Customer Ratings & Reviews

It was a great device just not worth the price !!!!

I love it so much ,I higly recommend it if your looking for a good quality tablet

Its okay seems to have issues with a few apps that work on my samsung phone.

Over all a very good tablet i would recomend to any one looking for one

It is nice looking tablet but has no cellular option for a connection with sum card.

14.6" makes it awkward to work with. I like the functionality but the size is off-putting. O regret getting this size.

This tablet is awesome, I just decided I wanted the s9 Plus instead. I'm giving it a 1 star though because the Tab s9 Ultra at the Athens Ga store that is marked as "Exellent" is not in "Exellent" condition and I know that for a fact because I'm the one who returned it, and it was already an opened box "Good" condition when bought it. I bought it from the Gwinnette store as an opened box "Good" condition. Now, Athens store reposted it as "Exellent". I doesn't have the original packaging, it doesn't have the charging cablet, it doesn't have the sim card opener, and it has smudgy fingerprings all over the screen. Therefore, by Best Buy's on description as "Exellent", it doesn't qualify for that. Also, when I got it from the other store, it had been sitting in the back for who knows how long with a completely dead battery, which greatly effects battery life. Athens knows it was already an opened box "Good" too, because the label marking it as so is still on the bubble wrab bag they gave it to me in.

Very bad best buy services, we received the open box tablet and we were unable to started it. It looks like that previous owner established and account and it was unable to be removed. Store manager was very rude and unable to contact other store to verify if the other one close to the store (45 minutes away) was functioning.

To be fair, my biggest complaint is that I have the wifi only version, and I wish I could use it in more places (I would use it for navigation in the vehicle!). Around the house, and at any place that offers a hot spot, I enjoy the exceptional clarity and the incredibly large display. The price was a bit of a concern at the beginning because you can get a whole laptop for the same amount. However, over the past 6 months that I have had it I will say that I almost never let it leave my side. Oddly, the fact that it is more compact than a laptop allows me to quickly snag it up and take it places I might have decided not to take a cumbersome laptop. Plus, I have a Samsung phone, so it synchs to it while I am home. Then I can just leave the phone on the charger and take the tablet with me around the house. Super handy. And no tablet has the screen to compete with this one. I was skeptical at first, but it has proven over time to feel like possibly one of the best purchases I have made.

Tablet was too big and bulky. Maybe to use it as a laptop with a keyboard would make it better.

Ok, but too long if it’s large like ipad pro that will be great.

Personally I am more of a apple person so it wasn’t for me but it was very nice and clear.

Received the product with store mode and demo mode on. No one helped after to get the passcode to disable the store mode, it’s a shame and didn’t know the whole team including geek squad agents, customer care agents and the store at mountain avenue duarte were so unprofessional . Completely dissatisfied and disappointed. Each one keeps passing the issue to another

Purchsed a best buybopen box excellent 128gb s9 ultra. Less than 2 months device screen will not turn on. Highly Disappointed!

Too big for everyday use. Pen is not working within first month of puchase.

Customer service is horrible, just dont buy from bestbuy, they took away reward program unless you open a credit card and salesman lied to me about that so i get nothing for my large purchase...if i would have know i would not have purchased at bestbuy and now i will never shop at bestbuy again !!

It’s about time there was more competition in the tablet space. This Samsung tablet is amazing the design the screen and the performance is great and is a welcome change from the other major company making tablets. Thee design of this tablet is amazing how thin and light it is while also feeling and looking extremely premium. The fact you get the stylus in the box is awesome. The OLED screen is gorgeous and the aspect ratio makes sure most of the screen is filled when you are watching media. Some of the issues with the tablet really hold it back from competing on a grander scale with the competition and that is the OS android really needs to get it together when it comes to tablets, I have had apps crash or just randomly open up on their own or not scale properly. You have this beautiful OLED screen with HDR but google own service for watching movies does not do HDR and several apps don’t do either like Disney plus. Which is a big shame because the screen looks great when watching a movie in hdr. There is no charger in the box it does have a cable but no brick, no the end of the works but for such a high end product having a charger would be nice. It does have expandable memory which is very convenient and helps out if you have a lot of movies or work to save. Overall I really like this tablet and it’s by far the best Android tablet ever. I hope Samsung and Google continue to improve the software for tablets because it’s the one thing holding them back to really compete in this space.

