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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,929 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone with great camera. I miss the real home button that's now on screen. The screen is bigger because it's no longer there.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    One of the best phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an upgrade from my s7 edge and holy smokes what a difference! This thing is lightning fast, and the screen is absolutely incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    best phone ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this phone is amazing! I may finally give up my digital camera. Also, the battery life is much better than the one in my old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Really nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has everything I need and more, crisp camera, easy data storage, good aps, and easy to use calling. It was at the best price too.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Bixby

    Rated 4 out of 5 stars

    Great Familiar Phone +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a 7 Edge to 9. Everything the same, which is what I was looking for but many features upgraded. Only thing keeping it from great is Bixby. Wish it could be removed. Other than that a great personal device. Didnt go 9+ because I like a more compact unit

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, very fast, and good user interface. Couple complaints about the night clock and do not disturb capabilities, but i got used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Bixby

    Rated 4 out of 5 stars

    Great phone, great price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Price (when compared to current new models), quality of pics. Cons: Bixby, bixby side button (WTH were they thinking!), usb C cable. I don't care for the latest models so this will do more than the job since I'm coming off an S7. :)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Very pleased with my Galaxy S9.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is great and will be a really great asset for an upcoming trip. The curved glass is beautiful and really enhances size of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Another great Galaxy phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use, but high quality. The only thing that I'm not a big fan of is the Bixby button on the side. It just gets in the way.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jill, we're happy to hear that you are enjoying this device. We appreciate your feedback and value you as a loyal Samsung customer. ^Elizabeth Samsung

  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Fantastic, easy to operate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new phone, I jumped from an S5 to an S9, so everything is faster, better, more clarity. The actual operation is really great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Good phone over all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely an upgrade from my old s7. The battery holds out well and it's faster. Double the internal storage is really nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Galaxy S4 to this. Fantastic phone, worlds faster than the previous. Better camera, connects faster, browser is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been waiting to upgrade my S5. Battery life and camera are such big improvements. New functionality like the split screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been waiting to upgrade my S5. Battery life and camera are such big improvements. New functionality like the split screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Really nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about this device at first because of bad reviews. I truly love it though. Easy to use, quick to charge, and takes great pictures

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Cellphone and nice color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad they don't have clear cases, the color of this cellphone is great. Great photos. Like that you can easily add memory for photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Samsung Phone 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to get a new phone as my last one could not swim. So far the phone is super fast and takes great pic. No issues at all so far. loving it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bloatware

    Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my wife. It was easy to set up, easy to transfer personal data, and easy for her to use. It does have Samsung Bloatware.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung has exceded all expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Samsung Galaxy S9 is a great product. It is easy to operate, Bixby works well once you get used to it, and it takes great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Lots of storage and nice graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they added the edge to the s9. Has lots of storage and fits in my pocket a lot better since its width is smaller than the 8.

    I would recommend this to a friend