Customer Ratings & Reviews
- Model:
- SM-X610NZAAXAR
- SKU:
- 6557718
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Durability
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers value the Galaxy Tab S9 FE+'s large screen size and ease of use, frequently praising its impressive display and user-friendly interface. The positive feedback also extends to its battery life, S-Pen functionality, and overall build quality. While some users noted limitations with connectivity options, the overwhelmingly positive reviews highlight the tablet's strengths.
This summary was generated by AI based on customer reviews.
Very Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointed – Misleading Description and Poor Customer Service I purchased an open-box Samsung Tab S9 FE+ from Best Buy based on the listing that clearly stated: "open-box Excellent" "Works and looks like new. Restored to factory settings." "Includes all original parts, packaging and accessories (or suitable replacement)." After driving over 30 miles to the Pasadena, TX store to pick it up, I inspected the item with a store associate and found that it did not match the advertised condition. The device had multiple sticker markings, no accessories, and most importantly, no S Pen — which was supposed to be included. When I asked about a replacement for the missing items, I was told the only option was a return and refund. I was also given a customer service number to follow up — which turned out to be non-working!! (I’ve attached a photo for proof). The next day, I looked up the correct number online and called customer service. After explaining the entire situation, I was told: “Sorry, I have nothing to do for you. This is a store issue.” Really? This has been one of the most frustrating experiences I’ve ever had with a retailer. The product did not match the description, and neither the store nor customer service took responsibility. I will not be purchasing from Best Buy again, and I certainly won’t be recommending them to others.
No, I would not recommend this to a friendPreliminary review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet is not very useful as most of the applications are in vertical position with no way to turn it around - even if the "Rotate" link is used - instructions are not very clear and succinct, I would not recommend this tablet to anyone unless the issues are addressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey WernerG, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Tab S9 FE+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy phone or tablet won't stop rotating its screen, or, on the other hand, if it does not rotate at all, don't panic. Your device comes with screen rotation settings built right in. It's just a matter of making sure you have the correct settings in place. You can make your device's screen rotate freely with Auto rotate or lock it in one position using either Portrait or Landscape mode. Take a look at, "Turn your Galaxy phone's or tablet's screen rotation on or off" to learn more about using this feature on your device. If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Missing items and broken pencil
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet itself is fine but its missing a charger the keyboard connected magnets are not working so we cant use the keyboard case at all and the pencil is broken worst experience and i would never buy anything used from best buy again
No, I would not recommend this to a friendScreen sharing sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen sharing feature doesn't work which was the whole reason I bought this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there William, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Tab S9 FE+. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can achieve mobile continuity between your device and other connected devices. Here's how: From Settings, tap Connected devices for the following features: > Smart View: Show your device's screen or play videos on a nearby TV. > Samsung DeX: Connect your device to a PC or TV for an enhanced multitasking experience. We would be more than happy to assist you with what you may be experiencing with your device, but we need a bit more information than we currently have available before we can do so. Please reach out to Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Samsung Galaxy S9 fe+
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get this tablet to do anything. It would just spin and never go to the page. Returned..
No, I would not recommend this to a friend