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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,929 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade from my old Samsung phone. So much better and runs so much faster. Works perfectly

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is happy to have you as a satisfied customer, Sbenn. Thanks for the 5 stars. ^Elizabeth Samsung

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the new S(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for a week and absolutely love it. Screen is great, and camera is better than my Nikon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite all time phone it takes the best pictures the calls are crystal clear love it love it love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My 3rd Samsung, and by far the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen quality is amazing. The camera quality is amazing. Everything you would want your phone to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love,love it!! Awesome phone, love samsung!!! And everyone at Bestbuy was very professional and helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. More features than I will ever use but available if I need them. Picture quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Can't beat samsung phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat samsung phones, they always work great. there fast and now waterproof so less to worry about

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Samsung Consumer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love my new updated Samsung Cell phone. Faster with many new features from my old Galaxy S5.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great phone. Not a huge improvement over the s8 but if u have a s7 or older its definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device for communication and much more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new GS9. It is my first top of the line Smart Phone and I absolutely love it. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone on the market. Hands down. Other brands don't come close to the features presented by Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very user friendly, the camera has excellent features better than the other galaxy phones

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Gs9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the Galaxy phones have been amazing and this one is on different... Great camera & interface... They just keep getting more amazing... Yet so does the price...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and phone features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am continually learning new features that I didn't have on my old phone. It's like a mini computer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this samsung galaxy s9 phone is an easy setup and works great. the charge on the phone is long lasting.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from Galaxy s6 to the 9, very easy transition. Love the fact it's water proof. Good sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Bloatware

    Rated 4 out of 5 stars

    seems ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have given it 5 stars except for the excessive amount of bloatware.Replaced a previous S9. Setup of preferences has changed for the worse. I can't figure out how to set it up like the previous one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone and camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone and camera work great! There is a help section you can use to assist you with functions of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded up from a Samsung s6. The camera is far and away improved, it takes a bit of a learning curve dealing with the non physical button and operating system but it's pretty intuitive so I find it easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fast as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so much into cameras, but the unit is fast! Battery life is good (MUCH better than the S7! - and it doesn't overheat). Still the battery life is not as good as advertised and I'm pretty much a moderate user.

    I would recommend this to a friend