Customer Ratings & Reviews
- Model:
- EI-T5600BBEGUS
- SKU:
- 10154381
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Be careful buying open box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box Samsung smart tag to thinking I was gonna get a decent deal from Best Buy. However, I was sold a preowned smart tag that is still registered to a previous owner who still has access to this item and therefore I cannot use unless they remove their account. I did not know this was owned and now I’m at a loss neither Samsung or Best Buy will help.
No, I would not recommend this to a friend8 out of 10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work more less but it would be better if u can see it on the phones camera on s24 like they promote it on the youtube and other videos
I would recommend this to a friendBrand response from Samsung
Posted .Hi there JaimeH, we appreciate you sharing your experience with your Samsung Galaxy SmartTag2. We would be more than happy to assist you with your device is you believe it is not operating as intended. We have the full device manual and the Samsung Support Team available on our website to help troubleshoot this matter and ensure you have the full experience with this device. Thank you for being a Samsung customer. -Elizabeth
Batteries dont last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs new batteries often. Not really that great. All four died after a week or two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there TracyJ, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy SmartTag2. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a warranty on our products for manufacturing defects in materials and workmanship. The Galaxy SmartTag2's battery draining can be caused by a few factors which includes your chosen power mode, environmental conditions, and potential hardware issues. If you wish to extend the period of use for your batteries, you can try using the SmartThings app to turn on power-saving mode, which gives the SmartTag2 even longer on-time. If you have any questions for us or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra
If it ever arrives I might raise my rating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered, paid and got tracking info almost two weeks ago. Still nothing more has happened.
No, I would not recommend this to a friendWhere's the noise??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly loud enough to be at all useful. What good is a tracker that you can barely hear?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Telework, we appreciate your feedback on your Samsung Galaxy SmartTag2. We understand how important specific features of your device are to you for usage. Please, reach out to the Samsung Support Team if you believe any aspect of your device is not functioning as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Samsung tag.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died super fast but to be fair we didn't but a new battery in it. The last gen tag we used finally died after a year and a half.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ChristoferS, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. We would be happy to assist you with replacing the battery of your device and getting the full functionality back from this device to keep track of your most important items. You can do this with the assistance of the Samsung Support Team if you would like. Thank you for being a Samsung customer. -Elizabeth
Best Buy Shorted Me $50
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It probably works ok for Samsung phones only. When I got it I noticed on the box it is for Samsung phones only. Took it backed to the store in the unopened box. Best Buy reduced my refund by $50 that I never got back even after contacting customer service and after customer service lied and said the $50 would be credited. Never got it. Even though I purchased a similar product the same day that works on my Motorola. Oh well, lesson learned.
No, I would not recommend this to a friendBattery issues after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I do like how easy the device is to use, I am really disappointed with the product. I couldn't determine why the device kept beeping. I thought I was unknowingly hitting the device. Finally I realized it was the battery dying. It arrived less than 4 weeks ago. I didn't open for at least a week. I had to remove the piece of plastic they had to block the battery from being drained while in the packaging.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work properly. Samsung tried too many time see why it wasn’t working and situation never got resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your thoughts on the SmartTag2 with us, Tiz. The redesigned Galaxy SmartTag2 is made so you can keep calm and keep track. Its design makes it easy for you to tag and carry your belongings. It's also IP67-rated water- and dust-resistant, activates your compatible IoT devices, and stays powered for up to 500 days or even up to 40% more on Power Saving Mode. We'd like to gather some additional information about your experience so that we can work together to get this resolved. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Support so that we can look into what can be done to get this resolved. -Kelvin
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only works with Samsung Galaxy phone series not on all Samsung phone.
