: https://www.samsung.com/us/support/answer/ANS00085522/.
Another link if the sound is not playing from the phone's top speaker: https://www.samsung.com/us/support/troubleshooting/TSG01108861/
For warranty details, kindly click this link: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
Repair Pricing link: https://www.samsung.com/us/support/repair/pricing/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144174172
Have a great day.
Melardo
Failure to refund
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never recived the phone was to be deliver and now having issue gettimg my money refunded to my bestbuy elit card and gift card that I used to purchased this phone.
No, I would not recommend this to a friendS21 navy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the sound went out on this device . I was so sad till Bestbuy saw this wasn't my fault and swapped it out for me . Satisfied
I would recommend this to a friendDoesn't come with charger.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones doesnt come with a charger. Samsung told me its more "eco friendly" to not inlcude them anymore which is stupid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Corey29. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Camera is worthless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for the camera and all of the pictures are blurry. It cannot handle the subject moving even as slow as a sloth.
No, I would not recommend this to a friendToo much bloatware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone, I ended up returning it. There was to many pre installed privacy invading apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Tdot. I apologize that your experience with the Galaxy S21 Ultra 5G was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Ehhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhhh!! It seems all great but after you dig into it, not so much. HORRIBLE BATTERY LIFE!!
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone has numerous issues, upgraded from a s20 5g and regretted it. Would advise not to buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
delivery is terrible!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a phone in the store, they said in two days it will be 4 days not yet !!
No, I would not recommend this to a friendNo accessories
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing charger and other accessories please add better descriptions
No, I would not recommend this to a friendnot good best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the phone was lost by the carrier and now best buy is giving me the runaround
No, I would not recommend this to a friend