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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,929 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great user friendly smartphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had my new Samsung Galaxy S9 cell phone for a week and am very pleased with it. Easy to set up, similar format as my former phone the S5. Holds a charge that lasts for days depending on use. It does everything that I need in a cell phone. Especially enjoy the fast charge and long use battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, fast, great camera, love samsung phones,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    He loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was for my husband. He had a four year old S5 and it was time to move up. He found the transition from the S5 to the S9 very easy, especially with the Smart Switch app. He loves the S9 and can't figure out why he waited so long....except for the fact that he waited for a great prices and Best Buy had it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Fits in my pockets. Not bulky. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Upgrade from the S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slimmer design, longer battery life, larger memory

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    picture quality is very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a little time to figure phone out after having a 4 year old motorola droid phone, but the overall quality of this phone is acceptable. As with most smart phones, seems to be too many pre-installed apps, which takes away from stated battery stand by time but disabling some unnecessary apps running in background seems to improve battery usage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone. Easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and slim. Clear picture. Camera is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get a new phone and I love Samsung Galaxy. This phone does not disappoint. the camera is stunning, the upgrades to the camera from the S8 to the S9 are great. Only strange thing is that the screen is not at touch sensitive as the S8. You need to push the screen pretty hard to get anything to open or work.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very Satified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung puts out some of the best products on the market. This is a great phone for pictures and anything else you would want to do on a cellular devise. The only glaring problem is Bixby. It is a waste of the phones memory and the button is in the way. I wish that Samsung would hear this and STOP the madness.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is phenomenal!! Processor is smoking fast!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Fast Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great phone with a ton of storage and fast speed,

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart phone after years of using a basic phone. I hated it at first and was very lost. I went back to Best Buy when they were slow and one of the reps spent about 30 min. with me showing me how to use it. I love it now and wish I would have made the switch years ago. I am still learning different things about it and will probably never use it to its' full potentail but it does what I need it to. The price was a real hit but that is what they go for and I had no choice, my trustly old basic was dying!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Samsung 9 Phone Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my Samsung 6 in for the 9 and have had no issues so far. Easy to use and the battery life is very good compared to my 6.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great upgradeto the S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen resolution takes nice pics easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Fun phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the S5....so really enjoying the phone. The phone size does not fit as well in the pocket...but is smaller than the plus or note 8. I chose the 9 over the 9 plus and note 8 because of size and price. This phone is so much faster than the s5....but I'm sure they will find a way to slow it down in two years.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Sleek, easy to use but new cables are required

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from S6 to an S9. Did not like having to get new power cords (one for home, office, car...) but otherwise it is an updated version of the S6 so not too much new to learn. Didn't think I'd like the curved screen but I do, Samsung made good use of it. Phone color doesn't matter if you use a case cover.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really like this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had always had a Droid before. This is my first Samsung & I definitely prefer it to my old Droid. The pictures are much clearer and I love the additional features. When I went on vacation I used my Sony camera with a telephoto lens and my Samsung phone for all other pictures and the combination worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone a little over a week and so far this phone is flawless. It is super fast and very responsive. I don't have any negatives at this point. If things change I will adjust my review, but as of now I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    To infinity and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy line of cell phones have been by far the best Android phones for the last few years. And this model is no different. From the slickness of the phone to the quality of the camera this phone is all around amazing. I would 100% recommend this to any and everybody who's a fan of innovation and great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    What I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's still very early on but it is what I expect in a galaxy. I upgraded from an S5, yes you read that correctly. This is my 3rd or 4th galaxy. Battery life decent. I'll see if the quality of this charger is better. I like my old keyboard better. Not a huge fan of this curved screen & the request to record my voice if I use text to talk. Camera is great & love that you can expand memory of course. I hope this one lasts as long or longer than the last, especially as much as phones cost now.

    I would recommend this to a friend