Preface: The Samsung Galaxy Tab S9 Ultra is not only one of the best tablest that I have ever used but it is also the first and ONLY tablet that I have used capable of replacing a laptop. The packaging of the Galaxy Tab is a typical premium hard stock. Included in the box besides the literature, is the tablet, S-Pen and charging cable. Unfortunately, the charging brick is not included in the box. I ordered a 45W Samsung brick that also includes a larger charging cord. It took me about an hour and a half to charge the tablet from 0 to 100%. It offers quick charge with a 45W charger which is an amazing feature to have for a tablet, especially when traveling. The Screen: The tablet has an AMOLED screen that is just strikingly beautiful. The colors are extremely vivid and the display is very bright. It is just remarkable and easily the most beautiful display that I have seen on a tablet. Watching content on this screen is a delight. The Speakers: The tablet has very good speakers. They are nice and loud but they are far superior when you enable Dolby Atmos. The Dolby Atmos gets extremely loud and sound far superior when enabled. When watching content or listening to music the sound is just fantastic. The Tablet Experience: Currently the tablet is running Android 13 One UI 5.1.1. Despite the size of the laptop being 14.6" it is quite nice to use as a tablet. The big screen really offers a lot of advantages when used as a tablet. Watching content is amazing, workflow (more on that below), note taking, multi-tasking (more below), reading, etc is just a joy. Holding the laptop with two hands is quite cumbersumb but it has not annoyed me. I also have this tablet in a Samsung Book Cover Keyboard Case and when detaching the keyboard, I stand it up at a pleasureable viewing angle either on my lap or on a table and it really is nice. Although android has its limitations (not every app is fully optimized), it is still a remarkable do everything tablet. The S-Pen: The S-Pen is extremely comfortable and well proportioned. The pen writes really well and does not feel like you are writing on glass (which is far superior to the competitor). I have enjoyed taking notes and multi tasking reading documents and taking notes on them. The Laptop Replacement: I have tried many tablets, especially the premium competitor tablet, and I have never had a true laptop experience like this one. Samsung DeX might be the greatest work flow UI that I have ever experienced. While using the keyboard and putting the tablet in DeX, I am able to multi task with a desktop viewing experience as well as having multiple tabs open. I have been using this tablet for almost two weeks now as a work laptop replacement and it works expectionally well. I can also use a remote desktop app to remotely access a desktop computer and it works flawlessly. The fact that I can connect the keyboard or remove it and flawlessly go between tablet mode and DeX is such a breeze and a wonderful experience. I also would like to just add that the Samsung Book Cover Keyboard is a fantastic product. The Keyboard itself cost almost $400 after tax and while it is very expensive it really is a wonderful product. The case and kickstand that goes on the tablet is an extremely sturdy magnet that needs a lot of force to remove it. The S-Pen is very cleverly kept safe behind a fold in the case. The Keyboard itself is extremely well made and a breeze to type on. The trackpad is also very nice to use and also included is a full function keybar and easy access to finder and DeX. Also, I am currently writing this review with the tablet on my lap. While most have said lapability with the keyboard case is a challenge, I have had the oppositie. It is secure on my lap and extremely comfortable to write on. Overall, this is an incredible product. It is a true laptop replacement for me and it is one of the best products that I have ever used. This is going to be my main use product for work and pleasure for the forseable future and I wouldn't change a thing about it.

It’s not really the product’s fault, I didn’t realize that it’s only Wi-Fi capable

I have an older samsung galaxy tab S6 that I was looking to replace when the newest versions from samsung were announced. I jumped at the chance to get the galaxy tab S9 ultra! I was very excited when it was delivered. This tablet arrives in a long, basically flat box with very minimal contents. The only things inside were the tablet, the s-pen and an usb-c charging cord. Like I said, very minimalistic from a packaging perspective. Once opened, there is nothing minimalistic about the S9 ultra. This thing is huge, with a screen well over 14”. On the tablet, there is a power button and volume buttons. The front of the device has a camera that is placed in the optimal spot for use in landscape mode. The back has a magnetic spot to charge your s-pen and a dual camera/flash. There are also four speakers, two on each side if you are holding the tablet in landscape. Start up was fairly simple but I did run into a issue. As I was trying to move my data/apps from the older s6 to this beast, using smart switch was giving me problems. For whatever reason, the s9 just would not connect to the s6 wirelessly. I had to use the usb-c cord to move the data. Once I connected with the wire, it worked as expected. Once I added on the slim book cover keyboard, this feels a lot and looks like a laptop. The screen is almost too big to use as a “tablet" but feels amazing as a “laptop". Actually as I'm writing this review on the S9 ultra, I'm auto questing in a mobile game I play. The multitasking in DeX mode works very well. I'm pleasantly surprised! This is the first time I've experienced true multitasking in a non surface tablet. I’ve been able to play games, browse websites, stream thru netflix/hulu/disney+, and use productivity apps. My 5 year old daughter wants this to be her tablet because “ABC mouse looks so good and sound better than on her tablet". Each task I've tried worked really well, looked great on the massive tablet screen, and also didn’t kill the battery right away. The samsung galaxy tab S9 ultra is an amazing device. It can do basically anything you'd want a full PC to do in a tablet form factor. It has high end specs with its superfast new processor, a beautiful large screen, a battery that has plenty of juice, and is compatible with the most advanced wifi standard. While I wouldn’t recommend buying this with the intention of using exclusively in a tablet/portrait mode, as its just too big for that, I definitely fully recommend the s9 ultra for any & all of your entertainment/computing needed. Samsung hit a homerun with this entry in the galaxy tab family.