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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,929 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Note 5. This phone is great. Little smaller I think than the note so easier to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has great apps, easy to use and am always finding something new. Color is spectacular.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this phone is amazing. Camera quality all the way down to the sound from the speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone that is very easy to use. I was very pleased with the multiple color choices.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great phone grea deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone replace a s7 and there is no compare. we also have a s8 and so much better phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Similar to 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The s9 is very similar to the s8 .. but overall it has been a very good, reliable phone. The camera is great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Too cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the smaller version & it’s just as good as the plus size.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated camera highly advance for your assistance. Plus sale price helped. 9 before 10 coming soon.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. Great picture quality, everything moves quickly and no issues with the battery

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I switched to an android phone. it was easy to learn after being an iPhone user prior.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Getting used to the new design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen wraps around the side and no physical home button are both changes from our previous Samsung models. We thought No physical button was bad but it is probably the best idea ... no "wearage".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from Samsung Galaxy S5 to Galaxy S9. Easy transition. Best Buy associate was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Awesome camera and as clear as ever! We have had many android phones, and this is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement over my old phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally made the move to upgrade my Samsung phone and I love it! The Galaxy S9 was worth waiting for.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone, does what promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works blazingly fast, easy to set up, nice color, good deal, great place to buy this phone through Verizon.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Like this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I deleted all the apps that I don't use, the phone kept a longer battery charge. I like this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always owned a Samsung phone, it has met all of my expectations. Great camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Still works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for 2 years and it still works as good as the day I bought it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the switch from Apple to Samsung...so far I like it a lot. I will update my review if that changes.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    upgrade from s7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from s7 so not a a lot of differences. Do wish i could delete some of the bloat wear like Bixby

    I would recommend this to a friend