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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,929 reviews
  • Rated 5 out of 5 stars

    Samsung never disappoints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend and I both bought the Galaxy S9. As usual, there is a bit to set up but once the phones are set up they just work. We have had them for a couple weeks now and they're very quick and the new features and look only add to them. By far the best phone on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    A great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was purchased to replace a broken S7 and it has not disappointed. This phone is snappier and more responsive. Also, eventhough the screen is larger it feels considerable smaller and lighter than the S7 we replaced. Definitely a worthwhile investment.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small learning curve from my S5. Very intuitive UI. I understand why they say it's the fastest phone on the market. Wasn't sure how I'd embrace the "edge" screen but it has not caused any inadvertent activity. Steal of a deal on the price too. Lovin' this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Moto just prior to my Samsung GS 9, and couldn't get exchange it fast enough. It's very user friendly and I'm pleased with my purchase and especially Best Buy''s customer service and experience. They are the only place I'll buy my future phones, from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to my local Best Buy looking for a phone as a gift. I didn’t go in looking for an s9 but when I started trying it out it ran smooth. I couldn’t resist the deal and ended up buying 1 for me too. Had a s7, Definitely a nice upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    BOGO new phone for daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter normally gets an old phone passed down to her but the Verizon bogo was a great opportunity for her to get a great phone. She loves it as it is huge improvement over the old S6. Battery life is solid and gets her through the entire day without juice to spare.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Big upgrade from my S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used my S9 for about a week, but I am impressed. It is a big upgrade over my S7. The camera is better and they have made progress with Bixby. It may not be a big jump from the Note 8 or S8, but if you have an S7 or older, make the switch. You won't be sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone that is no too big for a purse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung Galaxy 5 so this a quite an upgrade. The speed and the data size increase makes this a whole new ball game. I am still getting used to the new apps but it was a breeze to migrate from my old phone thanks to the Smart Switch app from Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased my wife the galaxy S9 and she loves it!! She switched out of a iPhone 6s and says it’s the best Decision she’s ever made! Everything works better and faster!! And everything is more secure!! Will definitely be buying another for myself very soon!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a major update to the S8. The camera is improved significantly and the phone features are fast and useful. If you're an android user, you don't be disappointed! I recommend always trying it out in your Best Buy store and playing with all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Beats the Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is made for people who are interested in personalizing their experience with a smartphone. Really enjoy using and the pictures blow away iphone X pics in low light and other conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Battery is great & easy operation of S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9 is a very nice phone that functions better than I expected since I was upgrading from an S5 which served me well for about 3 years. The battery is of very good quality, after using the phone all day it still has a % in the 60s at the end of the day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Camera, higher storage capacity, and slim design. Hate Bixby.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awsome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, Works great, and has terrific feel and wonderful styling. Love how screen is edge to edge. and total size is very comfortable and not to bulky I just love Samsung products they definitely do their research to give us something that feel awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Excellent phone to upgrade too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Motorola Droid Turbo 2 before this. I liked a lot of features about this phone but the phone had some major problems. I decided to update and decided to go back to Samsung, which most of my phones were in the past. I also wanted to stay with Android systems. I am still on a learning curve with the phone. I like a lot of its new features, especially the camera but there is a few features I miss from the Droid.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible features. Finally got my wife to upgrade from an iPhone SE. Significant upgrade over that phone. Takes amazing pictures. I think I was more excited than she was, but now I don't have to pass my Note 8 over to her anytime we want to take nice pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung - Galaxy S9 64GB - Coral Blue phone is awesome even for a person who isn’t that savvy with electronics. The phone size is not to big or to small. It takes great photos and has a lot of other great features. My fiancé is loving his new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    love samsung phones, the newer the better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy Samsung because they have the best camera. This is my 3rd one and its always improved. I used to carry an srl with all the lenses around, not any more. The quality is so good, I crop a normal pic after it is taken to zoom it. Love the other features too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice phone but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the S9 is a great phone and I did purchase it, the next day I decided I wanted the S9+ and am so glad I did. The camera alone on the S9+ is well worth the purchase. I have been a longtime Samsung customer and the S9 or the S9+ are both fantastic phones. The speakers are great too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 is great. The phone is easy to use and easy to customize with color and pictures. It does everything you want a mobile phone to do. It is lightweight and feels good in my hands. It charges very quickly. I am very happy with my new phone.

    I would recommend this to a friend