I would recommend this to a friendBrand response from Samsung
Posted .Howdy Cool, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. The redesigned Galaxy SmartTag2 is made so you can keep calm and keep track of your belongings. It's also IP67-rated water- and dust-resistant and stays powered for up to 500 days or even up to 40% more on Power Saving Mode. With its intuitive tracking experience, you now have a way to keep track of things you love right in the palm of your hand. Feel free to contact Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a valued Samsung customer. - Debra
Good to have but not much use yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fancy to have one but not much useful yet. Battery life seems to be short (1/2 within one month)
I would recommend this to a friendBrand response from Samsung
Posted .Hey LongtimeGalaxyUser, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy SmartTag2. The SmartTag2 has an IP67 rating for water and dust resistance. It typically stays powered for up to 500 days or even up to 40% more on Power Saving Mode. Expected performance is based on typical use with the in-box CR2032 battery. Actual battery life may vary depending on different usage patterns, environmental conditions, the replacement battery manufacturer, and other factors. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Tracker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was originally looking for something like apple air tag and store rep said this was similar but for android user like myself. Connected well but this is just a limited tracking capability
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings TonyG, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy SmartTag2. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
Best ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, easy setup, and reliable tracking make the Samsung Tag 2 a standout choice. Its compact size and long battery life add convenience to daily use. Highly recommended for those seeking efficient organization and peace of mind.
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not show a moving object example my dog in the neighbor hood
I would recommend this to a friendBrand response from Samsung
Posted .Hi LarryS, thank you for sharing your experience with your Samsung Galaxy SmartTag2. These devices are perfect for keeping track of your most important belongings such as backpacks, luggages, keys and other small items. If you believe your device is not functioning for its intended use, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. -Elizabeth
Nice try but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an IT person of many years and I still haven't been able to make this work consistently. When it does beep it just isn't loud enough to be helpful. I'll recap the review if I get it to work consistently
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DonnB, thank you for sharing your experience with your Samsung Galaxy SmartTag2. We understand how frustrating it can be when you have a new device that is not operating as intended or expected. We recommend reaching out directly to the Samsung Support Team for assistance from our experts. They can work with you on troubleshooting and reviewing all options available for resolution to ensure your Galaxy SmartTag2 functions fully and you have the experience intended. Thank you for being a Samsung customer. -Elizabeth
Don't buy at best buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two. The one from amazon worked perfectly. The one I purchased at best buy was defective. It randomly beeps and disconnects constantly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations EricA, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your SmartTag2 is not performing up to your expectations, please feel free to contact Samsung Support at your leisure to discuss your possible options. Thank you for being a faithful Samsung customer. - Debra
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to but on my son's scooter that he rides to school it does not track him at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Esmeralda, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. Without having more details available regarding what you may be experiencing with your Galaxy SmartTag2 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra
Couldn't use it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only be used on a Samsung phone. Was very disappointed
No, I would not recommend this to a friend
Not the best tracker
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App glitches. It doesnt refresh, when it does, itll say its right next to you and its not. Not a reliable tracker and i have a aamsung too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dillonb, thank you for sharing your sentiments with us about using your Samsung Galaxy SmartTag2. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy SmartTag2 keeps freezing or slowing down, remove the battery and reinsert it. If needed, you can also reset your SmartTag2. Here's how: 1. Insert the ejection pin supplied with the product or a clip into the battery tray hole and pull out the battery tray gently from the battery tray slot. 2. After pressing and releasing the button once, insert the battery tray into the battery tray slot while pressing the button again. 3. Hold the button for more than 7 seconds until the product makes a sound. If the battery has not been properly recognized, the product will make a sound immediately after inserting the battery. If this happens, try the method again. Please ensure the SmartTag2 is properly connected to your phone's network and that the SmartThings app is up to date. Also try clearing the SmartThings app's cache and data, or even uninstalling and reinstalling the app. If you have any questions or if you would like any further assistance afterward, please feel free to contact Support at your earliest convenience. Thank you for choosing Samsung! - Debra
Do not get open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon receiving an excellent condition box, the tag was locked to another account. Best Buy has no knoweldge and no system to checks for locked items. Just get new.
I would recommend this to a friend