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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 2,929 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent phone, GREAT price deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, upgraded from Galaxy S8. VERY EASY to load from old phone using SmartSwitch. Great offer from Best Buy, saved over $350

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! I have had it for a year and it still runs so smoothly. The display is beautiful and the processor is really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love the new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to the new phone but really like the size and weight of the phone. Lot's of new options I did not have on old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone to this phone from a Moto Z Force, and the transition was smooth. Smaller phone with almost the same amount of screen space.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Galaxy S4 and wow! This phone is so much more than I expected. The battery life is great and I love everything about it!

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but not happy with Bixby, Samsung's version of Siri. Purchased from best buy, the next week it was cheaper through version.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My first new phone in over 6 years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong learning curve for me. Price is steep. WOULD NEVER buy apple so Samsung it is. Camera is stunning and I am able to play my games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S9 on Verizon is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung S9 with 64 GB is an unbelievable phone. I still haven't figured out everything that I can do with it. Verizon has great service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hace had Samsung phones for years and this is definitely an upgrade from my S7. Very clear picture and good sound. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an S4. Still getting used to how it works. I like the bigger screen. The sound quality of phone calls is much better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to finally take the leap to a new phone. After researching the best camera phones, I settled on this one. It has not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galaxy S9 - Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 replaced my S7. Love the new features and speed. The camera takes clear & sharp photos. Glad I made the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had iPhone since release, switched to this phone and boom! In love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much more manageable size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the S8 plus and it was just too big for me. I wasn't going to get the smaller S9, and then Best Buy came out with a gold one . . . and I couldn't help but buy it. I was hoping for a gold one when I bought my previous phone, but the S8 series didn't have that color. Thanks Best Buy! I really love this phone. It scrolls faster than the iPhone 8 and has better screen sensitivity. Plus the eye unlock thing is cool too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice phone, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need the glass shield and the phone is sometimes very difficult to use the touch function with that on. Very frustrating at times. Then sometimes it works like a charm. Haven't used the camera much yet see the improvements. Had a s7 and loved that camera.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tried and true

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been Samsung phone users for a long time (ever since we had camera issues with iPhones). Never had issues with any of our Samsungs *knock on wood. Love the phone. Although sometimes the facial recognition and/or fingerprint recognition doesn't always work and then we have to use an alternate unlock we chose such as an unlock code (reliable). Only true con is cost. All Smartphones are getting increasingly expensive over the years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for the hubby, who is technology illiterate, he's doing just fine! Easy to use, many options makes this phone a must have!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great upgrade from my S6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sharp visuals, Quick response and ease of transition made this purchase a no brainer! Thank you to Chad who was most helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a galaxy since the s5 came out. They are the best phones. They take great pictures, and basically my whole life is on it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade was smooth. Unit is very responsive and battery lasts all day and then some. Was upgraded to Pie so was happy about that.

    I would recommend this to a friend